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Pawhealer Reviews - 519 Reviews - 9.4/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%80%

Neutral

12%16%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 1 - 20 of 519

Ziggy

Site Experience Feedback

Nov 27, 2024

Website was very easy to use

KAO

Site Experience Feedback

Nov 27, 2024

I WAS LOOKING FOR A MEDICATION FOR MY DOG'S PRESISTENT COUGH DUE TO A HEART CONDITION BECAUSE NONE OF THE MEDICATION PRESCRIBED IS WORKING, SO I DECIDED TO TRY SOMETHING OVER THE COUNTER THAT MAY HELP.

Stephanie369

Site Experience Feedback

Nov 26, 2024

The site layout is great, easy to understand - I've called and had a great experience asking questions as well. Knowledgeable staff, eager to answer questions and provide support for the care of our dog.

SherylB

Site Experience Feedback

Nov 25, 2024

Easy and affordable

Bobby

Post-Delivery Feedback

Nov 25, 2024

Purchased Heart Syrup and CHF powder for my 13 year old dog with heart issues and cough, He loves the syrup and it seems to be helping after 1 week of use. It is challenge to get him to take the CHF powder, but we manage most days. Very excited that this combo will be good for for him and help us all get some sleep.

Felix

Site Experience Feedback

Nov 24, 2024

I was buying this with Amazon, but found it cheaper on your website.

Gouldie

Site Experience Feedback

Nov 23, 2024

Easy to navigate and full of information

Kate

Site Experience Feedback

Nov 22, 2024

The website is a little confusing to navigate- but I figured it out. Mainly because my dogs situation is hard to pinpoint. Checkout is fine. Prices for the syrup are really high so I have to use sparingly.

TLC2768

Site Experience Feedback

Nov 19, 2024

Very easy to navigate

Chris

Site Experience Feedback

Nov 18, 2024

I have zero complaints and love the discounts that you offer and the quality of your products!

Lori R

Site Experience Feedback

Nov 16, 2024

I was able to go to the website, log into my account, get a Black Friday discount on the product I purchased and check out in under a minute. Great, easy to use website. The product I purchase, Free The Flow Urinary Formula - Blood, Heat, Stasis has been a miracle for my dog. She has bladder/kidney stones and blood clots and without this product, she gets blocked and cannot urinate. Lifesaver!!

ToniV

Site Experience Feedback

Nov 16, 2024

Overall, it was good. I have purchased products from Pawhealer in the past, but it took a while for us to use them as my dog is a little girl of 13 pounds.

Abc

Site Experience Feedback

Nov 15, 2024

I appreciate the bundles etc being shown on the page but your pages are very busy. I would clean them up

KathiJ

Site Experience Feedback

Nov 05, 2024

He is still passing blood but my understanding is that he is passing stones, so that's a good thing. His appetite is great and I feel like this herbal supplement is helping him feel better.

Kashmir

Site Experience Feedback

Nov 15, 2024

I like the new survey for selecting the perfect product

Sue

Site Experience Feedback

Nov 14, 2024

good

Linda

Site Experience Feedback

Nov 12, 2024

Everything was fine. I'm not a fan of the $8.99 shipping cost. The product price is high already.

Sally

Site Experience Feedback

Nov 02, 2024

Easy to use and helpful description on each product

Dog owner

Site Experience Feedback

Nov 12, 2024

easy to use

Littlesister

Site Experience Feedback

Nov 11, 2024

Quick and easy