Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,474 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,740
El sauu
Site Experience FeedbackOct 17, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackOct 17, 2026
Easy!! Just clicked next!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E.G.
Site Experience FeedbackOct 17, 2026
I’ve had great experiences with Journeys, including online and in-person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackOct 17, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AliBabba
Site Experience FeedbackOct 17, 2026
Going to go with the good new first. 😊 Kudos on the ease of check out. But when I typed in heart vans they didn't show up I had to go back to the post I saw them on and do it all over again to find them. Shouldn't I just be able to go to your page and find them? And full honesty could have been user error. Lol
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 17, 2026
Very impressed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackOct 17, 2026
Good experience, good price, easy checkout.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackOct 17, 2026
Super good great app will definitely be purchasing again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Someone’s mother
Site Experience FeedbackOct 17, 2026
I knew what I wanted it was easy to find. It did say limited stock , order fast but they had my size I placed the order it was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackOct 17, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 17, 2026
Having to re-enter my credit card details just to correct my address is a bit annoying, but overall, checkout is quick and easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gee
Site Experience FeedbackOct 17, 2026
Very simple and easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoogs671
Site Experience FeedbackOct 17, 2026
My overall experience was a great one! Everything was ease of access to find the product to the simplest checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackOct 17, 2026
really good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tianna P.
Site Experience FeedbackOct 17, 2026
I like how easy it is to checkout plus all the promotions taht are constantly going on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
,Shanda
Site Experience FeedbackOct 17, 2026
I like it except for when I tried putting in my address it wouldn't let me continue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luci
Site Experience FeedbackOct 17, 2026
The online shopping experience was easy and quick. Great experience! I would definitely shop here again! 🛍️✨
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tas
Site Experience FeedbackOct 17, 2026
Everything was great other then when I wanted to sign in with fingerprint it would send a 4 digit code to my email. Navigation from your website to my email to get code it would put me back to log in so could not use fingerprint cause it kept changing the code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CasualKay
Site Experience FeedbackOct 17, 2026
I didn't really have any issues with the website or placing my order. It was very straightforward.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
wish it was a better opition for add on shipping
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Henc
Site Experience FeedbackOct 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shagsnag
Site Experience FeedbackOct 17, 2026
Pretty good easy sign up
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Maximus08
Site Experience FeedbackOct 17, 2026
the interaction was easy and website is very easy to navigate. I really liked how easy it is to buy and use gift cards, the only down side was the 10 dollar increase at the end of the checkout.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Piscesquees
Site Experience FeedbackOct 17, 2026
I enjoyed the easy process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eri
Site Experience FeedbackOct 17, 2026
It was easy to use website, everything was organized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neasy
Site Experience FeedbackOct 17, 2026
Very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackOct 17, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daisy
Site Experience FeedbackOct 17, 2026
I had a great experience ordering from the Journeys website! The entire process was super easy and smooth from start to finish. The website was easy to navigate, placing my order was quick and simple, and everything went exactly as expected. I really appreciate how hassle-free the whole experience was. I would definitely order from Journeys again and would recommend their website to anyone looking for a smooth and convenient shopping experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nathalieq
Site Experience FeedbackOct 17, 2026
Good selection of shoes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
N/A
Post-Delivery FeedbackOct 17, 2026
Still waiting for one shoe. Been 2 weeks - charged so far on credit card but no shoe
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 2
- Customer Support: 5
AS
Site Experience FeedbackOct 17, 2026
My overall experience was great I was happy to find I had points at the checkout.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Felix
Site Experience FeedbackOct 17, 2026
Fácil de usar y variedad de modelos que no se encuentran en otras tiendas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shyysterrr
Site Experience FeedbackOct 17, 2026
Very good, website had no problem. I would likely order again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glo
Site Experience FeedbackOct 17, 2026
I had a great experience shopping online at Journeys! The website was easy to navigate, and I loved the variety of shoes and styles available. The ordering process was simple and convenient, making it easy to find exactly what I was looking for. Overall, I’m very satisfied with my online shopping experience and would definitely recommend Journeys to others. I look forward to shopping with them again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CGH<3.
Site Experience FeedbackOct 17, 2026
Journeys should offer more discount codes- Shipping is expensive- Love the product tho
- Overall Rating: 10
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
sarahhh
Site Experience FeedbackOct 17, 2026
it was a really good experience and it has everything i needed
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sarah
Site Experience FeedbackOct 17, 2026
Good experience, purchased vans, it was hard to tell what the various options were canvas
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
An
Site Experience FeedbackOct 17, 2026
It was very easy to find the item I was looking for and ordering it was just a easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Lois
Site Experience FeedbackOct 17, 2026
Great place to shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweetpea
Site Experience FeedbackOct 17, 2026
Great experience, clear directions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie Mae
Site Experience FeedbackOct 17, 2026
I browsed the item in store first and made the decision after to purchase which I was able to do easily using the website. This item was in stock in my size and I am looking forward to picking them up in store!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ebmusk08
Site Experience FeedbackOct 17, 2026
Website was easy to use and navigate. Quickly found what I was looking for. Didn’t really have any issues!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ryan
Site Experience FeedbackOct 17, 2026
It was fast and easy to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackOct 17, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tax Stud
Site Experience FeedbackOct 17, 2026
Quick & easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bri
Site Experience FeedbackOct 17, 2026
They are the best shoe store
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ToTo
Site Experience FeedbackOct 17, 2026
I love Journey prices !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vik
Site Experience FeedbackOct 17, 2026
Experience good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr.Lord
Site Experience FeedbackOct 17, 2026
It was very simple and easy to navigate it, I chose you instead of going directly to adidas.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10