Jo Malone London Customer Reviews
Jo Malone London holds a 8.3/10 overall rating and 107 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 52% | 64% |
 Neutral | 9% | 9% |
 Negative | 39% | 27% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 78% |
Neutral | 12% | 14% |
Negative | 9% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 530
Sue
Post-Delivery FeedbackOct 16, 2026
Fabulous products. Really like the selection available online. I was able to test some of the products in store...but want time to see longevity and how it sat on my skin. As I live a few hours away from a Jo Malone Store, the online store was perfect for me to follow up and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Monkey
Site Experience FeedbackOct 13, 2026
Great website and holiday video!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Adriano
Site Experience FeedbackOct 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 10, 2026
High bar for free gifts
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Abby
Site Experience FeedbackOct 10, 2026
This is my first time shipping another country I hope he will get it on time to his birthday
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindylou
Post-Delivery FeedbackOct 9, 2026
i was very disappointed when i received my cologne, it didnt even come in a box, just wrapped in tissue, didnt think i could return it!
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 2
WYID
Site Experience FeedbackOct 9, 2026
all went amazingly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
0
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Donna
Post-Delivery FeedbackOct 4, 2026
I contacted customer service three times to cancel a backordered item and was told each time I would receive a confirmation in 24-48 hrs but instead got confirmation that my item would ship each time. The customer service agents were always professional and courteous but I still don't know if my order is cancelled.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: 4
Online Shopper
Post-Delivery FeedbackOct 2, 2026
Tout était parfait
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Prasad
Site Experience FeedbackSep 29, 2026
It's great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 29, 2026
Terrific products and love ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
sandy
Site Experience FeedbackSep 28, 2026
it was good, but the website showed a gift with purchase of 200 dollars but when i am checking out the gift is not there anymore
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
BCS
Site Experience FeedbackSep 28, 2026
Easy, great description, no endless scrolling, effective checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iyo
Site Experience FeedbackSep 27, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Post-Delivery FeedbackSep 27, 2026
Just shared my experience, look to previous notes. Packaging not the ssme as when you purchase in store. Disappointed
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 2
Nick
Post-Delivery FeedbackSep 26, 2026
Need more small 9ml options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Yan
Site Experience FeedbackSep 24, 2026
very good eperience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sue
Site Experience FeedbackSep 23, 2026
Like the selection and access to order the Ginger Biscuit Cologne. I accidentaly came across your store in Pacific Ctr on my way to Holt Renfrew to buy perfume. I fell in love with the Tuberose Angelica Perfume, and the kind sale person gave me small sample of the body creme. I just love that as well...and also purchased that in my order. O will purchase another perfume in the future. I had purchased a few Jo Malone perfumes from Sephora at High Street in Abbotsford. But...I really like the selection in your stand alone store in Pacific Centre. As I live 2 hours away from Pacific Centre, it is great I can order online in Canada without duties from international orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackSep 22, 2026
Took me 45 mins the are is slow and strangely no user friendly I usually purchase my products at Heathrow T3 or holt Renfrew montreal My online experience was not great but I wanted to try your intense cologne
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 21, 2026
It was easy to select the perfume I wanted, great description of the ingredients Fast check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 21, 2026
EXCELLENT EASY TO NAVIAGATE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scone
Site Experience FeedbackSep 21, 2026
I wanted to confirm that the products would be gift wrapped separately which a quick call to customer service telephone number confirmed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Liz
Site Experience FeedbackSep 20, 2026
Excellent easy to navigate and great range of high quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stretch
Post-Delivery FeedbackSep 19, 2026
Hello. My only negative was not being able to see the tracking locations of my shipment. The tracking only stated it was on its way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Candream
Site Experience FeedbackSep 18, 2026
I love Jo Malone perfume so much. I have 3 kinds. My favourite one is English pear & Freesia. I purchased Christmas gift for my friends by internet order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 17, 2026
Received my diffuser order for a gift and realized it didn’t come in the beautiful box. Upon contacting the wensite call number i was waiting fir awhile, finely talked to someone only to be cut off. Second call Jane was helpful and explained i needed to check off box to have the complimentary gift box. Guess I missed that. Use to purchased in store. So they couldn’t even ship me the box out. Very disappointing. So niw I ordered a second diffuser just so I could get box to give as s gift.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Charles
Site Experience FeedbackSep 17, 2026
Love the product and ease of order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ethan
Site Experience FeedbackSep 16, 2026
I'm so sad that why welcome discount code and gift card can't applied in the same time. If you don't mine it's my first time buy perfume in Jomalone so send me the samll perfume box please. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LD
Site Experience FeedbackSep 15, 2026
Bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Monique
Post-Delivery FeedbackSep 13, 2026
Je n’ai pas reçu d’informations sur le délai de livraison et je n’ai pas reçu de message de confirmation de livraison Je l’ai trouvé en allant sur le site de poste Canada car je me demandais quand ce serait livré…le colis était livré dans ma boîte postale depuis 2 jours à la chaleur
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 8
Suzanne
Post-Delivery FeedbackSep 11, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 10, 2026
All men's colognes available in 9ml would be great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Distinct
Site Experience FeedbackSep 10, 2026
I purchase Jo Malone hand wash and cream for our clinic often and have never had an issue until now. I am not sure what happened to the website, but it is no longer the same. I could not order the usual products or substitutes, nothing was available and it seems like you changed a lot of the products for the bath section. It was frustrating with this purchase for sure.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 10, 2026
I've only had bad experiences at Jo Malone. I still haven't received my free 9ml perfume bottle that was advertised on Instagram and Threads. I never received my free gift box and even when I went to the Jo Malone store in Holt Renfrew, the lady working there treated me like a thief, even though I had an order number and email. I'll have to recontact customer service for the 6th time for my free 9ml bottle.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Gordo61
Site Experience FeedbackSep 9, 2026
Very quick and easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mmacto
Site Experience FeedbackSep 7, 2026
Everything great. Sign up account is a little confusing. It’s a fabulous product with lots of perks, samples and incentives.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
I purchased this trip pkg recently and thought it would make nice gifts for family and friends at christmas....just bought 3 more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Website is slow and I accidentally add more amounts in the same item. If you remove an item the bill still keeps the amounts of the items you removed. Looks like cache does not clear properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Items would pop up as sold out and then on the next page they were not.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
J’aime beaucoup la gamme Jo Malone!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackSep 4, 2026
I’m very satisfied with your site. My only concern is there was no place to enter the TRIOGIFT code so I think I’ve missed out on that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherise
Site Experience FeedbackSep 4, 2026
I tried to use the 10% discount as a first time buyer and it did not allow it. So I used the TRIOGIFT instead which isn't what I preferred
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sofia
Site Experience FeedbackSep 4, 2026
Often the products we are missing the 500ML
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rS
Site Experience FeedbackSep 3, 2026
great website looking, the selection could be enriched, e.g., sample size, smaller size to try out. Pricy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vio
Site Experience FeedbackSep 1, 2026
Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackAug 30, 2026
I signed up as a new customer. Registered my email address but upon checking out, the code WELCOME10 did not apply.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cy
Post-Delivery FeedbackAug 30, 2026
Je trouve le site web un peu complexe à utiliser. Il n'est pas user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lupi
Site Experience FeedbackAug 29, 2026
I love jo malone and I understand the value of the products, however could be nice that the purchase come with a little gift
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Pepe
Post-Delivery FeedbackAug 29, 2026
People were nice but i had to make far too many calls, plus drive to a store. Returned an extra item. Wasn’t given the discount discussed with customer service?? Love the scent.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 7