Online Shopper
Post-Delivery FeedbackMay 11, 2026
When I went to place my order it was for two small lights and was quoted $21 for shipping which was is pretty expensive for the size and weight and was by far the cheapest. I paid the order and my card payment was posted to my account. A couple of days later I was sent an email that was so inpersonal with some links and just saying these exact words:
HorticultureSource.com Customer Service
Wed, Apr 29, 2:38 PM (12 days ago)
to me
Our vendor says shipping is $13.51 more than the estimate which can be paid at:
Card, Bank/ACH, Google/Apple/Amazon/Cash App Pay and Link Payments:
https://buy.stripe.com/3csaHMbx10hogYo6oo
PayPal, Venmo and Pay Later payments:
https://www.paypal.com/ncp/payment/PPVJJWVM6SQJ2
I had already paid the bill, paid $21 in shipping, it was already charged and then this kind of reply with no name and the links. I tried to reach out to them but, you can not reach an actual human to speak with, for every option you click it tells you, you have to file a "ticket" email and they will get back to you. I wanted to get a refund or cancel the order as the order was showing it still hand not even shipped. When I reached out to them by "ticket" stating my frustrations and asking for a refund/cancel I only received back another email stating:
HorticultureSource.com Customer Service
Mon, May 4, 6:48 PM (7 days ago)
to me
👋 Hi!
Thank you for your message! We received it and are reviewing it. 🕵️
For a quote, add items to your cart and enter your state and zip code to see current prices.
💳 Payment links:
- Card, Bank/ACH, Google/Apple/Amazon/Cash App Pay & Link
- PayPal, Venmo & Pay Later
- Crypto
🔖 Coupon Code: THANKS 🏷️ Additional Discounts & Rewards
🎉 Free Shipping Items 💰 Sell on Horticulture Source 💵 Earn Affiliate Commissions
We'll follow up as needed ASAP!
Thank you! 🙏
Keep Growin',
❤️Customer Service
📜 Shipping & Returns 📦 Track Order 🔒 Your Account 🎁 Free Stuff 📝 Blog
And have yet to receive a reply of any kind much less a persons name to contact. Nothing. That was seven days ago as of today. I finally had to reach out to my bank to work on getting a refund. I will not ever do business with them again. It's a shame because I had ordered from them one other time prior, shipping was still steep but, the item was of good quality so I this order was to order two more of those same items. A terrible way to do business and such a horrible way for the consumer.