Jo Malone London Customer Reviews
Jo Malone London holds a 9/10 overall rating and 714 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 7% | 10% |
 Negative | 12% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 12% | 11% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 4,824
Nadz
Site Experience FeedbackNov 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar10
Site Experience FeedbackNov 11, 2026
I like jo malone products ans have purchases in store before. I made my first online purchase due to your advertisement of the 20% last chance sale. At the same time you offered a 10% welcome10 if I entered my email as a new member. However wheb it came to checkout I was surprised and disappointed to discover that I could only use one offer code. What's the use of offering 10% off to new members if it cannot be used.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
zcali
Site Experience FeedbackNov 11, 2026
Pretty push lookin sute you got there
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pickupyourlaces
Site Experience FeedbackNov 11, 2026
It was easy to leave things in the cart and checkout a different day. I'm always hoping for a deal so it was nice to find one on social media and get what I wanted for a little less $.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RhodesPartyof5
Site Experience FeedbackNov 11, 2026
Easy to navigate site. Sale was going on also. So an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peanut
Site Experience FeedbackNov 11, 2026
I love the variety of products, quality, customer service employees are very professional and knowledgeable, they are very quick to resolve any issues when ordering online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patty
Site Experience FeedbackNov 11, 2026
I did not get to use my text10 as a discount.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
The cart should be easier to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raylin
Site Experience FeedbackNov 11, 2026
Honestly, this is the best online shopping experience I have ever had. Very easy to navigate. I’m not savvy with online shopping but this was beyond, Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMP
Site Experience FeedbackNov 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacquegb
Site Experience FeedbackNov 11, 2026
Very nice looking app and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda Kay
Site Experience FeedbackNov 11, 2026
No problems at all! Thanks for a positive experience!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mellyzee
Site Experience FeedbackNov 10, 2026
I was looking for something specific and found it easily. I was also happy with the free gift offerings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lulabelle
Site Experience FeedbackNov 10, 2026
It was fine. No issues.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lilly
Site Experience FeedbackNov 10, 2026
Not enough clarity for mobile users. And not able to combine shipping in one bag and get discounts even though it was applicable due to the higher cost. Canceled the rest of the items.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Pelusa
Site Experience FeedbackNov 10, 2026
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
It was difficult for me to find the perfume I was looking for with our using the search.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yazz
Site Experience FeedbackNov 10, 2026
Initially it was difficult to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pembroke Polly
Site Experience FeedbackNov 10, 2026
I love Jo Malone products, and my experience with the site was positive. I'm disappointed that there are not companion products for the 154 Cologne.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
VERY SATISFIED ALWAYS...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackNov 9, 2026
Received the confirmation email really fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lacey
Site Experience FeedbackNov 9, 2026
User friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Everblonde
Post-Delivery FeedbackNov 9, 2026
I love Jo Malone! The fragrance are always unique and last a long time. I get lots of compliments and I personally enjoy the scents myself!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Expensive
Site Experience FeedbackNov 9, 2026
Very expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Patti
Post-Delivery FeedbackNov 9, 2026
i absolutly love the perfumeni ordered get so many compliments on it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AldoLuis
Site Experience FeedbackNov 9, 2026
I enjoy the male scents very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackNov 9, 2026
I LOVE the scent.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LD
Site Experience FeedbackNov 9, 2026
My DIL loves these candles so I buy them for Christmas every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
San
Site Experience FeedbackNov 9, 2026
Pleasant
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
love, but bot enough of scent i want. pear/sweet pea, last purchase the cologne wasnt availavle. hipefully this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Briggie
Site Experience FeedbackNov 9, 2026
I have been a Jo Malone fan for years and have purchased many products, almost exclusively through Nordstroms website. This time around, I only wanted a small Pomegranate Noir to carry me through the holidays and early winter months and knew I could find that at your site, rather than Nordstroms. Thank you!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
Mmleon@aol.com
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jenn
Site Experience FeedbackNov 9, 2026
I love it...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana M
Site Experience FeedbackNov 9, 2026
I love the free samples but not being able to choose does not give me the opportunity to try other products before purchasing new scents. Sephora does not carry Orange Blossom but would LOVE a small sample as I would love a fresh fragrance for Summertime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diem
Site Experience FeedbackNov 9, 2026
Always a pleasure to shop at Jo Malone. Never a bad experience - everything is easy to find and even easier to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dane
Site Experience FeedbackNov 8, 2026
quick n easy, shipping was cheap too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
wish there was price match for fragrance from other stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Easy to navigatte
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackNov 8, 2026
I am disappointed that I spent so much but it was still not enough for the current gift with purchase. I feel that the prices are set in a way to make you not qualify for the gifts on purpose.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Butch
Site Experience FeedbackNov 8, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lupita
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
I had a birthday coupon of free 9ml with $75+ purchase and I tried adding it to my online order multiple times and it didn't go through. It was very disappointing. Overall I love Jo Malone products but the coupons situation was very frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Chris_cl
Site Experience FeedbackNov 8, 2026
Grest shopping experience. Product availability great! Easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
All good. Satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yan
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackNov 8, 2026
I’ve always heard your perfume is fresh and can have a citrus scent. I’m very excited to try it for the first time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10