Roots Reviews - 3,460 Post-Delivery Reviews - 9.1/10
Roots Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 12% | 13% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 72% |
Neutral | 19% | 19% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Roots
Showing 1 - 50 of 11,325
Lam
Post-Delivery FeedbackJun 26, 2026
The handbag jewelry is well made and very cute. The fitting of the two tops were very good quality. The fit of these shirts were good for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Love the products but this was first time ordering online and website kept glitching when trying to put one specific product in cart then when I was trying to pay. A little frustrating but ended up working
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Your checkout process was unable to send this item as a gift, even though I gave you the recipients name.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
So so
Site Experience FeedbackJun 26, 2026
Ok
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Annie
Site Experience FeedbackJun 26, 2026
Fast. Easy to navigate site. Great quality products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I told you the shopify checkout wouldn't allow me to checkout 3 different times using different browsers. Awful experience.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Lex
Post-Delivery FeedbackJun 26, 2026
Sometimes I find the sizing a bit confusing; I usually wear a L but at roots have to size up to an XL . I bought an XL t shirt in this order and it was really big .. I mean I would rather it be big and not too small but I love the color (lavender ) and I have loved roots since I was a teenager and will go back for more … need the lavender hoodie now ! That will be my next purchase but gotta space them out cause let’s face it .. roots is a bit pricey but I still love their stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
PJM
Post-Delivery FeedbackJun 26, 2026
I love Roots for my grandchildren or for gifts for grand nieces or nephews. I love the quality and that it's proudly Canadian
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Renaybee
Site Experience FeedbackJun 26, 2026
The Roots website has an easy layout to view items as well as easy to filter your specific wants when searching for an item. The check out process has clear instructions and information regarding your order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Average
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
db
Post-Delivery FeedbackJun 26, 2026
I love the sweaters, you can always depend on roots for quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
blondie
Site Experience FeedbackJun 25, 2026
easy, amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Good one!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Rose
Post-Delivery FeedbackJun 25, 2026
I like the clothes and I know that the clothing is well made.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Checkout was a bit challenging but I usually check out as Guest so that could be why
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Derwoody
Post-Delivery FeedbackJun 25, 2026
Always great quality and very quick to arrive. One of my favourite brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jacqueline
Post-Delivery FeedbackJun 25, 2026
I placed 2 online orders that bounced back as cancelled due to lack of product, even though the website stated they had the item in stock so I called the customer contact line. The first girl was very nice but gave me incorrect information on a store that was closed down, so I called back and had another amazing representative take the time to locate the product, speak with her higher ups and confirm the product was at the distribution centre and would be off loaded and in the system for purchase within 48 hours. And, she was correct, I ordered the item and had it delivered and received within 3 days!! I have been wearing Roots items for 40 years and have no plan to stop anytime soon. My kids are wearing my 30 year old sweaters because the quality is bar-none to the that of other retailers. The style is traditional, classic and everlasting. The customer service is brilliant and local which is an advantage to all other consumers lately. Roots has managed to keep the core qualities that has made them such an incredible clothier! Keep doing what has been lost amongst other companies and providing quality clothing and brilliant customer service since 1973! Always and forever a Roots fan:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JKB
Post-Delivery FeedbackJun 25, 2026
My husband loved the short’s size and quality.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kozak Princess
Site Experience FeedbackJun 25, 2026
Love shopping for Roots Products - they are Canadian, comfortable and affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Post-Delivery FeedbackJun 25, 2026
I ordered from a premium brand, they sent me the wrong size, I paid very good money for these clothes then they wanted me to pay for shipping, it took me 30 mins of sending pictures, on the live feed to finally get " this is a one time thing" and returned it for free. Its been 9 days since I returned the item and still havent gotten a refund.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 2
Eddie
Post-Delivery FeedbackJun 24, 2026
Roots clothing is durable, stylish, and my go to for everything!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 24, 2026
The only issue that I had was that I had to search for the Canadian site to make sure I was paying in Canadian dollars.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IMAFUNGUY COINS AND COLLECTIBLES
Site Experience FeedbackJun 24, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Willy
Site Experience FeedbackJun 24, 2026
had a hard time checking out using Paypal from my phone.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Daniel
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Karam
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Loyal customer
Post-Delivery FeedbackJun 24, 2026
I bought a down coat from Roots last year in black and was pleased to pick up the same one in dark brown. The coat fits me well and I wore it a lot I have purchased many great quality items from Roots over the years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Eddie
Post-Delivery FeedbackJun 24, 2026
Just wanted to let you know how easy ordering online from Roots was. Got what I wanted and delivered without any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
LC
Site Experience FeedbackJun 24, 2026
Website was easy to navigate - wish there were more color options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 24, 2026
The sizing is easier to use now that it's unisex
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
userx
Site Experience FeedbackJun 24, 2026
Unclear shipping charges. Looks like shipping will take long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
octo
Site Experience FeedbackJun 23, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ver
Post-Delivery FeedbackJun 23, 2026
Quality service, good quality and trusted brand and highly recommended to others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kate
Site Experience FeedbackJun 23, 2026
It was a good online experience. I appreciate when companies create well-functioning filters for their customers to use. I also appreciate the stance of the models - when viewing clothing online many companies have their model pose in ways that makes it difficult to view the clothing. Absolutely no issue with that on the Roots website.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 23, 2026
Why is shop trying to get my info??? I buy a lot from roots I never get any coupons????
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Post-Delivery FeedbackJun 23, 2026
I’ve been living in Canada for the last 5 years and I never bought anything from roots. Somehow I fell in love with the brand when I bought my first roots.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Winter
Post-Delivery FeedbackJun 23, 2026
Quality of items excellent, sizing perfect, cost was worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Awaites
Site Experience FeedbackJun 23, 2026
Great website, great sale! Love the matching outfits (mommy and me)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lenore
Post-Delivery FeedbackJun 23, 2026
This is the third set of sweats I've ordered since Christmas. They fit well , wash nicely , don't pill and the colour hasn't faded. They are very well made too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Angie
Post-Delivery FeedbackJun 23, 2026
I’ve been a customer of Roots for over 30 years and have always been satisfied with every item I’ve purchased. The quality of their products has consistently been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Minmin
Site Experience FeedbackJun 23, 2026
I have a good experience with the purchase!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laur
Post-Delivery FeedbackJun 23, 2026
I bought a Roots track jacket and matching track pants. Both items were really cute. The fabric was a bit less soft than I anticipated but I kept it! Great customer service and speedy delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cora
Post-Delivery FeedbackJun 23, 2026
Easy and fast ordering and delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Faith
Site Experience FeedbackJun 23, 2026
When you pick an item to look at and go back you should go back to the spot you were last on NOT the first page.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anniemc
Post-Delivery FeedbackJun 23, 2026
I have found no comparable quality and design to the Roots products - especially for children’s clothing. These were sent to Japan as gifts and they were a huge hit!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
all good in every way
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LSHinYEG
Post-Delivery FeedbackJun 23, 2026
My new jacket is extremely comfortable and well-made. It’s a classic design that I will be able to wear for a long time, and it will last because it’s a Roots product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
natalia b
Site Experience FeedbackJun 22, 2026
it was great, easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BEAVER4me
Site Experience FeedbackJun 22, 2026
Cute Beaver Items
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8