Pfaltzgraff Customer Reviews

Pfaltzgraff holds a 9.3/10 overall rating and 3,309 verified post-delivery reviews on Bizrate.

Most Current Certification:

Jul 31, 2026

Pfaltzgraff is an American kitchenware brand of dinnerware, serveware, drinkware and flatware. The company started as a modest-sized pottery shop that produced simple earthenware, salt-glazed stoneware crocks, and even flower pots.

Pfaltzgraff Rating

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6 years

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Post-Delivery Feedback - 3,309 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	86%	86%
Neutral	7%	6%
Negative	7%	7%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

5.4 out of 10

Site Experience Feedback - 2,385 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for Pfaltzgraff

Showing 51 - 100 of 5,694

Morenovich
Post-Delivery Feedback
Jul 21, 2026
Beautiful Plate set. This is my second set first one I bought from Walmart.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Lea
Post-Delivery Feedback
Jul 21, 2026
This purchase was so easy. As a long time collector of Pfaltzgraff Yorktown, this replaced an item that was broken years ago. My set is complete again and I am a happy camper.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kate
Post-Delivery Feedback
Jul 20, 2026
I was looking for dessert bowls to match or complement my Pfaltzgraff dishes. These Taos bowls are a nice complement and perfect size for my needs.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Riley
Post-Delivery Feedback
Jul 20, 2026
I was very happy with my Pfaltzgraff purchase. They had exactly what I wanted and it arrived very fast. I would definitely order from them again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Fla
Post-Delivery Feedback
Jul 20, 2026
A gift for a relative with this pattern to replace broken items
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 19, 2026
All good.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 19, 2026
Ordered replacement salad plates for my daughter. She loves this pattern and unfortunately the salad plates which are dark blue do not keep their color over time.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Cindyp
Post-Delivery Feedback
Jul 19, 2026
I’m a longtime customer. Replacing items due to a move. Bought mostly from clearance I love your merchandise and still have items I bought years ago. Timeless pieces
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 19, 2026
I inherited a compete pfaltzgraff filigree dish set from my parents and needed to replace worn dishes. The ordering process was convenient and delivery was quick! Loving my set and hope to enjoy for another generation to come. Truly hoping that the Filigree patter ln remains in production.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
kspowers
Post-Delivery Feedback
Jul 19, 2026
Our order was received as expected and email communication was good; however, part of our order was not included and there was no communication about that at all. I called customer service and was told the rest of the order would be arriving in a day or two. Its not a problem that it arrived separately, but up front communication letting us know that would be the case should have taken place.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 10
Full ratings for this review »
Marie
Post-Delivery Feedback
Jul 19, 2026
I was finally able to get the salad plates to match my dish set. They were not in stock for many months. They are beautiful dishes and get many compliments from my guests.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Jo
Post-Delivery Feedback
Jul 18, 2026
Website purchase process was not easy. Order fulfillment took much longer than most other vendors and communication was not great. However product received in good condition and it was well packed. Happy with quality of product.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 4
Customer Support: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 18, 2026
This was not my first purchase from Pfalzgraff. They sell high quality products at reasonable prices. Care in shipping/ packaging is awesome!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
SisterM
Post-Delivery Feedback
Jul 18, 2026
Very pleased with purchase. Took advantage of sale pricing and more importantly free shipping. Products packed very well to prevent damage during shipping.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Daisy belle
Post-Delivery Feedback
Jul 18, 2026
I love the quality of Pfaltzgraff dinnerware because it’s made to last and has beautiful patterns to suit any taste.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
I followed the directions for a damaged shipment for customer service. I receive an almost immediate replay, indicating the broken items would be replace and send out ASAP. I was also advised what to do with the damaged merchandise, which made the transaction complete. This made the transaction easy/pezy. Thankyou
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Mabee
Post-Delivery Feedback
Jul 17, 2026
Love the items I ordered and received
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Pleased Customer
Post-Delivery Feedback
Jul 17, 2026
Some items were broken in transit. I sent pictures, 3 times, and eventually got the items replaced. There was a lag in communication but all is well. I am pleased with my dish set. They are as advertised.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 10
Full ratings for this review »
Teresa
Post-Delivery Feedback
Jul 17, 2026
I owned 12 place settings plus all the extra pieces created of the Yorktowne pattern when they originally came out. I loved them then and was happy to see that they were still available today. I was disappointed to see that some pieces were not available... extra-large soup toureen with lid and ladle that fit into place in the lid opening, I would buy it for serving chilli, shrimp creole, beef stew, etc. I owned the sugar and creamer, the napkin holder, etc. I would also buy an extra-large platter for holiday turkeys, hams. I had the canisters with wooden lids also. Please consider going back to producing pieces that were popular decades ago. Consumers are tossing all plastics, aluminum, and enameled items and returning to stoneware, glass, and ceramics. We are cooking from scratch, bypassing the toxic processed food isles. We are baking sourdough bread, choosing not to eat pesticide laden grains ultra-processed in a factory in record time. I remember the loaf pan̈ and baking dishes... 8X8 and 9X13 in the Yorktowne pattern also. I loved the deep blue goblets and glasses too. I haven't found any glassware that comes close to what you originally had. I remember the napkin holders for I divudual place setting too. I had fabric napkins and matching tablecloth in a plaid... like Burberry, but in the Yorktowne colors with a dash of light gray I believe. I hope you expand the Yorktowne line and go where your customers are headed. Many customers add crystals of Celtic Salt to their water at mealtime also. Pure Organic Celtic Salt has larger granules and it slightly moist, making it unusable in your salt shaker. Perhaps a small container like a sugar dish with lid? Please fee free to email me if you would like to brainstorm ideas. Thank you!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
AndersNana
Post-Delivery Feedback
Jul 17, 2026
