Delivery Fail
Post-Delivery FeedbackOct 6, 2026
I placed my order with onlinelabels.com on September 22nd, the date of delivery was expected to be the 25th to the 29th. There was no tracking information provided as of the 27th, I attempted to call, learned the limited hours for customer service. Called on the 28th during your set hours. Spoke to a woman, very nice, I explained my order had not been delivered and had no tracking information available, told her I was going out of town and needed the labels before I leave for the event that weekend. She told me they were making them, offered to overnight them - I should have received them on Tuesday, the 29th. I left town Wednesday, the labels arrived on Thursday. I drove 2.5 hours back from my event, spent Thursday night printing labels, literally did not sleep - did not even lay down in my bed because I was printing labels all night, at 5 am drove back to my event to be there at 8 am, was not able to sleep again until Saturday night. I spent the time during the event cutting and placing labels on my products. I am a solo operator, the expectation for the labels to arrive on the 29th was set twice, even so, they landed on October 1st. I've ordered labels from onlinelabels before and haven't had this issue of a delay. I will place orders with onlinelabels again, because I like the weatherproof labels but now the expectation has been set that orders will not be delivered as expected. Very disappointed. I tend to be loyal to brands, products and company's, this experience has me thinking this may not be so in the future for onlinelabels.