Pfaltzgraff Reviews - 3,344 Post-Delivery Reviews - 9.4/10

Most Current Certification:

Jun 23, 2026

Pfaltzgraff is an American kitchenware brand of dinnerware, serveware, drinkware and flatware. The company started as a modest-sized pottery shop that produced simple earthenware, salt-glazed stoneware crocks, and even flower pots.

Pfaltzgraff Rating

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2025 Winner Circle of Excellence

6 years

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Post-Delivery Feedback - 3,344 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	87%	85%
Neutral	7%	7%
Negative	6%	8%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

6.5 out of 10

Site Experience Feedback - 2,581 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	89%	0%
Neutral	10%	0%
Negative	1%	0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Pfaltzgraff

Showing 51 - 100 of 5,925

Online Shopper
Post-Delivery Feedback
Jun 17, 2026
The dishes were packed excellently. Not a scratch or chip anywhhere.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Southerngrace
Post-Delivery Feedback
Jun 17, 2026
The dishes I ordered in the Josephine pattern were just what I was looking for. I wanted porcelain, not stoneware. These have just enough weight without being heavy, and easy to handle. The pattern itself is beautiful. I also liked that the plates have a pattern around the edge but without a rim, so laying more flat. The only negative was that four of the dinner plates arrived damaged. But after contacting support, they quickly responded and are sending me replacements right away. Overall, I’m happy with my purchase.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 17, 2026
Easy to order online. I appreciated the email notification that a clearance sale was running. The prices were good. The ordering process was easy. And my order was delivered quickly, packaged carefully, and received in excellent condition
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Carol
Post-Delivery Feedback
Jun 17, 2026
I love the quality of Pfaltzgraff products. They are artistic in design and heavy weighted.
Overall Rating: 9
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Glazed crazed on first use. As soon as it got wet.
Post-Delivery Feedback
Jun 16, 2026
Defective dish, no resolution, they say no warranty. Ive had pfaltzgraff dishes for 50 years, im disappointed and im done.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 16, 2026
My Midnight Sun dishes went on sale 1 day after I received my order and I had to return my entire order (2 big boxes!) and order it all again to get the savings! This was my first time ordering from Pfaltzgraff online. If I had known about the upcoming annual tent sale, I would have waited to order my dishes. Alas, I was hoping for a credit that I could use for additional product. I was extremely disappointed that there was not a policy or exception that might have saved packing/shipping/restocking effort and cost on both ends.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Ss
Post-Delivery Feedback
Jun 16, 2026
I love this product,
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 16, 2026
Was very easy to order from
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
DiversaFi
Post-Delivery Feedback
Jun 16, 2026
I purchased service for 20 of the Havana Collection for one of our lakefront vacation homes. The collection is beautiful. However, as with the vast majority of the Pfaltzgraff collections nowadays, the selections within the collection is EXTREMELY LIMITED and completely ruins the overall customer satisfaction with the brand. Basic and essential components aren't offered within the Havana Collection --- for example: a sugar bowl/creamer set, salt/pepper shakers, large serving pieces (such as extra large bowls, trays, platters, etc.), gravy boat, chacuterie pieces, etc. Pfaltzgraff could make a LOT more money and have much better levels of customer satisfaction if they expanded each of the lines to have a much larger selection of pieces withing each Collection.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 5
Full ratings for this review »
Missy
Post-Delivery Feedback
Jun 16, 2026
I had been looking for a farmhouse style that would be timeless. The dinnerware is lovely. I am hoping it does not scratch like the last set, Not Pfaltzgraff. I love the size of each peice. Plan on ordering more serving dishes. I would definitely recommend this company.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 15, 2026
I was so pleased with my purchase. I is perfect for my home. The colors are beautiful.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Vee
Post-Delivery Feedback
Jun 15, 2026
I love my dishes. Rustic Leaves
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
DeeDee
Post-Delivery Feedback
Jun 15, 2026
Love the poppy design. I was thrilled when my husband really like it to. Makes us think of "Moorcroft" vintage pottery. I was going to purchase the creamer, but you do not have the sugar bowl to go with it
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Dobra
Post-Delivery Feedback
Jun 15, 2026
