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Home Improvement Supply Reviews - 2,793 Review - 9.3/10

Jan 9, 2025
MBS was founded in 1944. MBS has branches in Ohio, Indiana, Michigan, Pennsylvania, and West Virginia. In all, there are 26 distribution centers across 5 states making MBS the premier distributor in the Midwest. In addition to being the industry leader in distribution of roofing, siding, kitchens, and so much more, MBS manufactures and markets one of the finest window and door systems offered today.

Home Improvement Supply Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

14%15%

Negative

5%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Home Improvement Supply

Showing 1 - 20 of 2,793

Kevin

Post-Delivery Feedback

Jan 07, 2025

Pricing, including shipping, was actually much less than purchasing locally.

Bob the builder

Site Experience Feedback

Jan 05, 2025

Very helpful

jay

Site Experience Feedback

Jan 05, 2025

I want to know when these will be delivered

Scooter

Site Experience Feedback

Jan 05, 2025

Looking for Bulk pipe seals in multiple colors. Found and got them with in 30 mins.

Sample selection

Site Experience Feedback

Jan 05, 2025

Very easy shopping experience. I’m in the early stages of deciding on a vinyl siding for my home. Purchasing the samples was so quick and simple, it’s very likely I’ll purchase vinyl siding from here as well.

Etza

Site Experience Feedback

Jan 04, 2025

Good prices and brands

Online Shopper

Site Experience Feedback

Jan 04, 2025

Great

betty lou

Site Experience Feedback

Jan 04, 2025

initially had trouble loggin so call the lady I talked with was very helpful she placed my order for me. which was great as I am visually limited and shopping on line is difficult.

Mike

Site Experience Feedback

Jan 03, 2025

Site was easy to navigate and very easy to find what i was looking for. Checkout was a breeze!

Bentley

Post-Delivery Feedback

Jan 03, 2025

My order made it to my door days before expected arrival, I am very pleased!

Ryan

Site Experience Feedback

Jan 02, 2025

Seems to be a good deal for shutters

CoolKid

Site Experience Feedback

Jan 02, 2025

It has everything I was looking for or needed.

Angel

Site Experience Feedback

Jan 02, 2025

Easy to buy

Just a guy trying to fix things in NC

Site Experience Feedback

Jan 01, 2025

Items in search of were easy to find on the website. Checkout is simple.

DM

Site Experience Feedback

Dec 22, 2024

Ok


Post-Delivery Feedback

Jan 01, 2025

I found the site by looking for a certain product and the product was on sale.

Timothybd

Site Experience Feedback

Dec 14, 2024

It all was straight forward and worked. Could use real pictures and links to product page

Logan

Site Experience Feedback

Dec 12, 2024

Great and priced well:)


Post-Delivery Feedback

Dec 31, 2024

Had just what I needed at a nice price, delivery was fast and everything came perfect. Nothing broken or missing!!

Online Shopper

Site Experience Feedback

Dec 31, 2024

Ok so far but need more discounts

Jw

Site Experience Feedback

Dec 31, 2024

Had a little trouble ordering it keep wanting me to order more than I marked. But finally got it. Everything else went fine

Capt

Site Experience Feedback

Dec 31, 2024

Good prices and the free shipping is reason I ordered. Pi