Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,301 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 8% | 9% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,286
Bill S
Site Experience FeedbackNov 12, 2026
Easy to find item and very good selection. Comprehensive pen turning supplies
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Banjo Hero
Site Experience FeedbackNov 12, 2026
Easy shopping and had what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oklahoma
Post-Delivery FeedbackNov 12, 2026
Each year I make pens for my squad. At the police Department, Baker Squad this year. I’ve been doing this since 2011. Everyone loves them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yo-yo
Site Experience FeedbackNov 12, 2026
Clear, concise and professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackNov 12, 2026
Would like to see more material for making game calls.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I find everything need from PSI
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fergy
Post-Delivery FeedbackNov 12, 2026
Have a professional staff which makes it easy for the customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Doc
Site Experience FeedbackNov 12, 2026
Did online. No personal experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No Sugar Coating
Post-Delivery FeedbackNov 12, 2026
I had questions about the product and the staff member I reached was able to answer said questions.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Sneed
Site Experience FeedbackNov 12, 2026
i have used Penn State many times its a good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavidK
Site Experience FeedbackNov 12, 2026
Occasionally, I get a non-secure server message when I go to checkout on your site. This typically happens when I have to go back and correct information during the checkout process, and then hit continue.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
rob
Site Experience FeedbackNov 12, 2026
Hadn't been on the site in awhile. it was good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Brc
Site Experience FeedbackNov 12, 2026
I needed some new bushings but you was out of stock for the ones I needed
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stan
Post-Delivery FeedbackNov 12, 2026
Penn State has products nobody else has at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
with the amount of pens i buy, it can become expensive,especially when you donate them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Keet
Site Experience FeedbackNov 12, 2026
Great selection and product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Post-Delivery FeedbackNov 12, 2026
Great place to woodworking products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SHAMEONYOU!!!
Site Experience FeedbackNov 12, 2026
Grrrr....I do NOT want to be forced in to doing a survey just to get your products. But because my hubby loves his wood turning class ill order his supplies. Dirty pool, shame on you!!!
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackNov 12, 2026
The majority of my order arrived promptly; there were only 2 items on backorder. The quality of the pen kits are good. However, I find that a small drop of oil in the bolt mechanism makes them operate considerably smoother.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
jsal
Site Experience FeedbackNov 12, 2026
The site is easy to navigate and to find item of interest.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hairdresser tomboy
Site Experience FeedbackNov 12, 2026
My brother uses this site. He told me to use it. Looks like great quality stuff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jandi
Site Experience FeedbackNov 11, 2026
I would shop more directly through Penn State but you don’t have a free shipping offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Post-Delivery FeedbackNov 11, 2026
delivered as advertised
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chuck
Site Experience FeedbackNov 11, 2026
Good to come to this site. Most everkything I need is there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H Kitty
Site Experience FeedbackNov 11, 2026
The items i purchased are clearance and it said i may not get part of the items. it would have been helpfull to know what is being shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
razorback
Site Experience FeedbackNov 11, 2026
Very easy to navigate the site. Got the items I wanted to make for gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmh
Post-Delivery FeedbackNov 11, 2026
I just got the new lighthouse pen kit. Very cool. The top light spins around and changes colors. A great easy to use pen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tn BigAl
Site Experience FeedbackNov 11, 2026
Great products overall! Pen kit details (i.e., size of drill bit and special accessories) needs to be readily visible and be able to sort or filter on components.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bobbi B
Site Experience FeedbackNov 11, 2026
Awesome, easy to navigate website. Over all great service, packages come in great shape.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackNov 11, 2026
very easy site to navigate. great variety of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim B
Site Experience FeedbackNov 11, 2026
I have been asking for desert camo bottle stopper blanks and have not received any response, much less a favorable one. I also believe you should offer a discount to veterans and seniors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackNov 11, 2026
I really appreciated the fact that every kit includes a link to the bushings, however I wish there was a button to add the bushings so that you don't have to access another page. While I know this is infantile, my shop computer is from the dark ages and doesn't like to open google, so the less browsers that I have to use, the better. Beyond that, the design is well done, reviews are easy to find, and checkout was simple!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hubbs
Site Experience FeedbackNov 11, 2026
I had a great time choosing items, reviewing the manuals, and seeing videos with associated items in my order. The videos were greatly helpful! Once I start using my wood stock for my current projects, I will gladly start shopping for project kits with Penn State Industries. I did have issues with billing, but that was my fault with some dyslexia.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 11, 2026
I was looking for supplies for requests I had and found what I was looking for. I reached out to customer service about 2 items and their status
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Tommy Boy
Site Experience FeedbackNov 11, 2026
Generally a good experience. Very little finding what I needed. Pricing seems a touch high.Would be great if shipping was included for orders over $100.00
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 11, 2026
The shopping experience on the website is very smooth. I've ordered from Penn State several times and it's always been a good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Cody George
Post-Delivery FeedbackNov 11, 2026
Everything arrived fine, in great condition, organized and on times
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Mike
Site Experience FeedbackNov 11, 2026
good suggestions, good sale items, quick lookups
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tom
Site Experience FeedbackNov 11, 2026
Overall I had a very good experience. However I would like to see some if not more items on sale on a regular basis.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
raku42
Site Experience FeedbackNov 11, 2026
Fast checkout experience. Was able to find and order just what I needed. Will likely order from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Tried to use coupon code from last week's order and it wouldn't work.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
oregon mike
Site Experience FeedbackNov 11, 2026
Easy to navigate, lots of quality products at reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy K
Site Experience FeedbackNov 11, 2026
very easy to navigate...love the choices for shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blase
Post-Delivery FeedbackNov 11, 2026
All went well,I’m very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A