SCENT BOX Customer Reviews
SCENT BOX holds a 8.4/10 overall rating and 832 verified post-delivery reviews on Bizrate.
SCENT BOX Rating
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Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 66% | 64% |
 Neutral | 17% | 14% |
 Negative | 17% | 22% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 70% | 69% |
Neutral | 19% | 19% |
Negative | 11% | 11% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for SCENT BOX
Showing 1 - 50 of 7,277
Mary
Site Experience FeedbackNov 12, 2026
Very easy to sign up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I've been happy with my interaction with Scent Box
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhiellen ryall
Site Experience FeedbackNov 12, 2026
I think the it was an amazing experience and I would recommend this to my family would buy again in the future
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BDG
Site Experience FeedbackNov 12, 2026
I don't have anything bad or negative to say the website was very easy to use the price is definitely good for the first month I think it's a little high for the renewal price after that but we'll see after I try these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jsmith1985
Site Experience FeedbackNov 12, 2026
Just ordered
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Yourdaddysbestie
Site Experience FeedbackNov 12, 2026
I didn’t get to pick anything still and I paid 10 mins ago
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackNov 12, 2026
Easy to use and straight to the point
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Janyel
Site Experience FeedbackNov 12, 2026
Google
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noah
Site Experience FeedbackNov 12, 2026
Very easy to use
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zombiekiller
Site Experience FeedbackNov 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackNov 12, 2026
It was really easy tfind everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chickenoftheswamp
Site Experience FeedbackNov 12, 2026
Decided to cash in my rewards and browse some if the higher tier fragrances. Used my points on some samples of platinum fragrances. Really glad that the option if using points for samples is a thing. I've been considering upgrading my subscription but hesitant because I'm not overly familiar with the top of the line offerings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 12, 2026
Idk
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Dani
Site Experience FeedbackNov 12, 2026
First time purchasing. Easy experience. Can’t wait to get the product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nikki
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bekkbassett
Site Experience FeedbackNov 12, 2026
overall very seamless experience from my initial search to my completed purchase. i do hope, however, that it continues to be this fluid throughout the experience and the convenience does not end at the initation of the subscription.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anthony
Site Experience FeedbackNov 12, 2026
So far it has been good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari10101
Site Experience FeedbackNov 12, 2026
This is my first time visiting the website and actually subscribing and it’s been an easy process
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bdra
Site Experience FeedbackNov 12, 2026
all good!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danzel
Site Experience FeedbackNov 12, 2026
I love the the scents from scent bird. It’s very affordable.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Bearded
Site Experience FeedbackNov 12, 2026
Was very simple and informative. Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Old Man
Site Experience FeedbackNov 12, 2026
easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maxwell
Site Experience FeedbackNov 12, 2026
My hope is that I enjoy all the scents picked for me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Terry
Site Experience FeedbackNov 12, 2026
Awesome, easy to access and great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
larry
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackNov 12, 2026
I wish it asked me what scents I like. It didnt ask me anything so im worried ill get awful scents
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mike
Site Experience FeedbackNov 12, 2026
Easy
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sylvia
Site Experience FeedbackNov 12, 2026
They charge to much for such a little bottle it really is not worth it
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Shay
Site Experience FeedbackNov 12, 2026
I am excited to try out the products so I can order more in the future . I have always wanted to try and I finally said hey let me just do this today
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Raegan07
Site Experience FeedbackNov 12, 2026
My first order. I didn’t have the option to review any fragrances. I filled out a form and it went directly to checkout
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Shorty
Site Experience FeedbackNov 12, 2026
Absolutley love this site
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mac
Site Experience FeedbackNov 12, 2026
not sure yet starting monthly sub will see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zack
Site Experience FeedbackNov 12, 2026
It was simple and easy. Just not sure how I am able to select which scent I will be receiving.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Proud customer with concerns
Post-Delivery FeedbackNov 12, 2026
I recommend ScentBox to everyone I know because I genuinely love your products and have always been satisfied with your fragrances. However, I recently had my first disappointing experience. I've ordered Baccarat Rouge 540 several times before, and I've always loved the scent. Unfortunately, the last time I ordered it, I was extremely disappointed. It smelled like straight alcohol, and the little bit of fragrance I could detect disappeared almost immediately. This experience has me questioning whether your fragrances are being diluted or if the quality is starting to decline. I really hope that's not the case because I've always spoken highly of ScentBox and recommended your company to family and friends. I'm not writing this to bash your company, but as a loyal customer who genuinely loves your products, I feel it's important to share my concerns. When you're paying for a premium fragrance like Baccarat Rouge 540, you expect the quality and longevity to be consistent. I hope this issue can be addressed because I would hate to lose confidence in a company I've enjoyed and supported for so long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cookie
Site Experience FeedbackNov 12, 2026
I had no issues with the site. Checkout was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sassie
Post-Delivery FeedbackNov 11, 2026
I had a question about my address change and when I emailed customer service, I got a reply very fast and was able to make sure everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
Love the scents that I got. Recommended scentbox to all my friends and family
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
best ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
I enjoy ScentBox's selection, but their prices can be higher compared to competitors. the website is also a little archaic. For example, I wish that I could pause and restart my subscription without sending in a request
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Me
Site Experience FeedbackNov 10, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lelo
Site Experience FeedbackNov 10, 2026
Easy getting deal suck shipping tho
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 10, 2026
The experience was fine until I was forced to enter card information when I'm using credits already on my account, and my card information is already on file.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rianne
Site Experience FeedbackNov 10, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
U2
Site Experience FeedbackNov 10, 2026
M
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Angela
Site Experience FeedbackNov 10, 2026
It was good & fast
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jr
Site Experience FeedbackNov 10, 2026
easy to manage.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Willian Jesus
Site Experience FeedbackNov 10, 2026
Es mi primera compra, tengo muchas expectativas porque he visto buenas recomendaciones
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 10, 2026
It was super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MyScentBoxSmellsGood
Site Experience FeedbackNov 10, 2026
The scent box website in general is a little difficult to navigate but after a few minutes I usually can find what I need. It also could be harder because I'm using a mobile phone versus using a computer. But in general I like the product so I tolerate the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10