I was so very happy to replace the dinner and salad plates I broke. I really did not think the pattern would still be available. The delivery box was secure and packed well in bubble wrap.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 15, 2026
very pleased with the process
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Judy
Post-Delivery Feedback
Jun 15, 2026
Beautiful product, always shipped so well protected.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Sheila
Post-Delivery Feedback
Jun 15, 2026
Easy to order. Excellent online experience! Very high quality of products. Thank you
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Zensqd
Post-Delivery Feedback
Jun 15, 2026
My order came with 1 item not in the boxes I was expecting the item to be. UPS stated the whole order was delivered and it wasn’t. One item came with a different portion of the order on a separate day. I thought this was confusing and that’s why I had to contact customer service. Overall I was happy with the customer service representative who was helpful in describing when the missing package was and when it would arrive. I’m happy with my order and the products.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Leaf dishes
Post-Delivery Feedback
Jun 15, 2026
I've had Pfaltzgraff for Almost 50 years and still love it
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Betsy
Post-Delivery Feedback
Jun 14, 2026
Bought tea rose dishes in 1982 and have most of the original dishes Replace just a few.9n8
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Aj
Post-Delivery Feedback
Jun 14, 2026
Items are as described and beautifully packed to ensure no breakage. Quite pleased with product and shipping.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
cricket
Post-Delivery Feedback
Jun 14, 2026
Good quality dinnerware and very well packed to prevent damage.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jeanne
Post-Delivery Feedback
Jun 13, 2026
Customer service is the best! Very responsive to each inquiry, and request, including cancelling an order, request for a refund on items that went on sale a couple days after placing an order. First order was large enough for 2 parcels. Parcel #2 showed up timely, and a few days later parcel #1 showed up…beaten up by the shipper and shipping process and nothing broken! Oh by the way…Love the quality of Pfaltzgraff dishes!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Allie
Post-Delivery Feedback
Jun 12, 2026
Very pleased with quality of product. Shipping was also very fast. All around good experience.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 12, 2026
Order was a replacement for a broken shaker.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Pat
Post-Delivery Feedback
Jun 12, 2026
I remember the first time I saw and fell in love with the simple, creamy white beauty of the Filigree pattern. Its heft exuded quality to me. My wise mother told me when I married I should choose a plain white dinnerware. I didn't agree back then and 30 years later I finally realized I just didn't love my original, expensive stoneware anymore. I just hadn't used it except a very few special occasions where the colors in my chosen pattern made sense. And it wasn't the most popular holidays so there it sat unused for decades. A generous gift one year I purchased my first set. I've kept adding over the years and have service for 12, all the serving pieces, soup and pasta bowls, S&P, butter dish, etc. I use it daily and it works just as hard and beautifully for ALL the holidays too. Christmas is extra special when I bring out and mix it with my mother's lovely china, crystal and gold flatware. Filigree is sweetly simple or gorgeously festive atop a charger and fine linen. My advice to all the young women out there who are looking for a one and done dinnerware service that is affordable, durable, and buildable collection for all the seasons of their life, consider Pfaltzgraff.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Cindy M
Post-Delivery Feedback
Jun 12, 2026
I love the all the special sales Pfaltzgraff promotes. It truly makes top quality products affordable for everyone.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 12, 2026
I have 4 sets of Pfaltzgraff. All made in America but that is no longer happening and you can tell the difference. The stoneware has lost its character.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Claudia
Post-Delivery Feedback
Jun 12, 2026
Great purchase of Yorktown small dessert bowls
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Steak
Post-Delivery Feedback
Jun 12, 2026
Love Filigree and the ease of ordering more pieces when I want more.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Katy W
Post-Delivery Feedback
Jun 12, 2026
Love my new dishes!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Wren
Post-Delivery Feedback
Jun 11, 2026
I've always liked the Pfaltz products. This order was a replacement order for broken pieces that I already purchased. I bought a set of 8 plus many of the additional pieces. I was super disappointed to see that you no longer carry most of the original offering. I was going to buy more serving plates, etc. It concerns me that I wasn't informed when you were discontinuing, since I own so much of this line. I would have purchased more when I had the chance. I believe for loyal customers it would serve you to have a program that would feel like we made a good buying decision that lasts and has value. I hate the thought that I will have to completely start over when more items break.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 6
