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HockeyMonkey Reviews - 6,150 Review - 9.2/10

Dec 4, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.7 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%76%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 181 - 200 of 6,150

Lojo

Site Experience Feedback

Nov 30, 2024

Over all great experience. So many great choices and different brands/selection. Wish the Black Friday sale could’ve covered more than just clearance items, but still reasonable prices. Will definitely shop again!

Ajormond06

Site Experience Feedback

Nov 30, 2024

The back Friday event was the best I was able to get expensive skates for free

Twitch

Site Experience Feedback

Nov 29, 2024

Stick selection choice & Descriptions are not as on point as I would like

G Lap J

Site Experience Feedback

Nov 29, 2024

None

71

Site Experience Feedback

Nov 29, 2024

The website was struggling to load but that might have been a wifi issue

Jack

Site Experience Feedback

Nov 29, 2024

It’s very convenient to buy on line

Tyler

Site Experience Feedback

Nov 29, 2024

The selection is great. Would be nice if there was a way to compare prices directly on the site.

Teri

Site Experience Feedback

Nov 29, 2024

I like the promo code

Nolan

Site Experience Feedback

Nov 29, 2024

There was a great sale. I had to purchase gear.

Ty

Site Experience Feedback

Nov 29, 2024

Easy purchase and checkout

Grandma of 3

Site Experience Feedback

Nov 29, 2024

Everything was fine

jill

Site Experience Feedback

Nov 29, 2024

good experience- load time for each page was long (might be because of black friday traffic) and navigating to the clearance section was difficult and i kept having to go back to the home page to do so

Shear Talent

Site Experience Feedback

Nov 29, 2024

I have nothing but great things to say about your website. I have referred others to you.

gm66

Site Experience Feedback

Nov 29, 2024

Hockey Monkey has one of the better selections of products among online hockey merchants and frequently have good deals but you have to act fast because the best products sell out quickly. But the rewards program, product selection, good deals and ease at checkout make it one of my favorite websites for hockey equipment.

nick

Site Experience Feedback

Nov 29, 2024

i loved my experience

Mike weaver

Site Experience Feedback

Nov 29, 2024

Super easy to order from

Hockey dad

Site Experience Feedback

Nov 29, 2024

So far it seems good, I haven’t received my order yet, but I just ordered it.

somedude

Site Experience Feedback

Nov 29, 2024

The website is slow to update selections when selecting filters and sorting conditions. Additionally, promo codes are removed after selecting a payment type (in my case Paypal).

Art997

Site Experience Feedback

Nov 29, 2024

I really like your website it is easy and pleasant to use

LoganDLF

Site Experience Feedback

Nov 29, 2024

Got a good price on Black Friday. Son has ordered from them in the past and has been satisfied.