We have purchased from Pfaltzgraff numerous times including our entire dinner service and side dishes. We have also purchased the pasta bowls and corn on the cob dishes. They have always been accommodating and the items are packaged perfectly and with care. Quick delivery. Love the outstanding quality of each product.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Poppy
Post-Delivery Feedback
Jul 17, 2026
Bought these pasta bowls to replace some old ones. We used them already and they are great. Love the pink color.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
Disappointed in small everything bowls
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
Great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
I dissatisfied with the quality. The pattern literally has vanished off the plate. I had to order more luncheon plates as the 2 I had cracked right down the middle and not to mention the silverware gray/black markings don’t wash away. Pfaltzgraff used to make a stoneware cleaner that worked wonderfully. Miss the old Pfaltzgraff. I think at this point I will get rid of my tea rose set and find a new set of every day dishes.
Overall Rating: 5
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Sniffles
Post-Delivery Feedback
Jul 17, 2026
I ordered from here serval times and always had good luck with my order. but the order was not packed good. the one bowl was on the bottom it got broken in several pieces. iI paid 4.99 for it I expect to get credit for it.
Overall Rating: 5
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
Good quality of the products
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Matt
Post-Delivery Feedback
Jul 16, 2026
I like the Taos Collection. Good quality dishes
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Mick
Post-Delivery Feedback
Jul 16, 2026
Great selection. Better prices...wish they would have free shipping for lower amounts occasionally. Like the Veteran discount, but I'd rather have free shipping for veterans.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Paulie
Post-Delivery Feedback
Jul 16, 2026
I just purchased dishes from Pfaltzgfaff and they’re so nice! Really sturdy, nice quality and stylish, but can be used every day. I will definitely check out their other products!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
rendog
Post-Delivery Feedback
Jul 16, 2026
My husband broke several fruit bowls from our set of Pfaltzgraff and I immediately went to their website and was able to replace 8 fruit bowls at a very reasonable rate.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2026
Good experience. Received earlier than expected
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Cynthia M
Post-Delivery Feedback
Jul 16, 2026
I love Pfaltzgraff. It’s a company that’s been around for years so I know I’m getting quality products that will last a lifetime. I’m a true collector—mixing vintage products with the latest pieces. They blend seamlessly because Pfaltzgraff provides timeless heirlooms!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I have purchased several pieces of dinnerware and always been happy with it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Disappointed
Post-Delivery Feedback
Jul 15, 2026
The dishes I ordered are not the same deep blue color in the photo. In addition, they looked warped. I think they are supposed to look hand made, but they look like they melted in a dishwasher. I don't like them. It costs over $240 to ship them back UPS. I only paid $177 for them so its not worth it to return them. This is super disappointing because now I'm stuck with dishes that look warped.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 1
Full ratings for this review »
Slbwfnd
Post-Delivery Feedback
Jul 15, 2026
I needed to replace broken salt shaker ... second time! So happy pattern still available. Arrived well-packaged and in perfect condition.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I ordered the rustic leaves. And they are beautiful unfortunately a few pieces arrived broken which was not anyone’s fault but the carrier. One of the double handled super bowls was broken and customer support said it was on backorder till August.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I JUST GOT MY BOWLS AND MY POPPIE SMALL SQUARE PLATE AND I WAS BLOWN AWAY WITH BOTH OF THEM!!! I WANT TO BUY A LARGE DINNER PLATE IN THE FUTURE, I HOPE IT HAS THE BRIGHT RED POPPIE LIKE THE SMALL PLATES .THE CRAFTSMANSHIP IS GORGEOUS. THANK YOU!!!!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
Product was broke. Also did not care for the other product. Cost too much to return.
Overall Rating: 4
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 6
Customer Support: 7
Full ratings for this review »
Shelby
Post-Delivery Feedback
Jul 15, 2026
I have thrown away 3 of the bowls I order because they were in pieces. I have attempted to fill out the form online and each time it tells me it is unsuccessful. I have emailed the information twice. I have received NO response. I will replace my dishes before I waste my time and money trying to order from Pfaltzgraff and add to my existing set.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Shannon B - Rochester, NY
Post-Delivery Feedback
Jul 15, 2026
I’ve had the Pfaltzgraff tea rose set since the early 90s and I was surprised to see it still (or again) available. Found a cute set of corn dishes which are so perfect. Wish there were more random accessory pieces like there used to be, but I’m happy to see I can replace some of my chipped dishes finally!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
Very satisfied with dishes
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Rae
Post-Delivery Feedback
Jul 15, 2026
Found the perfect gift fir my mother! She has been looking for a large gravy bowl that was not connected to a plate. The one I purchased was a pattern in blue-her favorite color. I know she will love it
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I am very pleased with my purchase. Have bought items for a long time as gifts. Have always been treated very well. The couple of times I had an issue with an item, they replaced with no issues. Great company!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I did not receive half of my order. Was told when I called to report missing items that it showed delivered...but i only received part of my order.
Overall Rating: 1
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 5
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 14, 2026
I tried to message you twice when I was placing my order You had a 40% off sale is why I bought 3 sets, but there was no place to make a check before I finished placing my order. Then I messaged two more times about it and no one got back to me
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 8
Full ratings for this review »
Lilgma
Post-Delivery Feedback
Jul 14, 2026
Love my purchase. Was easy to order and arrived in a timely matter
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 14, 2026
Love the quality & design. Company is very easy to work with on order & delivery.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kathy
Post-Delivery Feedback
Jul 13, 2026
The items I've recently ordered are made soo well, I love the quality
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 13, 2026
How is a little surprising if you wanted to see the diameter of the six and a half inch luncheon plate is actually about a half inch shorter than the three existing plates that I have in my collection that are probably at least 40+ years old.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 13, 2026
None
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »