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Performance Online Reviews - 1,520 Review - 8.2/10

Jan 9, 2025
Performance Online have been in business building and restoring custom and classic cars for over 30 years. They sell high-performance, quality products. Performance Online loves old GM vehicles and helping customers restore their classics, this is their specialty. They can supply brake system components for your hot rod from the basic brackets and hardware up to and including complete front and rear brake systems, from high dollar US made components to more economic and affordable kits.

Performance Online Rating

Rating
Overall Satisfaction8.2 /10
Would Shop Here Again8.1 /10
Likelihood to Recommend8.1 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.5 /10
On-Time Delivery8.0 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.2out of 10


Would Shop Here Again:

 

8.1out of 10


Likelihood To Recommend:

 

8.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%76%

Neutral

17%18%

Negative

7%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

6.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.4 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Performance Online

Showing 1 - 20 of 1,520

Online Shopper

Site Experience Feedback

Jan 05, 2025

Ordered kit but unable to get very thing needed in first order. Only one drop down menu for universal joint needed for steering Column and steering box

Freddy

Site Experience Feedback

Jan 05, 2025

Great shopping on your app

Spud

Site Experience Feedback

Jan 05, 2025

The design is easy to navigate with clear description for included parts for easier purchases.

Jake

Site Experience Feedback

Jan 04, 2025

Easy to navigate, nothing bad to say other than shipping charges a bit high

Ray Ray

Site Experience Feedback

Jan 04, 2025

Easy to navigate and overall great parts.

E@tmyA$$

Site Experience Feedback

Jan 04, 2025

The lack of Mopar parts on this site is disturbing.

Adam P.

Site Experience Feedback

Jan 04, 2025

The site is easy to navigate and nicely laid out. Checking out was also very easy and user friendly.

---

Site Experience Feedback

Jan 04, 2025

good

Eduardo

Site Experience Feedback

Jan 03, 2025

I placed an order for caltracs for a 68 cougar and they sent me caltracs for a truck and they don't fit the vehicle. They don't answer or give an answer. Bad experience

Dmenace

Site Experience Feedback

Jan 03, 2025

waiting to see the out come

Big John

Site Experience Feedback

Jan 03, 2025

Great

OrieC10

Site Experience Feedback

Jan 03, 2025

I ordered some calipers for my 1983 C10 that were outrageous priced through the maker of my trucks spindles I had a hard time finding other calipers that would work with the 1.25 Rotor I was putting on my truck and I found the ones on Performance for half the price and the detail on the size was far more explanatory then all the other auto parts web sites I was researching to find the caliper I could use I am very satisfied the website is very self explanatory checking out is quick and easy.

Bubba

Site Experience Feedback

Jan 02, 2025

It was very easy to navigate the website.

Online Shopper

Site Experience Feedback

Jan 02, 2025

The website is not the problem. I purchased a front and rear disc brake kit and after not getting it i called multiple times and each time was told of a different part that they were waiting on. First it was dust shields then it was hardware then it was rotors. I finally said just send me what you have so i can at least get the installation started. I still have not received all of the parts. my order number for this is 158975. I call ahead of time to verify stock on the shocks and master cylinder before placing this order. I hope and pray that there is no issue with this order.

Online Shopper

Site Experience Feedback

Jan 01, 2025

Great experience. Checkout was easy

Online Shopper

Site Experience Feedback

Jan 01, 2025

Great website that quickly loads up, and is easy to navigate to find the parts you need.

Bigmike92

Site Experience Feedback

Jan 01, 2025

Parts are top notch/ high quality however shipping cost to the east coast is expensive. Still 5stars out of 5 on parts. Shipping is I’ll get you though.

Bryan F100

Site Experience Feedback

Jan 01, 2025

Military Discount would be appreciated.

CspecCurt

Site Experience Feedback

Jan 01, 2025

Alot of great deals and classic parts here!

Andy

Site Experience Feedback

Dec 31, 2024

The product stated that an additional part was required but I couldn’t find it in suggest parts or on the website.