Home > Health & Beauty > Lab Series

Lab Series Reviews - 1,315 Review - 9.1/10

Jan 8, 2025
Lab Series launched in 1987 with a LAB dedicated exclusively to understanding men's physiology and unique skin needs. With over 30 years of research and development, LAB SERIES has created high-performance solutions with technology and active ingredients to work with men's skin. Science is the cornerstone of LAB SERIES today; continuous research and development, designed for men and tested on men to improve the look and feel of skin.

Lab Series Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.3 /10
Product Selection8.9 /10
Ease of Finding8.8 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.6 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

16%17%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Lab Series

Showing 1 - 20 of 1,315

duk

Site Experience Feedback

Jan 05, 2025

overall amazing products but kinda expensive

Pete

Site Experience Feedback

Jan 05, 2025

Chat with Renee was very helpful

Steve H

Site Experience Feedback

Jan 05, 2025

I started using Lab Series purchasing products at Bloomingdales. Then Bloomingdales stop carrying product and product was hard to get on website. It now seems that most products are available. I am highly satisfied with product.

Indy

Site Experience Feedback

Dec 18, 2024

It's very nice description and pictures.

Pdot

Site Experience Feedback

Jan 03, 2025

All good-really like the product.

EH

Site Experience Feedback

Jan 03, 2025

Good

Bob

Site Experience Feedback

Jan 02, 2025

a google search of lab series did not take me to your site but to third parties. I had to ask if the product was still in existence.

Jay

Site Experience Feedback

Jan 01, 2025

The drop down menus can be a little tricky in that it be difficult to keep it from sliding to the next product or section. Overall, your products are excellent, they last a long time, and I will continue to use. I do miss some of the discontinued products, however.

Max

Site Experience Feedback

Jan 01, 2025

scrolling products is a bit buggy, it skips items

Twalsh

Site Experience Feedback

Dec 31, 2024

I appreciated the variety of information on skincare facts.

Txoutlaw85

Site Experience Feedback

Dec 13, 2024

I got what I was looking for cheaper than I was about to pay which made my day. The over all website is well designed I’d recommend more photography of products throughout the site.

MK

Site Experience Feedback

Dec 30, 2024

excellent

no thanks

Site Experience Feedback

Dec 30, 2024

did not find lab series power wash

Online Shopper

Site Experience Feedback

Dec 29, 2024

Easy to navigate with excellent descriptions of each product

acelis

Site Experience Feedback

Dec 29, 2024

Easy to pay and you had the products in stock for shaving cream.

Tim B

Site Experience Feedback

Dec 28, 2024

No problems

Steph

Site Experience Feedback

Dec 03, 2024

Easy

Joy

Post-Delivery Feedback

Dec 27, 2024

Lab Series has a very good formula, very good cost performance.

Mikeknap

Site Experience Feedback

Dec 27, 2024

Easy process so far!

Anthony

Site Experience Feedback

Dec 27, 2024

I felt like everything was pretty straightforward.