SCENT BOX Customer Reviews
SCENT BOX holds a 8.7/10 overall rating based on 664 verified post-delivery reviews on Bizrate.
SCENT BOX Rating
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 71% | 69% |
 Neutral | 16% | 17% |
 Negative | 13% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 71% | 72% |
Neutral | 19% | 18% |
Negative | 10% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for SCENT BOX
Showing 1 - 50 of 7,080
Bonnie
Post-Delivery FeedbackJul 1, 2026
I love scent box,I tell everyone!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rango
Site Experience FeedbackJun 30, 2026
Easy to order, excited to try new scents each month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackJun 30, 2026
Excited to try it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bak3dD3miG0d
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MosDaDon
Site Experience FeedbackJun 30, 2026
Give descriptions of the scent since we can't smell them
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Smiddy
Site Experience FeedbackJun 30, 2026
I had a really great experience using Scentbird. The website was easy to navigate, and finding fragrances I wanted to try was simple thanks to the clear layout and helpful recommendations. Checking out for the Premium subscription was quick and straightforward, with each step clearly explained, making the entire process smooth and hassle-free. One small suggestion for improvement would be to make the subscription benefits even more prominent during checkout. A brief comparison of the membership perks or a quick summary before confirming the purchase could help new customers feel even more confident in their decision. Overall, the checkout experience was seamless, and I'd definitely recommend Scentbird to anyone looking for an easy way to discover new fragrances.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lydia Sanchez
Site Experience FeedbackJun 30, 2026
At first, I was sad because I thought I couldn’t afford the high and I got super excited when I realized I had the opportunity to try what I wanted.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tio
Site Experience FeedbackJun 30, 2026
It was simple
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 30, 2026
Love the wed
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
roryro
Site Experience FeedbackJun 30, 2026
The process could be more transparent.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Manofsteel87
Site Experience FeedbackJun 30, 2026
Very good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackJun 30, 2026
It was very simple to navigate and use the website. There are a ton of products to try. Very easy to get enrolled, and appears to very simple to cancel at no risk or obligation if I needed to or decided to for any reason. I would recommend Scentbirds to anyone. Also it is at a great price point for the selection you have to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 30, 2026
Love this subscription
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigBoyFresh
Site Experience FeedbackJun 30, 2026
👍 Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chili
Site Experience FeedbackJun 30, 2026
Very good and very satisfied with service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chuy
Site Experience FeedbackJun 30, 2026
Great love therevariety of choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
hayden
Site Experience FeedbackJun 30, 2026
excited for purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo12
Post-Delivery FeedbackJun 30, 2026
Scentbox is great! I ordered and received my order quickly and the packaging was great and the product was perfect. I definitely recommend them
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Ann
Site Experience FeedbackJun 30, 2026
I believe it’s a very good site for receiving quality products for a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stance
Site Experience FeedbackJun 30, 2026
Pleasant
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Destiny
Site Experience FeedbackJun 30, 2026
I love the product. The mobile website is ok, not difficult to manage, but I had to learn how to use the 2 different calendars.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Red
Site Experience FeedbackJun 30, 2026
Well I tried to order 3 times until today I found the correct website and was finally able to get the card to work the first 3 times it would send me and error code and it would not except my card until today
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Boug
Site Experience FeedbackJun 30, 2026
I hope I get black orchids in the first order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Everything was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vee
Post-Delivery FeedbackJun 30, 2026
All my favorite scents were available to choose from. Scentbox encourages subscribers to experience scents without fear of being stuck with it or wasting that months selection with their no hassle exchange policy. It's also great for allowing you to "get outside your comfort zone" and try something you normally would pass on. Scentbox introduced me to many new scents that I enjoy more than my old go to fragrances. I would recommend Scentbox for both their monthly subscription service and to purchase full size bottles at huge discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rich
Site Experience FeedbackJun 30, 2026
Not one bad experience!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
ShaleyMom
Site Experience FeedbackJun 30, 2026
Sofar I've had a great experience with Scent Box!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeremy
Site Experience FeedbackJun 30, 2026
It was okay I wanted to upgrade to two and it wont let me instantly do that so I am not going to upgrade now because my either wore out-- could have had more business
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
Cynthia
Site Experience FeedbackJun 30, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nati
Post-Delivery FeedbackJun 30, 2026
so far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mcgyver1220
Site Experience FeedbackJun 30, 2026
It was very easy and fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LBE Fat
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Julied
Site Experience FeedbackJun 30, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jlayton
Site Experience FeedbackJun 30, 2026
Everything went well
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 30, 2026
It was good, very clear
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
BONNY
Site Experience FeedbackJun 30, 2026
Would like better promotions. Mostly, good experience.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bigbent
Site Experience FeedbackJun 30, 2026
Overall site is easy to navigate and very very good selection of top name brands and easy to find and pick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
THEIRON1
Site Experience FeedbackJun 30, 2026
N/A
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LJ
Site Experience FeedbackJun 30, 2026
Overall interaction was positive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
B
Site Experience FeedbackJun 30, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neze
Site Experience FeedbackJun 30, 2026
I love what yall do
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Everything wasgood
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cliff
Site Experience FeedbackJun 30, 2026
Would be amazing if there was an APP instead of a website like scentbird.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
I wrote the service department recently because my last order of monthly subscription arrived destroyed and I was unable to use it and I haven’t heard back from the site.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chickenhead
Site Experience FeedbackJun 30, 2026
Yes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Bane
Site Experience FeedbackJun 30, 2026
Great site to get scents!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anty
Site Experience FeedbackJun 30, 2026
I am new to scentbox so far I really enjoy the service I love the flexibility on payments and how we can switch our perfumes options around. I suggest to add a wider variety of perfumes to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marlo
Site Experience FeedbackJun 30, 2026
I like it like love it keep it going guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tash
Site Experience FeedbackJun 30, 2026
Much easier to order then scent bird and better price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noemi
Post-Delivery FeedbackJun 29, 2026
It’s good all of the then!!!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10