Jo Malone London Customer Reviews

Online Shopper

Jun 30, 2026

Good

Texas Nana

Jun 30, 2026

Website is easy to use, provides details on offers and products.

Vicky

Jun 30, 2026

The website is user friendly. I had no trouble at all!

Online Shopper

Jun 30, 2026

Complimentary products limited ..not much choices

Nishy George

Jun 30, 2026

Sample sets make it so easy to explore different fragrances before committing to a full-size bottle, and I’ve always loved this concept. I’m especially glad Jo Malone offers these at such an affordable price point—it’s hard to resist! I’ve owned Jo Malone fragrances in the past (many received as gifts), and Peony & Blush Suede has long been one of my favorites. This time, I wanted to try Oud & Bergamot, and now I know exactly how it wears on my skin. My only wish is that the sample sets were available in even more scents!

TLM

Jun 30, 2026

I always have problems with your website. I do hope that I receive the "free" item that I requested.

Mari

Jun 30, 2026

Yes, I would recommend this brand. Love some of the fragrances, I hope the perfume last more , that is reason I purchase only the 9ml and 30ml to reapply during the date. But overall I do love the fragrances and I can't wait for new releases.

Deb

Jun 30, 2026

Very good experience - easy with no problems.

Suezun

Jun 29, 2026

Very easy to navigate site and placed order quickly. Am excited to return to other products.

Katness

Jun 29, 2026

Essy

Jess

Jun 29, 2026

Wanted something that was out of stock. A bit disappointing.

Stormie

Jun 29, 2026

Signed up, but didn’t receive 10% discount.

Carol B

Jun 29, 2026

It was very easy to make an online purchase.

TJ

Jun 29, 2026

Great price and quality. Delivered timely

M2P

Jun 29, 2026

Online orderly is a bit quirky...

Online Shopper

Jun 29, 2026

A little difficult to find all that’s offered

Margie L

Jun 29, 2026

Love love love Jo Malone, wish the lighter scents would stay on me longer, the intense ones like myrrh and tonka.

CindyLouWho

Jun 28, 2026

I was very excited to see that you had my favorite fragrance, Beach Blossom as a free gift!

Sky

Jun 28, 2026

N/A

Online Shopper

Jun 28, 2026

The only issue I had was being unable to use the Welcome10 promo code I received for my last purchase and signing up for email at checkout. I got an error message saying my order did not qualify because it did not equal to $100 worth of retail value, even though my order without tax was 148.

Jan

Jun 28, 2026

Easy and clear to use.

Jan

Jun 28, 2026

LOVE LOVE

Online Shopper

Jun 28, 2026

Love Joan Malone

Lovez

Jun 28, 2026

Very good, I like so much.

Van

Jun 28, 2026

Nice offers

Luigi

Jun 28, 2026

I love the smell of most of the test products, but delivery took very long time, even if its free, was ridiculous

Online Shopper

Jun 27, 2026

My BFF introduced me to Joe Malone. She’s giving me a total of five different bottles. A month ago, she was wearing a particular scent that I did not have, orange marmalade and it smelled so amazing. When there was a sale buy one get one free, she texted me and I placed my order online. It was quick, and easy to do. My experience online was good.

Debbie

Jun 27, 2026

You had the item in stock that I was looking for. I never truly understood how to acitivate the free mini for purchase over $50. I tried several times and was either kicked off of the order, rejected bc I only spent $97 vs $100 but I was trying to get the mini sample bc of over $50 purchase. I spent over an hour trying to figure out what I was doing wrong and contacted CHAT too. I gave up and ordered w/o the mini gift

Online Shopper

Jun 27, 2026

Jo Malone’s fragrances are amazing

Jenna

Jun 27, 2026

Greatest experience. Simple and easy to use.

BulletMagnet

Jun 27, 2026

It was a good interaction. I hope the colognes that I chose spur future purchases. I am looking for a new favorite.

