John
Post-Delivery FeedbackNov 21, 2025
I ordered a F& R arm rest kit with white arm rest pads on June 16th, the plastic arm rest bases came in quickly, but the white F & R arm rests did not arrive until November 6th. I contacted Customer service someone picked up the phone then immediately hung up. I called back and spoke with AJ from CS to return the arm rest pads due to incorrect (Tan) color and poor quality. Additionally, I asked that he follow up on all of my back-order items, one as old as early March of this year through September of this year. I also asked if OPG received the front door panels that that I returned that were sent in the wrong color, but I did not receive a response during this call. I was asked by AJ to provide pictures of the Arm Rests and return the pictures in the email provided by AJ; he needed the pictures before he could move forward with issuing an RMA number. I sent 4 pictures along to his email a few minutes after we hung up on 11/6/2025 which was sent to aramirez@opgi.com. The pictures were of the arm rests that were placed on top of the white Distinctive Industries Front seat covers to provide contrast in relationship to the front seat covers that I received in late September.
On November 11th I sent a follow up email to AJ since there was no response/communication up to this point in time asking when I would receive the RMA number and I also asked if he could provide an update on the back-order items. AJ responded to the email stating he never received the pictures and until he receives the pictures, he could not provide an RMA number. He also stated my back-order items would be roughly 8-10 weeks and commented that he could not custom order parts. I assume he was referring to the ongoing issue with the interior items like the F & R door panels and front seat covers that I received with regards to his comment "custom ordered parts".
I responded on November 11th with the 4 pictures again to the email in which he sent me on November 11th. I also asked in my return email if the 8-10 weeks was from the date of purchase or additional time from November 11th. I also asked if he followed up with Distinctive Industries regarding when I would receive the remaining interior items and more importantly why I was receiving very different white interior colors that have all been labeled with the same white code number 2305 which were being sent to me. I stated I did not order any custom color. I ordered directly from OPG's dropdown for a 1965 Chevelle 2 door wagon using the only code for white in the dropdowns, that being code 2305 for all the interior items I ordered. I also stated I am looking for the remaining interior items to match the white front seat covers that can be seen in the pictures I provided to AJ which came from OPG and were made by Distinctive industries.
As of November 21st, I still had not received a response from AJ. I called OPG twice and selected option 2 to speak with someone from return or exchange and someone picked up the phone on both occasions and immediately hung up. Calling back a third time I selected zero and was immediately connected to Tanya I asked to speak with a manager she indicated she could help me, I explained the issues mentioned above, she said she would speak with AJ and would address the situation regarding the return of the arm rest pads today (11/21/2025). Tanya was extremely helpful, and I did receive the RMA number to return the arm rests which will be returned on 11/22/2025 for a refund.
I have been purchasing parts from OPG since 2011 and this year alone I have spent nearly 10k in parts and shipping costs with OPG. It has not been a good experience with all the back orders and trying to get the interior parts all the same color white that match. Coupled with the poor customer service response and blanket time frame for all back orders, noted above is not helpful.