Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating based on 4,916 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 45,940
AC
Site Experience FeedbackJul 2, 2026
The website is easy to use with several filters available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Always has what I want.easy pay works for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJul 2, 2026
Easy to find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. D
Site Experience FeedbackJul 2, 2026
This was my first time ordering online and my experience was really good. It was very easy to place my order. I really enjoyed the $30 coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Just my size
Site Experience FeedbackJul 2, 2026
Needed some Sanders in my size which is a 12 thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RED58
Post-Delivery FeedbackJul 2, 2026
Great experience - no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Best son ever
Site Experience FeedbackJul 2, 2026
I really don’t have an opinion. It was nice to see some of the more popular brands available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Site Experience FeedbackJul 2, 2026
I ordered with no problem I love your merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJul 2, 2026
This is only place I buy my shoes for many years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rat
Site Experience FeedbackJul 2, 2026
Everything looking good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kitty
Site Experience FeedbackJul 2, 2026
I have been very satisfied with everything I have ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sweetpz62
Site Experience FeedbackJul 2, 2026
I had no issues with the website. The site was easy to use, and I found what I was looking for in 2 clicks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doris
Site Experience FeedbackJul 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Post-Delivery FeedbackJul 2, 2026
I needed a new pair of work shoes I came across your website and I looked to see what you had I found a pair of hokas I really liked so I ordered them they came earlier than expected which was great but I liked how the shoes was paired by name brand and not all thrown together I had a good experience and will order my next pair from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
good ordering was quick bad items was unavaible and not enough of a selections. you need more merchandise for plus size women.....
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AB
Site Experience FeedbackJul 2, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackJul 2, 2026
very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie_43
Site Experience FeedbackJul 2, 2026
Always a great selection and sizes available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theresa
Site Experience FeedbackJul 2, 2026
Experience was nice very friendly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Loulou
Site Experience FeedbackJul 2, 2026
The selection is great in shoes and clothing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jackie
Site Experience FeedbackJul 2, 2026
I had it very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whopper2025
Site Experience FeedbackJul 2, 2026
I loved it! But, i had to contact customer support for a question and the rep asked if he could pee in my butt. My question pertained as yo when youd have more of a Hermes cologne. It bad ne feel sorta weird.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sunshine Angel
Site Experience FeedbackJul 2, 2026
I usually call in my order but today did it on line .I had no problem with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackJul 2, 2026
Overall was good but wished you had more selections of blouses and size small clothes. More stylish selections.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kack
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Babygirl
Site Experience FeedbackJul 2, 2026
I enjoy finding good quality at bargain I have had very few problems with what I order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sp4hoffman825
Site Experience FeedbackJul 2, 2026
Very easy site to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CatnMaus
Site Experience FeedbackJul 2, 2026
Never disappointed I have referred many to the site
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chloe
Site Experience FeedbackJul 2, 2026
I had no problems at all shopping today.Everything was great.Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackJul 2, 2026
My visit was overall great! I was excited to see you have more than just shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serious
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sha
Site Experience FeedbackJul 2, 2026
Was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syble
Site Experience FeedbackJul 2, 2026
Overall fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keisha
Site Experience FeedbackJul 2, 2026
It was all good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jdw
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
koot
Site Experience FeedbackJul 2, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ADM
Post-Delivery FeedbackJul 2, 2026
Massey’s emphasizes shoes, but I’ve purchased clothing items there that I’ve been happy with over the years. I’d like to see cocktail/party dresses and skirts offered. Clothing is on the casual side for the most part. Was pleasantly surprised to find a lingerie item at a better price than sites known for this. Along with 20% off and free shipping bought it in two colors. Would like to see more of that. Site is on the drab side in comparison to other women’s clothing choices. Could use a makeover. Delivery time was very good.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
.
Site Experience FeedbackJul 2, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scorpio
Site Experience FeedbackJul 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Nell
Post-Delivery FeedbackJul 2, 2026
As I said previous. You carry the shoes I like. And you gave me a payment plan. I found you at the right time. I need to redo my shoes wardrobe.im telling all my friends about you. My church friends and family. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Loveshoes
Site Experience FeedbackJul 2, 2026
East to order. Many choices to make. I like this
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJul 2, 2026
I've never shopped Masseys before and was very surprised that you carried my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sugarlace81
Site Experience FeedbackJul 2, 2026
I simply just love this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 2, 2026
Selection was good availability not so good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 2, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelina Medina
Site Experience FeedbackJul 2, 2026
Simple and easy to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10