Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.3/10 overall rating and 620 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 87% |
 Neutral | 10% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 16% | 17% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,161
RT
Post-Delivery FeedbackOct 2, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jace
Site Experience FeedbackOct 2, 2026
Everything great. Just wish shipping was less or free
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bobby3x
Site Experience FeedbackOct 2, 2026
Cool
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Ziggy
Site Experience FeedbackOct 2, 2026
Great seevice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Leisha
Site Experience FeedbackOct 2, 2026
Easy, profession website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 2, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jc
Post-Delivery FeedbackOct 2, 2026
Smooth transaction, price wasn't bad. One of the few places that carry my favorite smoke.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad you found us online and had a smooth purchasing experience. We truly appreciate your business and look forward to serving you again! ~ Gotham Cigars
Will
Post-Delivery FeedbackOct 2, 2026
These Macanudos are now in my daily rotation. The taste is richer than I expected and the price was sweet.. NIcely wrapper from a fast shipper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you love your experience with us. We truly appreciate your support and thank you for choosing us. We look forward to serving you again! ~ Gotham Cigars
Al
Post-Delivery FeedbackOct 2, 2026
Gotham is as efficient as possible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you've found Gotham Cigars to be efficient and dependable. We work hard to make every order as smooth and convenient as possible, and we truly appreciate your recogniti...
Read full response »DOGBREATH
Site Experience FeedbackOct 1, 2026
WAS GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you had a good experience with us. We truly appreciate your business and support, and we look forward to serving you again! ~ Gotham Cigars
Luis G
Site Experience FeedbackOct 1, 2026
Very easy access, simple interface, easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you found our website easy to access, the interface simple to navigate, and the ordering process straightforward. We work hard to make shopping with us as convenient an...
Read full response »The Kirb
Site Experience FeedbackOct 1, 2026
Works for me, if it wasn't for a governor, who decided to tax out of state orders equaling more than the product I'm buying , I would do a lot more items. Arizonans do yourself a favor, vote against Hobbs and communism
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that shopping with Gotham Cigars works well for you, and we truly appreciate your business. We completely understand how frustrating and discouraging it can be when taxes add suc...
Read full response »5
Site Experience FeedbackOct 1, 2026
TBD
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to see that your experience may not have met your expectations. We'd appreciate it if you could share a little more about what went wrong or what we could have done better. Your feedbac...
Read full response »Ace
Site Experience FeedbackOct 1, 2026
Good
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you had a good experience with us. We truly appreciate your business and support, and we look forward to serving you again! ~ Gotham Cigars
G from Jersey
Post-Delivery FeedbackOct 1, 2026
Trying to make another order! You guys are amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you had such a great experience and are already looking to place another order. Your kind words and continued support mean a lot to our team. We truly appreciate you cho...
Read full response »MrMoJoRiSiN
Site Experience FeedbackOct 1, 2026
It was quick and easy
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that your experience was quick and easy. We strive to make the ordering process as simple and convenient as possible, and we truly appreciate your support. We look forward to ser...
Read full response »Kid
Post-Delivery FeedbackOct 1, 2026
All good except slow shipping. Please use ups. I switched to you from Thompson for a bit better price but they use ups and it is much more efficient
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Barb
Site Experience FeedbackOct 1, 2026
The Arizona Excise tax is horrible, I wish I could save on shipping to off-set that fee
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We completely understand how frustrating the Arizona excise tax can be, especially when it significantly increases the overall cost of your order. Applicable excise taxes are determined by state re...
Read full response »Bojay
Site Experience FeedbackOct 1, 2026
Easygoing no issue shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that your shopping experience was easy and hassle-free with no issues along the way. We strive to make ordering as simple and convenient as possible, and we truly appreciate your...
Read full response »Online Shopper
Site Experience FeedbackOct 1, 2026
Website is not well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that you found our website difficult to navigate and not as well organized as you expected. We understand how important a clear and easy-to-use website is when shopping online. ...
Read full response »Phil
Site Experience FeedbackOct 1, 2026
site is great, state tax is high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you're happy with our website and your overall shopping experience. We understand your concern regarding the high state tax; however, applicable taxes are determined by stat...
