Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,485 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,564
Baby
Site Experience FeedbackOct 19, 2026
I love my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LRC
Site Experience FeedbackOct 19, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy consumer
Site Experience FeedbackOct 19, 2026
I enjoyed my experience, I am glad I was able to get the shoes I needed and also I didn't think I would get a pair of the UGG boots that were sold out on the official website but not the Journeys website :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yahboi
Site Experience FeedbackOct 19, 2026
Very smooth website to go through and I appreciate the easiness
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aari
Site Experience FeedbackOct 19, 2026
It was good to see that they offer toddler sizes in Clark’s. I like that they had different silhouette for this shoe.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sam iam
Site Experience FeedbackOct 19, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Meh
Site Experience FeedbackOct 19, 2026
Meh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackOct 19, 2026
Super easy and convenient ordering process and appreciate the $10 student discount, just wish it covered more than the sales tax…shoes were listed as $135 originally and check out w promo brought price to $125…after tax was added, the ultimate price was $135.96. That’s $0.96 cents more than the shoes were listed as so not much of a discount
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Fern
Site Experience FeedbackOct 19, 2026
It was pretty good honestly no complaints. Great sale.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Aj
Site Experience FeedbackOct 19, 2026
It was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bigMAMA8
Site Experience FeedbackOct 19, 2026
Everything was awesome with shopping from the comfort of my own home!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lu
Site Experience FeedbackOct 19, 2026
It was really easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmin
Site Experience FeedbackOct 19, 2026
I had a really good interaction online with journeys I was able to see if I can pick up in site easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackOct 19, 2026
Great just a little laggy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackOct 19, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SJ
Site Experience FeedbackOct 19, 2026
It was easy to use got done with my purchase within minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neenee
Site Experience FeedbackOct 19, 2026
It was such an easy breeze with this process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackOct 19, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karina
Site Experience FeedbackOct 19, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubbles
Site Experience FeedbackOct 19, 2026
Everything was pretty okay. More variety.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Cloudy
Site Experience FeedbackOct 19, 2026
Very easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JJ
Site Experience FeedbackOct 19, 2026
I found exactly what I was looking for but I do wish the Nike socks for kids had S/M/L sizes
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nini
Site Experience FeedbackOct 19, 2026
Good , very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lani
Site Experience FeedbackOct 19, 2026
Very quick purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 19, 2026
Everything was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray ray
Site Experience FeedbackOct 19, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
Great experience and easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BRI
Site Experience FeedbackOct 19, 2026
Great easy check out just like in the store !! I used Apple Pay lol journeys always has good customer service my gf worked here before lol and I’m buying these shoes for her
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noah
Site Experience FeedbackOct 19, 2026
It’s really easy to order from home will be ordering again. Love the free shipping being a member.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Khiya
Site Experience FeedbackOct 19, 2026
Everything’s fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kas
Site Experience FeedbackOct 19, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Honey18
Site Experience FeedbackOct 19, 2026
I didnt have any problems with the website site everything was easy to fine and the price was reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
It's was a easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isy
Site Experience FeedbackOct 19, 2026
Good, but they didn’t have the color I wanted for shipping, or anywhere near me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Nat
Site Experience FeedbackOct 19, 2026
It’s was really good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MacB
Site Experience FeedbackOct 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tay
Site Experience FeedbackOct 19, 2026
it was amazing and it was easynto find exactly what i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Riya
Site Experience FeedbackOct 19, 2026
Gooden
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kay
Site Experience FeedbackOct 19, 2026
It was easy to navigate and I was able to find what I wanted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ns
Site Experience FeedbackOct 19, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Juan
Site Experience FeedbackOct 19, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Selene
Site Experience FeedbackOct 19, 2026
I looked at other sites and I couldn’t find what I was looking for until I look here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ta
Site Experience FeedbackOct 19, 2026
Grandbaby Birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Znote
Site Experience FeedbackOct 19, 2026
I liked the website I just wished you had more selection and maybe more brands
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackOct 19, 2026
browsing the site was simple and check out was straight foward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King
Site Experience FeedbackOct 19, 2026
easy and quick
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SYJIMENEZZ
Site Experience FeedbackOct 19, 2026
I love shopping at journey since I was a little Girl. You find a mix of all the trendy sneakers and shoes all in one store! And the deals are always great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jos
Site Experience FeedbackOct 19, 2026
I had an easy time using the journeys website. I do wish however instead using the website you guys would have an app as well! i like how you can see the inventory of other stores as well, because sometimes i want to buy out of state or ship to another store so that my partner can pick it up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tee Roy
Site Experience FeedbackOct 19, 2026
It was smooth and easy to get through it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10