Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,296 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 8% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,296
Best
Site Experience FeedbackNov 14, 2026
Love the company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hart's Woodworkz
Site Experience FeedbackNov 14, 2026
My interaction with Penn State Industries has always been good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smitty in Texas
Post-Delivery FeedbackNov 14, 2026
i love this company. I make a lot for my lady when I feel like it. I have tought a step daughter and a grandson to use my tools.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
battat
Site Experience FeedbackNov 14, 2026
Today was fine, ordering is always good. I do have some suggestions about a few of your products. IN addition to turning, I am a quilter. I have purchased a couple of items in the past few uears that have not been as usable as I had hoped. The seam ripper and scissor is impractical. The scissors do not cut and the item is too heavy to use while quilting. I have not purchased the seam ripper/roller due to the same problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Relatively good but when I open the site, it said I got 15% off my purchase and I did not get it must be a scam
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Boomer
Site Experience FeedbackNov 14, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob T
Post-Delivery FeedbackNov 14, 2026
This looked like a good Chuck, and with the accessories it was a good deal. I have been very impressed with the quality of everything. I have only used it a few times, but it has been better than expected so far. One should not hesitate to buy this if it is what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 14, 2026
it was good. Checked out reviews before I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hazymorningcalls
Site Experience FeedbackNov 14, 2026
Everything I was looking for was in stock and at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jwd
Site Experience FeedbackNov 14, 2026
fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JCR
Site Experience FeedbackNov 14, 2026
Clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RGL
Site Experience FeedbackNov 14, 2026
Easy to navigate, lots of cool stuff had to get out before i went broke LOL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NCcrafter
Site Experience FeedbackNov 14, 2026
Good experience. As usual more stuff to look at than buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
pro- very good website con- do not know if the $40 was applied to the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
i haveused PSI many times in the past quality is always good, delivery consistant with what was promised and goos service if there is ever a problem with the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Post-Delivery FeedbackNov 14, 2026
easy to order, easy to track, i like the verity. the only thing is the shipping cost you say i could sell the pen for $ 25.00 but you add in the shipping cost and the bushings my bill came up to 31.50 i know some pen kits on Amazon shipping is free... other then that i like PENNSTATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Clark
Site Experience FeedbackNov 14, 2026
Easy to navigate and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jh
Site Experience FeedbackNov 14, 2026
It was good, I just turn pens as a hobby now and give them away . I sold hundreds 30 years ago now I enjoy the look on peoples faces when I give them a hand made pen. Jerry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RB
Site Experience FeedbackNov 14, 2026
Really easy to use. Everything is organized and the images are clear and more than one to see at different angles and distances. Wide selection. Really enjoyed going through the merchandise to match up my future gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stuart
Site Experience FeedbackNov 14, 2026
I have been dealing with Penn State for a number of years and they have always been very good to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackNov 14, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anthony
Post-Delivery FeedbackNov 14, 2026
Only reason I gave a little bit of a poor response for customer support is because I sent in an email about how to apply the redemption points and I never heard back on it. Everything else has been 10 out of 10 are really great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 3
CB
Post-Delivery FeedbackNov 14, 2026
I couldn't get my cart to purchase. I called in and the person I spoke with was outstanding in getting it through.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
unfamous
Post-Delivery FeedbackNov 14, 2026
have been making pens non-stop this year; seems like every time i think i am done, i come up with more ideas for people for this Christmas, so off i go to the computer and order more supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
geogottago
Site Experience FeedbackNov 14, 2026
easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rmmoore81
Site Experience FeedbackNov 14, 2026
I have purchased a good bit of turning projects from penn state. Great quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackNov 14, 2026
good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ukki
Site Experience FeedbackNov 14, 2026
Excellent store Prompt delivery sometimes overpacked for safety Highly recommended for wood related crafts
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Challenger
Site Experience FeedbackNov 13, 2026
my overall interaction was good thank you
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rod
Site Experience FeedbackNov 13, 2026
Had a great deal of difficulty Not sure if the Microsoft outage affected this
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bear
Site Experience FeedbackNov 13, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Burt
Site Experience FeedbackNov 13, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
The first time I tries to use a credit card it was not approved frustrating and time consuming
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LadyDelta
Site Experience FeedbackNov 13, 2026
I found everything i needed. excellent quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GJB
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackNov 13, 2026
Good web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeC
Post-Delivery FeedbackNov 13, 2026
good products and delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruce
Site Experience FeedbackNov 13, 2026
Site not the easiest to use. Need catalog handy to find everything.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Pearl's Pens
Site Experience FeedbackNov 13, 2026
I have nothing but experiences with Penn State and will continue to purchase my supplies here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heinz
Site Experience FeedbackNov 13, 2026
The website is easy to use and PSI doesn't try to hide the bad reviews making an educated buy possible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lampcraft
Site Experience FeedbackNov 13, 2026
I like your website. It is easy to navigate and checkout is clear and simple
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Noah
Site Experience FeedbackNov 13, 2026
Overall pretty good wish the website had more options for a handful of pen blank wood species
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Blackberry
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hardware guy
Site Experience FeedbackNov 13, 2026
I looked up the item and google took me to you. I have purchased from pennstate many times in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 13, 2026
Cart doesn't transfer well between phone and computer when logged in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cob
Site Experience FeedbackNov 13, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bart
Site Experience FeedbackNov 13, 2026
I like that the instructions are shown with the items. The bushings and drill sizes are shown, and if there are any special assembly items or processes. Instructions are very good. All the kit orders in the past have been correct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jdavid6
Site Experience FeedbackNov 13, 2026
I find that people like this item, especially when made with local wood.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mugsy
Site Experience FeedbackNov 13, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamond S
Site Experience FeedbackNov 13, 2026
I found the website to be easy to navigate. The only thing I didn't like was items out of stock. I do understand that the items were popular and sometimes run out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10