Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,424 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,231
Marie
Site Experience FeedbackOct 12, 2026
Everything was pretty easy to select. No problems. Great website and merchandise!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackOct 12, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mellow
Site Experience FeedbackOct 12, 2026
all my favorite brands of shoes!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alex
Site Experience FeedbackOct 12, 2026
It was easy to browse and see all the products. The only thing that could be worked on is the autofill for the address section. It wouldve been so much easier if the state and city autofilled just with my street address.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Vanesaa
Site Experience FeedbackOct 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindsay
Site Experience FeedbackOct 12, 2026
Great experience. I buy all my toddlers shoes from journeys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Butterfly97
Site Experience FeedbackOct 12, 2026
Very good idea
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoyowije11
Site Experience FeedbackOct 12, 2026
I l led the service and I got a coupon and that made me happy.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackOct 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boi
Site Experience FeedbackOct 12, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackOct 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackOct 12, 2026
Good site
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 12, 2026
I was not happy when had free shipping and went to checkout and shipping changed to 7.99
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yanna
Site Experience FeedbackOct 12, 2026
I was very pleased to see how easy it was to sign up for rewards, followed by the efficiency in checking out and getting it delivered to my home.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mike123
Site Experience FeedbackOct 12, 2026
website purchase was very convenient and straightforward. easy to use and clear results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kushina15
Site Experience FeedbackOct 12, 2026
The overall experience with this website is that it is really easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beanie4Peace
Site Experience FeedbackOct 12, 2026
The exact shoe I wanted was available in my size for pick up near by.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jasmine
Site Experience FeedbackOct 12, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kasey
Site Experience FeedbackOct 12, 2026
I checked all over the web for these tennys... I use to buy them from the local grocery store for $5... I love these darn shoes... once they are broke in,,, they RULE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bea
Site Experience FeedbackOct 12, 2026
The Journeys website has always been an easy place to maneuver. No complaints, everything is as smooth as it can get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackOct 12, 2026
It was genuinely a good experience and found a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mae
Site Experience FeedbackOct 12, 2026
Overall I enjoy journeys, it’s a hidden gem.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ang
Site Experience FeedbackOct 12, 2026
reynosoangela01@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 12, 2026
Good experience. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Craig B.
Site Experience FeedbackOct 12, 2026
Website is laid out nicely and the search function is intuitive enough to assist in finding items I wasn’t sure of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie
Site Experience FeedbackOct 12, 2026
It’s easy & have a great choice in picking up the shoes you like. A lot of variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dessi.
Site Experience FeedbackOct 12, 2026
Good, amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cano
Site Experience FeedbackOct 12, 2026
Great , real easy & simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackOct 12, 2026
I enjoyed the purchase process, it was a quick and easy process to check out. I look forward to receiving my sneakers..
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackOct 12, 2026
They made my experience enjoyable while looking for things to shop for and I found it very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roxy
Post-Delivery FeedbackOct 12, 2026
I ordered a women’s size and received a men size so will be returning
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Shorty g
Site Experience FeedbackOct 12, 2026
It’s was good but wanted more coupons or discounts
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dmar
Site Experience FeedbackOct 12, 2026
Great website
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Site Experience FeedbackOct 12, 2026
overall my purchase was easy! went straight to the website, looked up what I was looking for and the 2nd shoes that popped up were the ones my sister wanted for her birthday gift. Checking out was easy peasy lemon squeezy. I can't wait fo Amy sister to receive her shoes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GTR
Site Experience FeedbackOct 12, 2026
Fast checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juice
Site Experience FeedbackOct 12, 2026
It was very easy and I was able to order shoes fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Les
Site Experience FeedbackOct 12, 2026
The sectional on shoes is great, would like more details on shoes and possible more pictures. Even having a review section for those trying to purchase online but need more info would be great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mai
Site Experience FeedbackOct 12, 2026
It was good thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LB
Site Experience FeedbackOct 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zayboog
Site Experience FeedbackOct 12, 2026
enjoyed the free shipping + $10 off
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Victor
Site Experience FeedbackOct 12, 2026
The site is bare but very functional. I appreciate the minimalist shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BabyB01
Site Experience FeedbackOct 12, 2026
You’re the only one with the light pink timberlands so I’m very satisfied because I really wanted them.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jay
Site Experience FeedbackOct 12, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Duck
Site Experience FeedbackOct 12, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liyah
Site Experience FeedbackOct 12, 2026
Customer service 10/10 .. shipping ‘should offer express delivery’ but it still arrives in a decent time love the products
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Grace B
Site Experience FeedbackOct 12, 2026
Good prices and buy experience
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rae
Site Experience FeedbackOct 12, 2026
It was so easy to find great products and use the website! They had Uggs I had been looking for forever, in a size that is frequently unavailable and were on discount, as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MTG
Site Experience FeedbackOct 12, 2026
Overall everything was great, fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackOct 12, 2026
I had a quick and easy order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10