Read full response »Online Shopper
Site Experience FeedbackOct 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you had a good experience with us. We truly appreciate your business and support, and we look forward to serving you again! ~ Gotham Cigars
mssisu
Site Experience FeedbackSep 30, 2026
All went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that everything went smoothly with your experience. We truly appreciate your business and support, and we look forward to serving you again! ~ Gotham Cigars
Milton
Site Experience FeedbackSep 30, 2026
Very detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you found the information on our website detailed and helpful. We strive to provide clear and useful information to make shopping and choosing the right products as easy as ...
Read full response »rubend
Site Experience FeedbackSep 30, 2026
a lot of great selection of products didnt know what to choose! next time i will be swithcing it up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you enjoyed our wide selection of products and found many options to choose from. It's great to know you're already looking forward to switching things up and trying som...
Read full response »Burt
Site Experience FeedbackSep 30, 2026
Overall good experience with the exception of my favorite flavor being out of stock (white grape white owl). But always easy to purchase and receive product when I buy from Gotham.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you've consistently found ordering and receiving your products from us easy and convenient. We understand how disappointing it can be when your favorite White Owl is out of ...
Read full response »Charlie
Post-Delivery FeedbackSep 30, 2026
Ordering is easy. Great selection of cigars at reasonable price. Delivery is usually on schedule. Only small item I don’t like is the “insurance “ they try to include in the order. I always deselect it. Should be other way around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Good but it costs
Site Experience FeedbackSep 30, 2026
I love the product but it is a little pricey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you love the product, and we understand your concern regarding the price. We strive to keep our prices as low as possible, but a recent manufacturer price increase has force...
Read full response »Sandymom
Post-Delivery FeedbackSep 30, 2026
I am really satisfied with my order my husband loves the products so much thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you're very satisfied with your order and that your husband is enjoying the products so much. It means a lot to know that your purchase was a great experience for both ...
Read full response »rlipeles
Post-Delivery FeedbackSep 30, 2026
Shipping charge was excessive making the purchase price higher then other sellers. I should have cancelled the order but was tired and disgusted so I left it.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that the shipping cost left you disappointed with the overall value of your order. Please be advised that our shipping rates are based on live rates from UPS and USPS, which var...
Read full response »Jon
Post-Delivery FeedbackSep 30, 2026
Ordering was simple payung was a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that placing your order was simple and that the payment process was quick and easy. We work hard to make the entire checkout experience as smooth and convenient as possible. We t...
Read full response »Devlrose1
Post-Delivery FeedbackSep 30, 2026
The the shopping convenience on line as I am disabled an so must easier for me. I tell everyone I know about your shop if they smoke.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're so glad to hear that the convenience of shopping online makes ordering from us easier and provides a smooth, accessible experience. It means a great deal to us that you recommend us to others...
Read full response »Ranckie
Site Experience FeedbackSep 30, 2026
Gotham cigars is a great place to buy cigars, with a great selection, great prices, and easy checkout. Who could ask for more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're delighted to hear that you're enjoying our wide selection, great prices, and easy checkout process. Providing a convenient shopping experience and excellent value is very important to us. We ...
Read full response »Cigar man
Site Experience FeedbackSep 29, 2026
Pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear that you had a pleasant experience shopping with us. We truly appreciate your business and support, and we look forward to providing you with another great experience on your nex...
Read full response »Freakinmatt
Site Experience FeedbackSep 29, 2026
Overall smooth experience. Excited for my cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King B. TV
Site Experience FeedbackSep 29, 2026
Awesome experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick
Site Experience FeedbackSep 29, 2026
Mostly Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 29, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackSep 29, 2026
Contacted agent Camille who was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Mona Lisa
Site Experience FeedbackSep 29, 2026
I had good experience ordering was smoothb& easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tc
Site Experience FeedbackSep 29, 2026
Great service
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tony
Site Experience FeedbackSep 29, 2026
It was a great experience however the shipping cost is too high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackSep 29, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Joey bag of donuts
Site Experience FeedbackSep 29, 2026
subscribe and save option not clearly stated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donner
Site Experience FeedbackSep 28, 2026
You take Venmo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FoyBoy
Site Experience FeedbackSep 28, 2026
everything went fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Big Al
Post-Delivery FeedbackSep 28, 2026
This was my first order and it was flawless. I definitely will order again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 28, 2026
Great job
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Timberview
Site Experience FeedbackSep 28, 2026
Easy to order and orders show up in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10