Marmot Reviews - 9,998 Review - 9.2/10

Dec 12, 2024
Marmot has been tried and trusted as a leader in outdoor performance clothing and gear from trail to town, winter sports, and more. Designing, testing, and sewing apparel, tents, sleeping bags, and backpacks that get us all outside.

Marmot Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%80%

Neutral

15%15%

Negative

5%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Marmot

Showing 1 - 20 of 9,998

BP

Site Experience Feedback

Dec 11, 2024

Easy to deal with.

Kev

Site Experience Feedback

Dec 11, 2024

loved the sales, sad the pants i wanted were sold out when i went to purchase them

Chrissy

Site Experience Feedback

Dec 11, 2024

First purchase with Marmot and it was great! The sale was awesome! Wish there was more selection. Most of the stuff I wanted were sold out. Looking forward to what I ordered.

Louise

Site Experience Feedback

Dec 11, 2024

Website is glitchy Unable to exchange for a different size- had to rebuy, not on sale

RussWong

Site Experience Feedback

Dec 11, 2024

None

Carla

Site Experience Feedback

Dec 11, 2024

My experience was wonderful

eabgetsstuff

Site Experience Feedback

Dec 11, 2024

I am excited about the discount especially for the quality of the jacket. I did find it annoying that I had to create an account to view my cart. Then I had to go looking for the item I wanted again.

Maddy e

Site Experience Feedback

Dec 11, 2024

I love marmot I always look for the marmot scouts please sponsor me

RFL

Site Experience Feedback

Dec 11, 2024

No issues - good experience

Drat

Site Experience Feedback

Dec 11, 2024

Website is easy to navigate, it’s easier when you create an account so the items in your cart don’t disappear

JY

Site Experience Feedback

Dec 11, 2024

Occasionally experience page continue refreshing, not a bit issue...

Watt

Site Experience Feedback

Dec 11, 2024

Website is very easy to navigate. I was able to find what I am looking for at a very reasonable price

firt

Site Experience Feedback

Dec 11, 2024

I was having trouble with the shopping cart on the phone even after signing in. It was terrible, couldnt get to the purchase screen.

DW

Site Experience Feedback

Dec 11, 2024

I enjoyed shopping at Marmot today. The website is very nice. I was shopping for down jackets and found some nice ones on sale. It would be nice if the jackets had a listed temp range, but that would be the only improvement I could think of to suggest.

king9988

Site Experience Feedback

Dec 11, 2024

very good

Kellet

Site Experience Feedback

Dec 11, 2024

Have been looking for this color for several years and finally found it on sale! Excited to see it!

Online Shopper

Site Experience Feedback

Dec 11, 2024

All the items in my cart disappeared at the first time I tried to check out. I need to go over the whole process again to get to pay

Brando

Site Experience Feedback

Dec 11, 2024

Great deal and came highly recommended

Songbird

Site Experience Feedback

Dec 11, 2024

Your website is VERY slow. I tried to pay with PayPal and it made me enter THREE times and it still did not let me complete the order. Then I tried a credit card. It STILL kicked me out. I finally changed from my phone to my laptop and had success. My husband WILL love these ski pants. I have NO issue with your products, just the speed and accessibility of your website. Happy Holidays!

Cup of Ramen

Site Experience Feedback

Dec 11, 2024

The experience of the website was a pleasant one. Everything that needed to be labeled was labeled and the website was fluid and the smooth.