Hansen Surfboards, Inc Customer Reviews
Hansen Surfboards, Inc holds a 9.4/10 overall rating based on 127 verified post-delivery reviews on Bizrate.
Hansen Surfboards, Inc Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
10out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 97% |
 Neutral | 2% | 0% |
 Negative | 6% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 93% |
Neutral | 3% | 3% |
Negative | 5% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for Hansen Surfboards, Inc
Showing 1 - 50 of 392
Lar
Site Experience FeedbackJul 1, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bnb
Post-Delivery FeedbackJun 30, 2026
i found the melin hats i wanted in the colors that were sold out pretty much everywhere else. items showed up on time and un damaged. i am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Gaz
Site Experience FeedbackJun 30, 2026
Outstanding, Bitchen web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
corey
Site Experience FeedbackJun 29, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottsdale Smart Shopper
Site Experience FeedbackJun 28, 2026
The interaction was great. I found the Kore shorts I wanted in the right color at the price Vuori was selling it, $78.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cali Desert
Post-Delivery FeedbackJun 26, 2026
Have visited and purchased from the store for years. Quality is excellent. This particular shirt with 1961 is significant to my husbands birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Arlo
Site Experience FeedbackJun 26, 2026
It was easy because of Shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natasha
Post-Delivery FeedbackJun 25, 2026
Website was easy to navigate and they had the exact hat I've been looking for, for my husband
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
puddleglum
Site Experience FeedbackJun 25, 2026
Quick and easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Just
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pete
Site Experience FeedbackJun 22, 2026
Simple and clean t-shirt designs and fast delivery service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teenage Birthday Gift
Site Experience FeedbackJun 22, 2026
I needed a specific type of item for my grandson.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ricky
Post-Delivery FeedbackJun 21, 2026
Great Shirt, Cool Graphics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dfont
Post-Delivery FeedbackJun 20, 2026
Hansen’s is a great company and always on time with their deliveries. I recommend this company to anyone ! Great customer service always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 10
Fenian 3
Post-Delivery FeedbackJun 19, 2026
Loved shirt but I thought it would be all cotton not a blend , my bad 😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 19, 2026
Wife loves her new towel. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
baileysb
Post-Delivery FeedbackJun 15, 2026
I purchased a Shark watch for my daughter so that she could use this for water events without having to put her iPhone at risk due to water hazards and theft risks. This watch is great at it provides a time piece that is rugged and water proof. She can use it to keep track of time without worry of protecting it from her activities and theft as she can keep it on her wrist at all times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bnb
Site Experience FeedbackJun 13, 2026
found hat in colors i wanted that were sold out most other places.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
tswaggs
Site Experience FeedbackJun 10, 2026
The shorts are sick I want some more but my size is sold out rn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 9, 2026
Tshirts are nice quality and are great designs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lucas
Site Experience FeedbackJun 7, 2026
It was super simple and easy to get exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AR
Site Experience FeedbackJun 4, 2026
It was good. If we like the products I will be back.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Frank The Tank
Post-Delivery FeedbackJun 3, 2026
I have ordered multiple shirts from Hansen’s. Good material. I like it to be not too thin and the sizes are accurate. Never had an issue with delivery and I know longer live in San Diego or California for that matter. Good product/ Good customer service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Becca
Post-Delivery FeedbackJun 2, 2026
We ordered a freestyle watch. It came on time but wasn’t the size we thought. They were understanding and helped with a return. We didnt receive all of our money back, but most of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Summer
Site Experience FeedbackJun 2, 2026
Found the exact thing I have been searching for!!! Great price!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stingray Jay
Site Experience FeedbackJun 1, 2026
Found a Hansen t-shirt that was no longer available on another site. Found this site through a Google search for the specific shirt and ended up buying 2 more from you. Appreciated the discount code and the free shipping. Looking forward to receiving these items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Appy
Post-Delivery FeedbackJun 1, 2026
Could not believe how quickly my angst was acknowledged and a resolution found. Totally amazing customer service. I'm spreading the word,"Hansen Surfoards, Inc., a must to check out."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackMay 31, 2026
Would love to buy the toddler size white original design T-shirt and zip sweatshirt. My father created the original design and my great nephew was named after him.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Highjnx
Post-Delivery FeedbackMay 30, 2026
Your customer service is outstanding. Keep doing what you’re doing. Love the culture you’ve developed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Scoob
Post-Delivery FeedbackMay 29, 2026
If you're looking for a wide selection of swimwear, purchased online, at competitive prices and delivered in a reasonable amount of time - I highly recommend Hansen Surfboards...👍😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bill H.