Customer Support: N/A
Full ratings for this review »
Candi
Post-Delivery Feedback
Jun 11, 2026
I was very disappointed in the fact that the day after I made this order, the bowls went on sale but I had to pay full price. I think the bill should have been adjusted to reflect the sale price. I will not be ordering more in this pattern.
Overall Rating: 8
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Haven
Post-Delivery Feedback
Jun 11, 2026
It was very efficient. There was a broken plate so I called and the replacement should arrive soon.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 11, 2026
i like what they offer love my luna purchase!!!!
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 11, 2026
Several mugs were broken in my recent order. I emailed Pfatzgraff. They responded quickly and are sending replacements.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Dessert
Post-Delivery Feedback
Jun 11, 2026
I received my dessert bowls. They look great/ they’re just larger than my original! I’ll use them but wish they were the same size as my originals!
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
J & J’s Mom
Post-Delivery Feedback
Jun 11, 2026
I am very pleased with my latest purchase from Pfaltzgraff! Shipping was fast. My pasta arrived in good condition thanks to excellent packaging.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Cindy M
Post-Delivery Feedback
Jun 10, 2026
I recommend Pfaltzgraff highly. I especially enjoy their traditional style of the Tea Rose series and the holiday line of the Winterberry. Both are so timeless and classy.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 10, 2026
Terrible packaging - some of the silverware got knocked trying to take off the plastic things. Silverware seems very chintzy.
Overall Rating: 4
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Pocono shopper
Post-Delivery Feedback
Jun 10, 2026
I chose this product because of the variety to choose from. I knew of the product I knew it would be well made. I’d say my only concern was all the dishes, plate, salad plates, bowls, cups, and serving tray were all in one big box making it very heavy and the seal is actually opened at the top. Nothing was damaged, thankfully, but that was a little bit concerning. The pattern is beautiful, and I bought them for a wedding present.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Grandma Sandy
Post-Delivery Feedback
Jun 9, 2026
I love my purchased sets of dinner and salad plates. They are attractive, easy to clean, and do not scratch. Very good price and of high quality.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Liz
Post-Delivery Feedback
Jun 9, 2026
Ordered for wedding shower gift... pkg came with clear plastic wrapping ripped and crumpled... looks as though was opened and then shoved into shipping box Asked for pic but I'm 85 and don't know how to do
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
Stacy
Post-Delivery Feedback
Jun 9, 2026
Received the square Winterberry dishes. Impressed with the quality and was able to purchase them on sale! The Winterberry Gnome cookie jar beat my expectations. It will bring a festive fun addition to the holiday decor. Looking forward to many more dealings with Pfaltzgraff.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
CheriO
Post-Delivery Feedback
Jun 8, 2026
I purchased a 12 piece set of Pistoulet dinnerware in 2012. I still use them every day and do not see ever replacing them with any other design!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Drwho
Post-Delivery Feedback
Jun 8, 2026
Items had permanent stain on them, that couldn’t be washed off. NOT pfeltzcraft brand dishes as expected.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 4
Full ratings for this review »
Deb S
Post-Delivery Feedback
Jun 8, 2026
I purchased these pasta bowls specifically to my husband's specifications! He is 3rd generation Italian and makes an incredible pasta sauce, so he wanted just the right serving dish. These fit the bill perfectly! I love them as well and plan on replacing our fiestaware with the rest of the set in the near future!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 8, 2026
Pleased with the process and the products
Overall Rating: 10
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Mike
Post-Delivery Feedback
Jun 8, 2026
I ordered 4 platters but received only two. After I contacted Pfaltzgraff, the missing pieces were sent. There is a red/brown streak on the surface of one platter. I informed customer service and sent photos. I was told this was not a production flaw and the item would not be replaced.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: 4
Full ratings for this review »
Ooh ooh
Post-Delivery Feedback
Jun 8, 2026
Very pleased. Highest quality. You know what to expect. When you place your order.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »