Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,460 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 5% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,085
Range
Site Experience FeedbackOct 14, 2026
It was a good experience. I haven’t received an order yet but the conscience of ordering online went smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mrogers
Site Experience FeedbackOct 14, 2026
it was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackOct 14, 2026
The process is always and quick and easy. I wanted a different shoe but my size was gone but it was not an issue since there were other cute shoes to pick from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaquelin
Site Experience FeedbackOct 14, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rafael
Site Experience FeedbackOct 14, 2026
i had a bad experience. when i selected the $10 coupon after signing up for the account, it onky gave me $5 rather than $10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LilB
Site Experience FeedbackOct 14, 2026
It was easy and quick to order. I hope i love my shoe purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
bode
Site Experience FeedbackOct 14, 2026
great easy straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christa6061
Site Experience FeedbackOct 14, 2026
Easy to use. Love the products and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BK
Site Experience FeedbackOct 14, 2026
the experience was okay
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Snookie
Site Experience FeedbackOct 14, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Liz
Site Experience FeedbackOct 14, 2026
The website was easy to navigate, and I liked being able to browse different styles and find products. It was a good experience, but there is room for improvement in the website’s functionality and ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
keniya
Site Experience FeedbackOct 14, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay Kay
Site Experience FeedbackOct 14, 2026
The website kept freezing but other than that it was fine.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Jules
Site Experience FeedbackOct 14, 2026
I love the journeys website very easy to navigate and this is where I buy all my shoes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Drisha
Site Experience FeedbackOct 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BCross
Site Experience FeedbackOct 14, 2026
It was very easy to navigate I’ll definitely be back to shop for Christmas very soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kenzie
Site Experience FeedbackOct 14, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chad
Site Experience FeedbackOct 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Sarah
Site Experience FeedbackOct 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackOct 14, 2026
Im very satisfied with my purchase and how easy i was able to find my items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bestie
Site Experience FeedbackOct 14, 2026
I have never had a bad experience shopping at journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melzal
Site Experience FeedbackOct 14, 2026
Good interactions
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
j h
Site Experience FeedbackOct 14, 2026
it was good no bad reviews at all
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Solo
Site Experience FeedbackOct 14, 2026
Everything was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 14, 2026
I had a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leen
Site Experience FeedbackOct 14, 2026
Website was smooth. I knew what I wanted to purchase and I was able to have a nice checkout. I am excited for my new shoes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackOct 14, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boot
Site Experience FeedbackOct 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackOct 14, 2026
Every thing went smooth and perfect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sandy
Site Experience FeedbackOct 14, 2026
No issues it was rather smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dad7
Site Experience FeedbackOct 14, 2026
Great experience. Definitely makes shopping easier. Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackOct 14, 2026
One pair of shoes I was looking for was on sale, very happy about that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kori
Site Experience FeedbackOct 14, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 14, 2026
Great and easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
UncsGame
Site Experience FeedbackOct 14, 2026
Found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackOct 14, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lauren
Site Experience FeedbackOct 14, 2026
Good easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Monica
Site Experience FeedbackOct 14, 2026
Fast and easy to shop I appreciate that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackOct 14, 2026
it’s was a good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony Montana
Site Experience FeedbackOct 14, 2026
It was good, wasn’t expecting the price to be that high for shipping. Even to the store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lolomoney
Site Experience FeedbackOct 14, 2026
It was decent. Not bad
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 14, 2026
Everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddy
Site Experience FeedbackOct 14, 2026
The process was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randy c
Site Experience FeedbackOct 14, 2026
The overall experience was really good. I really like the flow of the site and the ease at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Journeysman
Site Experience FeedbackOct 14, 2026
Interaction was great, had no problems
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lisze
Site Experience FeedbackOct 14, 2026
I really enjoy how easy the website is to use and how organized it is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
poop
Site Experience FeedbackOct 14, 2026
hii
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davedog
Site Experience FeedbackOct 14, 2026
Overall satisfactory experience Checking out process has too many steps
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7