Lab Series Reviews - 1,315 Review - 9.1/10
Lab Series Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 78% |
Neutral | 16% | 17% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Lab Series
Showing 1 - 20 of 1,315
duk
Site Experience Feedback
Jan 05, 2025
overall amazing products but kinda expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Pete
Site Experience Feedback
Jan 05, 2025
Chat with Renee was very helpful
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve H
Site Experience Feedback
Jan 05, 2025
I started using Lab Series purchasing products at Bloomingdales. Then Bloomingdales stop carrying product and product was hard to get on website. It now seems that most products are available. I am highly satisfied with product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Indy
Site Experience Feedback
Dec 18, 2024
It's very nice description and pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pdot
Site Experience Feedback
Jan 03, 2025
All good-really like the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
EH
Site Experience Feedback
Jan 03, 2025
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Jan 02, 2025
a google search of lab series did not take me to your site but to third parties. I had to ask if the product was still in existence.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
Jan 01, 2025
The drop down menus can be a little tricky in that it be difficult to keep it from sliding to the next product or section. Overall, your products are excellent, they last a long time, and I will continue to use. I do miss some of the discontinued products, however.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Max
Site Experience Feedback
Jan 01, 2025
scrolling products is a bit buggy, it skips items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Twalsh
Site Experience Feedback
Dec 31, 2024
I appreciated the variety of information on skincare facts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Txoutlaw85
Site Experience Feedback
Dec 13, 2024
I got what I was looking for cheaper than I was about to pay which made my day. The over all website is well designed I’d recommend more photography of products throughout the site.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MK
Site Experience Feedback
Dec 30, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
no thanks
Site Experience Feedback
Dec 30, 2024
did not find lab series power wash
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 29, 2024
Easy to navigate with excellent descriptions of each product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
acelis
Site Experience Feedback
Dec 29, 2024
Easy to pay and you had the products in stock for shaving cream.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tim B
Site Experience Feedback
Dec 28, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steph
Site Experience Feedback
Dec 03, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joy
Post-Delivery Feedback
Dec 27, 2024
Lab Series has a very good formula, very good cost performance.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mikeknap
Site Experience Feedback
Dec 27, 2024
Easy process so far!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anthony
Site Experience Feedback
Dec 27, 2024
I felt like everything was pretty straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »