Performance Online Reviews - 1,520 Review - 8.2/10
Performance Online Rating
Overall Satisfaction | 8.2 /10 |
---|---|
Would Shop Here Again | 8.1 /10 |
Likelihood to Recommend | 8.1 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.5 /10 |
On-Time Delivery | 8.0 /10 |
Satisfaction with Customer Support | 7.8 /10 |
8.2out of 10
Would Shop Here Again:
8.1out of 10
Likelihood To Recommend:
8.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 76% |
Neutral | 17% | 18% |
Negative | 7% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
6.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.4 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Performance Online
Showing 1 - 20 of 1,520
Online Shopper
Site Experience Feedback
Jan 05, 2025
Ordered kit but unable to get very thing needed in first order. Only one drop down menu for universal joint needed for steering Column and steering box
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddy
Site Experience Feedback
Jan 05, 2025
Great shopping on your app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spud
Site Experience Feedback
Jan 05, 2025
The design is easy to navigate with clear description for included parts for easier purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jake
Site Experience Feedback
Jan 04, 2025
Easy to navigate, nothing bad to say other than shipping charges a bit high
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray Ray
Site Experience Feedback
Jan 04, 2025
Easy to navigate and overall great parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
E@tmyA$$
Site Experience Feedback
Jan 04, 2025
The lack of Mopar parts on this site is disturbing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adam P.
Site Experience Feedback
Jan 04, 2025
The site is easy to navigate and nicely laid out. Checking out was also very easy and user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
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Site Experience Feedback
Jan 04, 2025
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eduardo
Site Experience Feedback
Jan 03, 2025
I placed an order for caltracs for a 68 cougar and they sent me caltracs for a truck and they don't fit the vehicle. They don't answer or give an answer. Bad experience
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Dmenace
Site Experience Feedback
Jan 03, 2025
waiting to see the out come
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big John
Site Experience Feedback
Jan 03, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OrieC10
Site Experience Feedback
Jan 03, 2025
I ordered some calipers for my 1983 C10 that were outrageous priced through the maker of my trucks spindles I had a hard time finding other calipers that would work with the 1.25 Rotor I was putting on my truck and I found the ones on Performance for half the price and the detail on the size was far more explanatory then all the other auto parts web sites I was researching to find the caliper I could use I am very satisfied the website is very self explanatory checking out is quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubba
Site Experience Feedback
Jan 02, 2025
It was very easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 02, 2025
The website is not the problem. I purchased a front and rear disc brake kit and after not getting it i called multiple times and each time was told of a different part that they were waiting on. First it was dust shields then it was hardware then it was rotors. I finally said just send me what you have so i can at least get the installation started. I still have not received all of the parts. my order number for this is 158975. I call ahead of time to verify stock on the shocks and master cylinder before placing this order. I hope and pray that there is no issue with this order.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2025
Great experience. Checkout was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2025
Great website that quickly loads up, and is easy to navigate to find the parts you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigmike92
Site Experience Feedback
Jan 01, 2025
Parts are top notch/ high quality however shipping cost to the east coast is expensive. Still 5stars out of 5 on parts. Shipping is I’ll get you though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bryan F100
Site Experience Feedback
Jan 01, 2025
Military Discount would be appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CspecCurt
Site Experience Feedback
Jan 01, 2025
Alot of great deals and classic parts here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Dec 31, 2024
The product stated that an additional part was required but I couldn’t find it in suggest parts or on the website.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »