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Jelly Belly Reviews - 1,286 Post-Delivery Reviews - 9.2/10

Jelly Belly logo
Certified
Most Current Certification:
Jun 19, 2026
Jelly Belly offers 40 "true to life" individual gourmet flavor jelly beans, which are available on-line in a variety of gift boxes. Visitors to the site can shop for novelties, seasonal specialties, and gifts for all occasions. The site also contains a descriptive guide you should check out on their international menus and recipes. Jelly Belly's are available in 35 countries worldwide, produced and distributed under kashrut supervision of Kosher Service, a division of the Adas Harabonim Council of Rabbis of Philadelphia. If you're unable to visit them in person, take their virtual Factory Tour and see the Art Gallery, right there on their Website.

Jelly Belly Rating

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2 years

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Post-Delivery Feedback - 1,286 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

82%60%
Neutral rating icon

Neutral

10%0%
Negative rating icon

Negative

7%40%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Site Experience Feedback - 2,681 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

82%0%
Neutral rating icon

Neutral

13%0%
Negative rating icon

Negative

5%0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for Jelly Belly

Showing 1 - 50 of 3,967

  • EBsNumber1

    Post-Delivery Feedback

    Jun 7, 2026

    100% better than going to the store! Tastes exactly the same and there is a wide variety of product to choose from

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Mark

    Post-Delivery Feedback

    May 20, 2026

    Just wish they were not going offline , always loved Jelly Belly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 20, 2026

    Order #4922236. The chocolate wands were fine, but the packages of Bertie Botts Every Flavor Bean had opened during shipment, so when I opened the box at my daughter's birthday party, I was greeted with a few hundred loose jellybeans. I followed the link to contact support on the website, but the AI chat told me I just had to call a number that isn't on the website. What the heck is that about? Why have the link to the chat on the website if it's the wrong chat? Why have the wrong phone number on the website. I don't really have a time to sit on hold, tapping my order number into the IVR. I'd just like a simple refund or credit toward a future offer. But that's gotten so hard, I just don't want to order again.

    • Overall Rating: 5
    • Would Shop Here Again: 3
    • Likelihood To Recommend: 3
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • Dissatisfied

    Post-Delivery Feedback

    May 18, 2026

    Your website is horrible

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 5
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • craze

    Post-Delivery Feedback

    May 17, 2026

    My son really wanted to have some of the 49 flavor beans. Jelly Belly had a great ssle and I wanted to use my accumulated store credit. I will be sad now that I can order JB on line

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Alex

    Post-Delivery Feedback

    May 17, 2026

    I like it thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 17, 2026

    Love the product but very sad online orders are being discontinued.

    • Overall Rating: 10
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Sad beans

    Post-Delivery Feedback

    May 16, 2026

    One bag was broken open upon delivery. All of the beans taste muted - like they're old or something, but not as flavorful as the ones I purchased in a grocery store. Extremely disappointed in the product.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 15, 2026

    Love your products but hate the surveys after. Please don’t send them

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Spyderman

    Post-Delivery Feedback

    May 13, 2026

    It was very easy to order from the website. Overall it was a great experience. I would recommend this for anybody who wants lots of jelly belly. Shipping was great. They came very well packaged.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 11, 2026

    I literally threw the product in the trash. It tasted moldy almost as though there was some form of water damage. I opened all packets and they all had the same horrible taste

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • Jelly Belly Brad

    Post-Delivery Feedback

    May 11, 2026

    I ordered because you stated that on-line ordering was going away at the end of the month. Bummer.

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 6
    Full ratings for this review »
  • Great product, great discount, poor packaging.

    Post-Delivery Feedback

    May 11, 2026

    I really love Tutti Fruitti Jelly Belly beans so when I heard that the website for ordering them was shutting down, I quickly ordered as much as my budget would allow. What was great about that was at the time of my last order, there was a 25% off deal going on so helped sweeten the pot, so to speak. I received my order really quickly, per usual, but was shocked to see that the packaging for my item was 100lbs of beans just dumped unceremoniously into a box and shipped. This box wasn’t even placed into a bag or another box for sanitary or security reasons.

    • Overall Rating: 7
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 7
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Ginger

    Post-Delivery Feedback

    May 11, 2026

    It was all so easy to order the Jelly Belly's that we love! Look them up, shop, order,pay,ship and deliver! Very easy and before you know it they are delivered!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Nick

    Post-Delivery Feedback

    May 11, 2026

    Love all the flavors. Haven't found one I don't like.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 11, 2026

    Cinnamon lovers is one of the best I’ve ever had. Do not change your product. I plan on buying more in the future thank you as far as the hundred dollar gift. I don’t need it but thanks for the offer.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • CK

    Post-Delivery Feedback

    May 10, 2026

    I'm really disappointed I will not be able to buy online again. There is nowhere close to where I live to buy these in person and now I can't buy online. How are people supposed to purchase Jelly Belly items now?

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Bigdaddy

    Post-Delivery Feedback

    May 10, 2026

    Jelly Belly is my favorite treat of all time. That’s when I give myself a special reward

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 10, 2026

    Not sure why you are asking for reviews when you have shut down your website

    • Overall Rating: 10
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Chris

    Post-Delivery Feedback

    May 10, 2026

    Love these products

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Dottie

    Post-Delivery Feedback

    May 10, 2026

    I have loved Jelly Belly beans since my first bite. I love collecting the bean dispensers and wish they were available in more stores. However, with the age of online I can get what I want anytime. I just have to wait on delivery.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Roger

    Post-Delivery Feedback

    May 10, 2026

    No prob.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Readsalot

    Post-Delivery Feedback

    May 9, 2026

    Great product and seller

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • kms

    Post-Delivery Feedback

    May 9, 2026

    Jelly Belly are the best candy. I wish you could still buy on their website. will probably not purchase from Amazon.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • greenbrier

    Post-Delivery Feedback

    May 9, 2026

    nonle

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Becky L

    Post-Delivery Feedback

    May 9, 2026

    I used my rewards for the purchase, no problems.

    • Overall Rating: 9
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Done

    Post-Delivery Feedback

    May 9, 2026

    The people packing my order included a card thanking me for being one of their last 10 orders. That was a nice gesture. I've been ordering directly from Jelly Belly for several years. Now the company says I can only order online from Amazon or Walmart. I will NOT be doing that. This was the end of my ordering Jelly Belly products.

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 8, 2026

    I was craving some watermelon jelly belly. So I went on line and was able to easily order those and 3 other flavors. They came when they were supposed to. The bags were bigger than I thought I was very pleased with my purchase. It's been years since I have had jelly belly and the flavors are just as good as I remember. And they threw in 2 bags of 35 fun size bags for free. That was awesome!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Benny

    Post-Delivery Feedback

    May 8, 2026

    I needed more jelly belly's for Mother's Day. My kids and grandkids love them, so I always have them out. It's great to get new flavors. They all love jelly belly's and won't eat any other kind.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Liz

    Post-Delivery Feedback

    May 8, 2026

    Love online service BUT JELLY BELLY canceling that service / I like that service

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Lady K

    Post-Delivery Feedback

    May 7, 2026

    This was my first time purchasing Jelly Belly online. I was looking for specific flavors which were available, so I bought plenty to last me a long time and to share with others. I appreciate the two free gifts that were included in my order. The entire process went smoothly and delivery time was very reasonable. The products were delicious when I opened the different packages. I appreciate having such a positive experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bob

    Post-Delivery Feedback

    May 7, 2026

    Just good candy. I've been a Jelly Belly fan for years, it has always been my favorite.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Sandy

    Post-Delivery Feedback

    May 7, 2026

    I have been a JB fan for over 20 years. Best snack ever!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 7, 2026

    I ordered the sour lips in bulk, when i received them the two ziplock bags had not been sealed. How will this impact the freshness of the candy. My event is June 6, I hope the candy is still good.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Happy Customer

    Post-Delivery Feedback

    May 7, 2026

    The website was easy to navigate and I liked that there was a large selection to choose from. I would recommend Jelly Belly when purchasing jelly beans.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 7, 2026

    I would love to order from Jelly Belly again but since they’re closing online orders that’s not happening!

    • Overall Rating: 10
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 7, 2026

    This is for a business

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 6, 2026

    Very good and tasty share with elderly neighbor who loves them

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Guy

    Post-Delivery Feedback

    May 6, 2026

    Horrible website, sorry to have tried to make a purchase. BTW, you have Billing spelled wrong below too

    • Overall Rating: 3
    • Would Shop Here Again: 2
    • Likelihood To Recommend: 3
    • On Time Delivery: 7
    • Customer Support: 5
    Full ratings for this review »
  • Seth

    Post-Delivery Feedback

    May 6, 2026

    Ordered 10lbs of jelly beans and arrived in a cardboard box, not wrapped in a plastic bag or anything, all were loose in the cardboard box, pretty freaking gross.

    • Overall Rating: 8
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 4
    • Customer Support: N/A
    Full ratings for this review »
  • EmGeeEmDee

    Post-Delivery Feedback

    May 6, 2026

    Misleading information that this was coming via UPS, who handed it off to USPS. This was dumped at my front door despite instructions BOTH with USPS and UPS to leave inside my mudroom. It was to rain today AND I am disabled and it is easier to get packages in the mudroom, not outside on the ground. Also, despite claim, the bags to NO seal at all. (and since JB will no longer sell online I am no longer a customer)

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 3
    • Customer Support: 6
    Full ratings for this review »
  • Huge fan

    Post-Delivery Feedback

    May 6, 2026

    I ordered because so received an email stating that Jelly Belly will no longer ship from the factory. I’d sooner drive to the factory to order jelly beans than order from Amazon. There is nothing better than fresh.

    • Overall Rating: 10
    • Would Shop Here Again: 3
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Happy Wife in TX

    Post-Delivery Feedback

    May 6, 2026

    My husband is a diabetic but loves jelly beans. The sugar free jelly beans from Jelly Belly are wonderful for him and he says they are just as delicious as their regular jelly beans! We are thankful Jelly Belly has a sugar free option!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 6, 2026

    Extremely unhappy the the pomegranate flavor has been discontinued and that you can no longer order direct from Jelly Belly. I used to purchase 1.5 - 2 pounds of those Jelly Bellies per week. At least I can enjoy them for a little while longer. They were the BEST!

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Cgenius1984

    Post-Delivery Feedback

    May 6, 2026

    Taste great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • LL

    Post-Delivery Feedback

    May 6, 2026

    Love all the variety

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 6, 2026

    sorry to see the website is gone.

    • Overall Rating: 9
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 7
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 5, 2026

    Only problem is that they are stopping online orders. I will still buy at stores when they have them

    • Overall Rating: 8
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 8
    Full ratings for this review »
  • Nana

    Post-Delivery Feedback

    May 5, 2026

    I'm sorry you won't be doing online sales anymore since that's the only way I have bought your jellybeans for the past several years.

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    May 5, 2026

    All candy was stale….very disappointing! Lauraleeestes57@gmail.com

    • Overall Rating: 1
    • Would Shop Here Again: 2
    • Likelihood To Recommend: N/A
    • On Time Delivery: 3
    • Customer Support: N/A
    Full ratings for this review »
Jelly Belly Reviews | Verified Customer Reviews at Bizrate Surveys