Marmot Reviews - 9,998 Review - 9.2/10
Marmot Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 80% |
Neutral | 15% | 15% |
Negative | 5% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for Marmot
Showing 1 - 20 of 9,998
BP
Site Experience Feedback
Dec 11, 2024
Easy to deal with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kev
Site Experience Feedback
Dec 11, 2024
loved the sales, sad the pants i wanted were sold out when i went to purchase them
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Chrissy
Site Experience Feedback
Dec 11, 2024
First purchase with Marmot and it was great! The sale was awesome! Wish there was more selection. Most of the stuff I wanted were sold out. Looking forward to what I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louise
Site Experience Feedback
Dec 11, 2024
Website is glitchy Unable to exchange for a different size- had to rebuy, not on sale
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
RussWong
Site Experience Feedback
Dec 11, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carla
Site Experience Feedback
Dec 11, 2024
My experience was wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
eabgetsstuff
Site Experience Feedback
Dec 11, 2024
I am excited about the discount especially for the quality of the jacket. I did find it annoying that I had to create an account to view my cart. Then I had to go looking for the item I wanted again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maddy e
Site Experience Feedback
Dec 11, 2024
I love marmot I always look for the marmot scouts please sponsor me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RFL
Site Experience Feedback
Dec 11, 2024
No issues - good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drat
Site Experience Feedback
Dec 11, 2024
Website is easy to navigate, it’s easier when you create an account so the items in your cart don’t disappear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JY
Site Experience Feedback
Dec 11, 2024
Occasionally experience page continue refreshing, not a bit issue...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Watt
Site Experience Feedback
Dec 11, 2024
Website is very easy to navigate. I was able to find what I am looking for at a very reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
firt
Site Experience Feedback
Dec 11, 2024
I was having trouble with the shopping cart on the phone even after signing in. It was terrible, couldnt get to the purchase screen.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
DW
Site Experience Feedback
Dec 11, 2024
I enjoyed shopping at Marmot today. The website is very nice. I was shopping for down jackets and found some nice ones on sale. It would be nice if the jackets had a listed temp range, but that would be the only improvement I could think of to suggest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
king9988
Site Experience Feedback
Dec 11, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kellet
Site Experience Feedback
Dec 11, 2024
Have been looking for this color for several years and finally found it on sale! Excited to see it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 11, 2024
All the items in my cart disappeared at the first time I tried to check out. I need to go over the whole process again to get to pay
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brando
Site Experience Feedback
Dec 11, 2024
Great deal and came highly recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Songbird
Site Experience Feedback
Dec 11, 2024
Your website is VERY slow. I tried to pay with PayPal and it made me enter THREE times and it still did not let me complete the order. Then I tried a credit card. It STILL kicked me out. I finally changed from my phone to my laptop and had success. My husband WILL love these ski pants. I have NO issue with your products, just the speed and accessibility of your website. Happy Holidays!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Cup of Ramen
Site Experience Feedback
Dec 11, 2024
The experience of the website was a pleasant one. Everything that needed to be labeled was labeled and the website was fluid and the smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »