Jo Malone London Customer Reviews
Jo Malone London holds a 9/10 overall rating and 714 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 7% | 10% |
 Negative | 11% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 12% | 11% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 4,779
Luckas
Site Experience FeedbackNov 13, 2026
It was very easy to use. Maybe you can explain what the scent smells like high mig and low tones
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackNov 13, 2026
Very satisfied with interaction with the website, extremely easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I struggled a bit to get my options selected then discovered they were multiplied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
S S
Site Experience FeedbackNov 13, 2026
Clear explanation of promo deals. Easy to find the scent I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackNov 13, 2026
We love all of Joe Malone, fragrances, my daughter, my granddaughter, and myself
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackNov 13, 2026
I love Jo Malone and have for 25 years. My only complaint is that I wish we had a Nordstrom or saks in Baton Rouge.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty G
Site Experience FeedbackNov 13, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sidwol
Site Experience FeedbackNov 13, 2026
i love the variety that i am receiving with my purchase and how simple it was to select.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 13, 2026
quality of the product--appreciate the gentle scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chay
Site Experience FeedbackNov 13, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chadillac
Post-Delivery FeedbackNov 13, 2026
Love their cologne just wish they had all the intense scents available in the 9ml travel size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Difficult Egg
Site Experience FeedbackNov 12, 2026
I am excited about the larger size body wash. I did have trouble finding it on your website. At first I thought it was sold out - luckily I was able to locate, the larger size body wash after many attempts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackNov 12, 2026
lots of great choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackNov 12, 2026
i received a small bottle of wood sage & sea saly cologne?! I didn't order it and I don't want it. I ordered the wold bluebell body wash and received cologne I DID NOT ORDER. Please send what I ordered. Thanks.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
N/A
Site Experience FeedbackNov 12, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy W
Site Experience FeedbackNov 12, 2026
Simple website- easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gill
Site Experience FeedbackNov 12, 2026
Password confusion, not a big problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I had a terrible time signing as a customer had to sign in as guest.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 12, 2026
Found something I could afford.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dandie
Site Experience FeedbackNov 12, 2026
Hard to move around site, but that could just be me.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadz
Site Experience FeedbackNov 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar10
Site Experience FeedbackNov 11, 2026
I like jo malone products ans have purchases in store before. I made my first online purchase due to your advertisement of the 20% last chance sale. At the same time you offered a 10% welcome10 if I entered my email as a new member. However wheb it came to checkout I was surprised and disappointed to discover that I could only use one offer code. What's the use of offering 10% off to new members if it cannot be used.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
zcali
Site Experience FeedbackNov 11, 2026
Pretty push lookin sute you got there
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pickupyourlaces
Site Experience FeedbackNov 11, 2026
It was easy to leave things in the cart and checkout a different day. I'm always hoping for a deal so it was nice to find one on social media and get what I wanted for a little less $.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RhodesPartyof5
Site Experience FeedbackNov 11, 2026
Easy to navigate site. Sale was going on also. So an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peanut
Site Experience FeedbackNov 11, 2026
I love the variety of products, quality, customer service employees are very professional and knowledgeable, they are very quick to resolve any issues when ordering online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patty
Site Experience FeedbackNov 11, 2026
I did not get to use my text10 as a discount.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
The cart should be easier to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raylin
Site Experience FeedbackNov 11, 2026
Honestly, this is the best online shopping experience I have ever had. Very easy to navigate. I’m not savvy with online shopping but this was beyond, Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMP
Site Experience FeedbackNov 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacquegb
Site Experience FeedbackNov 11, 2026
Very nice looking app and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda Kay
Site Experience FeedbackNov 11, 2026
No problems at all! Thanks for a positive experience!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mellyzee
Site Experience FeedbackNov 10, 2026
I was looking for something specific and found it easily. I was also happy with the free gift offerings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lulabelle
Site Experience FeedbackNov 10, 2026
It was fine. No issues.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lilly
Site Experience FeedbackNov 10, 2026
Not enough clarity for mobile users. And not able to combine shipping in one bag and get discounts even though it was applicable due to the higher cost. Canceled the rest of the items.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Pelusa
Site Experience FeedbackNov 10, 2026
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
It was difficult for me to find the perfume I was looking for with our using the search.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yazz
Site Experience FeedbackNov 10, 2026
Initially it was difficult to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pembroke Polly
Site Experience FeedbackNov 10, 2026
I love Jo Malone products, and my experience with the site was positive. I'm disappointed that there are not companion products for the 154 Cologne.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
VERY SATISFIED ALWAYS...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackNov 9, 2026
Received the confirmation email really fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lacey
Site Experience FeedbackNov 9, 2026
User friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Everblonde
Post-Delivery FeedbackNov 9, 2026
I love Jo Malone! The fragrance are always unique and last a long time. I get lots of compliments and I personally enjoy the scents myself!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Expensive
Site Experience FeedbackNov 9, 2026
Very expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Patti
Post-Delivery FeedbackNov 9, 2026
i absolutly love the perfumeni ordered get so many compliments on it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AldoLuis
Site Experience FeedbackNov 9, 2026
I enjoy the male scents very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10