Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating based on 4,913 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 45,964
Bobbie
Site Experience FeedbackJun 30, 2026
Heard good things about business!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
C
Site Experience FeedbackJun 30, 2026
It was excellent no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessa
Site Experience FeedbackJun 30, 2026
I had no issues and wa sable to find what I wanted easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackJun 30, 2026
So far, so good 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Very easy h To shop from masseys
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cher
Site Experience FeedbackJun 30, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJun 30, 2026
Excellent variety, top quailot6, no hassle buyinh
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miss C
Site Experience FeedbackJun 30, 2026
Very convenient
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cilla
Site Experience FeedbackJun 30, 2026
All bad service
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Alice
Site Experience FeedbackJun 30, 2026
I like on the website. Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 30, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJun 30, 2026
I like the selection. I was looking for the Brooks Leopard print tennis shoes and you guys didn’t have them yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jewel
Site Experience FeedbackJun 30, 2026
Website is easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dawnie
Site Experience FeedbackJun 30, 2026
Fast & easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ladybug66
Site Experience FeedbackJun 30, 2026
I have been wearing the Array Flatter shoe for a few years. It’s my favorite shoe and I’m lucky it comes in a size 5.5!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dee
Post-Delivery FeedbackJun 30, 2026
Dee
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Kat
Site Experience FeedbackJun 30, 2026
I really like this site. I can usually find what I'm look for at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackJun 30, 2026
I have always had a good buying experience online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
I am happy to see a better shoe styles
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 30, 2026
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Myshoes
Site Experience FeedbackJun 30, 2026
Very happy with website. Very easy to use and get what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJun 30, 2026
My experience was very good, very easy. Thank you for your business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Debbie
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meme
Post-Delivery FeedbackJun 30, 2026
The items I wanted to purchase were easy to find & within my price range. I received my items in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 30, 2026
IT WAS GREAT HAVE ALWAYS LOOKING AT THINGS ON THIS SITE FOR AWHILE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kimmie
Site Experience FeedbackJun 30, 2026
It was Great! I knew what I was looking for and I easily found them. Great Selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
I have been a customer for years. When I need shoes I know where to go.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandy
Site Experience FeedbackJun 30, 2026
Somewhat difficult to navigate…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 30, 2026
Great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
I love Massey's items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Skeeter
Site Experience FeedbackJun 30, 2026
I like the selection. I wish there were more big sizes, like 6x in t shirts and more wide sizes in shoes for men.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CodyAnn
Site Experience FeedbackJun 30, 2026
My interaction with the website was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Love every pair I have gotten fits right in my budget
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Great transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Killer
Post-Delivery FeedbackJun 30, 2026
Nothing good or bad to report. Just want to say thank you for your buy now pay later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
carl
Site Experience FeedbackJun 30, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJun 30, 2026
Love Masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfy customer
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janie
Site Experience FeedbackJun 30, 2026
Great value
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackJun 30, 2026
They are always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Odean
Site Experience FeedbackJun 30, 2026
No problem
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kelli
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Grandma Lady
Site Experience FeedbackJun 30, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 30, 2026
Got gifts for my friends birthday and something for Christmas 🎄 before she goes back to Jamaica she loves her gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackJun 30, 2026
Love the selection of my favorite brand New Balancd
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AaronJ
Site Experience FeedbackJun 30, 2026
Overall, the website was easy to use and my order went through without any issues. The checkout process was smooth and everything loaded quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10