MDcustomer

Jun 27, 2026

Website did not direct use of my Birthday Discount nor inform me that the complimentary 9ml item is randomly selected for you. I ended up calling customer service and the 1st representative asked me questions for about 5 minutes but when I asked if she could input the online order on her end to ensure the products and discounts were properly applied, she only then disclosed that her system was down. Another call into Jo Malone customer service resulted in better communication & assistance but also the unfortunate relay of information that the Birthday gift (free 9ml item) is not something the customer gets to select. I asked the representative to give feedback, that even a limited selection should be made available for the free birthday item, especially since it is not returnable. It could end up being something you hate. Overall, I basically bought what I wanted & I guess I'll find out if the free item is something I hate, love, or is just meh. Additionally, the online check out process was complicated by periodic issues with my account being randomly logged out despite actively browsing and changing cart items, as well as on the customer service representative's side ... she ended up also getting logged out on her end & had to ask me to change from using my cell phone to my laptop to get the order placed. In the end, I placed the online order with the restrictions as aforementioned, but I will say that the representative stayed on the phone with me until the online confirmation email was received and she was patient throughout the process.

Great fragrance but tough website.

Jun 27, 2026

The website is slow and a little clunky. I had a qualifying order for free mini but could not seem to apply it to order despite it showing that I qualified on the order itself. I tried several times but my selection from the options never reflected on the order. I finally gave up and placed without because I love my fragrance.

Annie B

Jun 26, 2026

I encountered no difficulty in navigating the site. Checking out was a breeze.

Ying

Jun 26, 2026

Good smile

Lee305

Jun 26, 2026

Interaction with the website was easy. Looking forward to my purchase

Janet

Jun 26, 2026

First, I did not order in the last 6 months, but that was not a option in the survey. I HAVE definitely ordered multiple times, plus shopped the store ( which I LOVE) I am very happy with the online shopping experience and pleased with the offers available. I really appreciate the option for engraving, such a nice touch for gifts. Obviously more than what you asked, but my daughter and I both love these fragrances.

Gigi

Jun 26, 2026

The staff was not customer service oriented. She appeared to have poor product knowledge snd delivery info and tracking info. After speaking to her supervisor, he was very helpful and understanding. This made the experience much better.

Theresa

Jun 26, 2026

Website is fine - would like the Orange Blossom body creme to be returned to your selection of products. Thank you!

Meg

Jun 26, 2026

Easy to use site and good selection of products.

40 Kal

Jun 26, 2026

Good

Tash

Jun 26, 2026

First Jo Malone online purchase, the experience was easy and I don't know if delivery was a little lengthy or if I was anxious to receive product. Would purchase online again.

Mt

Jun 25, 2026

It’s easy to find the products that I want.

Good selection

Jun 25, 2026

It was very easy to navigate the website, good selection and good price of the product I was looking for.

Susie Q

Jun 25, 2026

Smooth ordering of my favorite tuberrose body cream and cologne. Luscious. Swift turn around from ordering and delivery. Only concern would be a stronger mailing packaging. Mine came pretty ruffed up by time it got to me.

syd

Jun 25, 2026

It is confusing to me, seems it offers a coupon code but never available,

Nana

Jun 25, 2026

I love your perfumes I hope the blueberry lotion will not take to long to arrive.

RB

Jun 25, 2026

. Pricey. I enjoy the discounts. it is my #1 perfume.. Would like to have a purse size spray and mini lotion as a gift set for purchase like other brands offer. Would also appreciate a set with 4-6 sample sprays of popular and less popular scents to try (customer choice). This could lead to future purchases.

VEMA

Jun 25, 2026

Muy satisfecho con la oportunidad de adquirir un nuevo producto

Reann

Jun 25, 2026

I ordered a hydrating facial spray from a different company and absolutely loved the smell of it, so I took a picture a put it into chat gpt to see perfumes that smell alike and Jo malones was the number 1 recommend so I went to the website and the shopping experience was excellent and very lovely I am excited to receive my purchase and will more than likely repurchase, thank you!