Post-Delivery FeedbackMay 29, 2026
Recently purchased a tee shirt from the Hansen Surfboards website and although a correction was necessary because I selected USPS as my preferred carrier, the initial order confirmation came from UPS . I quickly contacted customer service and Lynnda apologized for the error and was able to correct it because the item hadn’t shipped yet. Overall I was satisfied with the transaction because things worked out without much hassle or delay.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackMay 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 29, 2026
While out of town, I purchased a Vissla shirt from another retailer but at the time was unable to purchase the matching shorts. For weeks I thought about those shorts but once I was able to purchase them, I could not find them online or available anywhere. That was until I found Hansen Surfboards. By luck, your company was the only one I found that stocked the matching shorts in my son's size and when I signed up for emails, was happily suprised to know it provided a discount on them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lilly
Site Experience FeedbackMay 28, 2026
It was a good shopping experience. There was a lot of options. Not a lot of information about things I was looking for though.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackMay 28, 2026
there was only 1 pair left (I ordered 2 pair) and I was contacted by email. a 2 word response (jade works) settled my problem and I received my order in no time at all.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
SarahBVIP
Post-Delivery FeedbackMay 26, 2026
This watch is a graduation gift for our Son, he lives with autism and epilepsy. I noticed he had a tab open on my phone of its image and knew precisely that this is something he will love. Have to wait until graduation to present it to him. He is going to love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mahalo
Site Experience FeedbackMay 24, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Walker
Post-Delivery FeedbackMay 23, 2026
I was very happy with customer service. I was disappointed that there were such few choices in kid's shirts. I would find what I like and it would only be available in one size or one color. Very frustrating. We were also sent the wrong size shirt. We ordered an XL but were sent a 2XL. I called and hopefully it will be fixed soon. I appreciated my order arriving in a timely fashion and it was a nice touch that several stickers were sent as well. I ordered 14 shirts for a reunion.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackMay 23, 2026
Bootie didn’t fit. Too small hard to take off. Returned internet purchase at Encinitas for refund. Found another bootie that was the right size/same price. The people there were awesome w return/ repurchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kayli
Site Experience FeedbackMay 22, 2026
I think the website had a very good variety of options and I have only heard good things about them!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Torrie
Post-Delivery FeedbackMay 20, 2026
I would love to be able to purchase the original design t shirt for toddler boys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nikki
Site Experience FeedbackMay 19, 2026
Looking for a pair of Vans sold out even on the Vans website. Excited Hansen had them in stock. We love to visit the Encinitas store when in town. Live out of state. Always had a good experience in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dylan
Site Experience FeedbackMay 18, 2026
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Torrie
Post-Delivery FeedbackMay 17, 2026
My father was the artist for the original logo. I purchased T shirts for our grown kids and grandkids. I was hoping to buy one for our grand nephew named after my father but not available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Polite shopper
Site Experience FeedbackMay 17, 2026
Easy to find what I was looking for. Not too clearly found how to send to recipient, so inadvertently it is coming to me. Also, seems a product costing $70 should have shipping charges included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
motled
Post-Delivery FeedbackMay 16, 2026
Hansen is a local shop that has always been clean, on trend and very cool. They have items that no one else has. I cherish this store, love purchasing from them and hope they continue to thrive for many generations to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Johnny
Post-Delivery FeedbackMay 15, 2026
The website made it challenging to find the exact product I wanted, but I found it because I knew the model and brand name and the search function worked. The was normal, not slow. I ordered two pairs of surf booties. The first was exactly what I ordered. Excellent. The second pair was the correct box, but wrong booties. I ordered round toe, size 7. The box read round toe size 7. The box contained split toe size 10. I called the shop. A human answered. Thank you for that. Nice lady on the phone. Very helpful. That was yesterday. I’m waiting to hear if they have the size and style I wanted.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 6
Charlie
Post-Delivery FeedbackMay 12, 2026
Hansen's had sizes that no other website could offer. A mens large was sold out every other place on line. I like the family nature of the Hansen business and appreciate the founder and sorry for his loss.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sesame
Site Experience FeedbackMay 12, 2026
Good except photos of product would not show individually enlarged on iPhone. When I zoomed in and out it went back to the list I was looking at. Since this is a first time purchase cannot give high rating since haven’t experienced total purchase, shipping, customer service.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Melissa
Site Experience FeedbackMay 10, 2026
Been going to Hansen's Surfboards since the 60's
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10