Jo Malone London Customer Reviews
Jo Malone London holds a 9/10 overall rating and 715 verified post-delivery reviews on Bizrate.
Jo Malone London Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2013 Winner Platinum Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 7% | 9% |
 Negative | 11% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 12% | 11% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Jo Malone London
Showing 1 - 50 of 4,782
Zala
Site Experience FeedbackNov 14, 2026
Okay
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Marti
Site Experience FeedbackNov 14, 2026
I didnt have any problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackNov 14, 2026
This is my first time re-ordering. I love this fragrance so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gia
Site Experience FeedbackNov 14, 2026
Really good! Got what I needed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NewshopperSteph
Site Experience FeedbackNov 14, 2026
Didn’t like that AFTER signing up for emails and texts THEN the fine print revealed I could not use the 10% off on fragrance because it was limited edition. Called customer service and although still frustrated discount was not applied to me $500 purchase, the customer service representative was EXTREMELY kind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom2boys
Site Experience FeedbackNov 14, 2026
Easy to find product and checkout was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzy
Site Experience FeedbackNov 14, 2026
Very helpful.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lawler
Site Experience FeedbackNov 14, 2026
Both great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
I was not able to sign in with my password. Never received an email to update password. I usually get a small gift when I order and nothing was offered.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady bunny
Site Experience FeedbackNov 14, 2026
Easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Post-Delivery FeedbackNov 14, 2026
Everything came in on time and was packaged very safely so the bottles did not break. The scents were beautiful and unique, and long lasting. Also the boxes they came in were gorgeous and makes the experience more luxurious. 10/10 would definitely reccomend and order from them again. I usually get perfumes but I might get a candle next.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scorpio
Site Experience FeedbackNov 14, 2026
I always love the experience with shopping at my favorite store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trin
Site Experience FeedbackNov 14, 2026
My interaction with the website was great! No issues with the website at all. Very easy to use and quick navigation made it easy to pick out exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharon
Post-Delivery FeedbackNov 14, 2026
I love Jo Malone. I am very picky about what fragrence wear. My absolute favorite is Lime Basil and Manderin. I like being able to try a varity of scents, however I don't find many I truly like. It would be great if smaller samples were available for customers to purchase, I often don't use up the ones I am not fond of. Also, it would be wonderful that you could pick your own free samples rather than what is offered!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kay
Site Experience FeedbackNov 14, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luckas
Site Experience FeedbackNov 13, 2026
It was very easy to use. Maybe you can explain what the scent smells like high mig and low tones
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackNov 13, 2026
Very satisfied with interaction with the website, extremely easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
I struggled a bit to get my options selected then discovered they were multiplied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
S S
Site Experience FeedbackNov 13, 2026
Clear explanation of promo deals. Easy to find the scent I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackNov 13, 2026
We love all of Joe Malone, fragrances, my daughter, my granddaughter, and myself
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackNov 13, 2026
I love Jo Malone and have for 25 years. My only complaint is that I wish we had a Nordstrom or saks in Baton Rouge.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty G
Site Experience FeedbackNov 13, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sidwol
Site Experience FeedbackNov 13, 2026
i love the variety that i am receiving with my purchase and how simple it was to select.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 13, 2026
quality of the product--appreciate the gentle scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chay
Site Experience FeedbackNov 13, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chadillac
Post-Delivery FeedbackNov 13, 2026
Love their cologne just wish they had all the intense scents available in the 9ml travel size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Difficult Egg
Site Experience FeedbackNov 12, 2026
I am excited about the larger size body wash. I did have trouble finding it on your website. At first I thought it was sold out - luckily I was able to locate, the larger size body wash after many attempts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackNov 12, 2026
lots of great choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackNov 12, 2026
i received a small bottle of wood sage & sea saly cologne?! I didn't order it and I don't want it. I ordered the wold bluebell body wash and received cologne I DID NOT ORDER. Please send what I ordered. Thanks.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
N/A
Site Experience FeedbackNov 12, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy W
Site Experience FeedbackNov 12, 2026
Simple website- easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gill
Site Experience FeedbackNov 12, 2026
Password confusion, not a big problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I had a terrible time signing as a customer had to sign in as guest.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 12, 2026
Found something I could afford.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dandie
Site Experience FeedbackNov 12, 2026
Hard to move around site, but that could just be me.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadz
Site Experience FeedbackNov 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar10
Site Experience FeedbackNov 11, 2026
I like jo malone products ans have purchases in store before. I made my first online purchase due to your advertisement of the 20% last chance sale. At the same time you offered a 10% welcome10 if I entered my email as a new member. However wheb it came to checkout I was surprised and disappointed to discover that I could only use one offer code. What's the use of offering 10% off to new members if it cannot be used.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
zcali
Site Experience FeedbackNov 11, 2026
Pretty push lookin sute you got there
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pickupyourlaces
Site Experience FeedbackNov 11, 2026
It was easy to leave things in the cart and checkout a different day. I'm always hoping for a deal so it was nice to find one on social media and get what I wanted for a little less $.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RhodesPartyof5
Site Experience FeedbackNov 11, 2026
Easy to navigate site. Sale was going on also. So an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peanut
Site Experience FeedbackNov 11, 2026
I love the variety of products, quality, customer service employees are very professional and knowledgeable, they are very quick to resolve any issues when ordering online.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Patty
Site Experience FeedbackNov 11, 2026
I did not get to use my text10 as a discount.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackNov 11, 2026
The cart should be easier to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raylin
Site Experience FeedbackNov 11, 2026
Honestly, this is the best online shopping experience I have ever had. Very easy to navigate. I’m not savvy with online shopping but this was beyond, Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LMP
Site Experience FeedbackNov 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacquegb
Site Experience FeedbackNov 11, 2026
Very nice looking app and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda Kay
Site Experience FeedbackNov 11, 2026
No problems at all! Thanks for a positive experience!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10