Gift Express Reviews - 1,981 Post-Delivery Reviews - 8.6/10
Gift Express Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 80% |
 Neutral | 8% | 7% |
 Negative | 14% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Gift Express
Showing 1 - 50 of 8,280
Charlie
Post-Delivery FeedbackJun 19, 2026
Second time ordering from gift Express and both times I have been thoroughly satisfied. Products are priced great and although some products I was looking for were currently sold out, I will continue to buy my cologne from only gift Express!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Matias
Post-Delivery FeedbackJun 19, 2026
When did the delivery was done?The curry left the delivery in the lobby.This building has 13 floors.Somebody opened the box and took one of the colognes out.This ain't the first time that I write to you they stole the Aramis Cologne.I found my box open in the lobby. Your career, you just left it there.The building indicates that you cannot leave packages there. You could see in your pictures when you delivery.Men, drop they off.There was another man looking at the box.You have the photos of the delivery.Check it out and see where he left it on the floor that's not right.I spent over close to a hundred dollars in colognes.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Anthony Guzmán
Site Experience FeedbackJun 19, 2026
Bueno me parece muy buena experiencia
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
N/a
Site Experience FeedbackJun 19, 2026
Always excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morris
Site Experience FeedbackJun 19, 2026
Everything was ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MFLORES269200
Site Experience FeedbackJun 19, 2026
So far I am satisfied with my purchase from this company. I look forward to receiving these items relatively soon. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denny
Post-Delivery FeedbackJun 19, 2026
I’m Leary of online purchases, but this one went perfectly! The right products arrived in a timely fashion, and in perfect condition. I’ll order again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Issa
Post-Delivery FeedbackJun 19, 2026
Expected time delivery, good product and good service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
sandy
Site Experience FeedbackJun 19, 2026
Looking forward to the perfume
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Dee
Post-Delivery FeedbackJun 19, 2026
I purchased an item and I had to call customer service to find out when shall I expect my order. They were very helpful. Product was top quality.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KarFitz
Post-Delivery FeedbackJun 19, 2026
I love this fragrance. Used it when I was much younger, but it still smells the same wonderful aroma. Excellent price and shipping was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ANDREW
Post-Delivery FeedbackJun 18, 2026
Packaging was atrocious. I purchased five bottles. The boxes appeared to be merely tossed into the a large box for shipping. the pakaging was not properly secured. All the colognes boxes were severely banged up.There is an audible noise from all the five boxes, as the the inner staggered contruction all all bent because of the intense movement of the poorly packaged and secured box used pack the order. terrible that a company as such will just ship out a large purchase in this manner. the bottles in their respective boxes make anausible sound and move freely. They may all be damaged. Probably my worst purchase from Giftexpress.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
CathyK
Post-Delivery FeedbackJun 18, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mama pam
Site Experience FeedbackJun 18, 2026
Smooth selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
For my grandmother
Post-Delivery FeedbackJun 18, 2026
Website said that they sell testers in the white box in order to sell their perfume for a lesser price. I bought two perfumes knowing this and yet when they arrived at my door they were in the full normal packaging but still for the lesser price. We were very pleased as it is a scent that is becoming hard to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Yogi
Site Experience FeedbackJun 18, 2026
Good prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
betty
Site Experience FeedbackJun 18, 2026
Todo fue facil y muy buenos precios
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DO NOT PUBLISH, NAME OR EMAIL
Post-Delivery FeedbackJun 18, 2026
I would not recommend you. A day after my purchase I got an email saying my order was on hold and a number to call. I got a person whom I couldn’t understand a word he was saying. Finally i managed to understand that the hold was because of a mismatch between my billing and shipping addresses. I mean, you have “gift” in your company’s name! You should understand the concept of an address mismatch when sending a gift. You shouldn’t be bothering the client having to call and wasting their time trying to understand a your customer “service” person. Even worse, he kept repeating stuff like a robot. No, thank you. I won’t be purchasing from you again.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 3
M
Site Experience FeedbackJun 18, 2026
Easy checkout, good variety with reasonable prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 18, 2026
Quisiera que los delivery gratuitos den opciones que no sea solo USPS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeBe
Site Experience FeedbackJun 18, 2026
The website worked fine!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marucha
Post-Delivery FeedbackJun 18, 2026
I’ve been a customer for two years now and I’m always satisfied with my products and also a good customer service
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
StClaireUSA
Site Experience FeedbackJun 18, 2026
I had trouble checking out in applying the 5% coupon that you sent me by eMail after I opened the account, I called the regular number 2 times nobody picked up so I called the 800 & someone very helpful & knowledgeable directed me step by step & I checked out very quickly thanks to him 😅
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JTS
Post-Delivery FeedbackJun 18, 2026
Contacting customer service and receiving an answer is truly a challenge. Days go by with no answer or reply. Not impressed at all with their service, when needed
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 3
Love
Site Experience FeedbackJun 18, 2026
Very straight forward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJun 17, 2026
I love gift express excellent customer service, super fast shipping, great prices and quality is amazing! My go to for fragrances
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhino970
Site Experience FeedbackJun 17, 2026
awesome selections great prices, will buy more from them
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 17, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vik
Site Experience FeedbackJun 17, 2026
Just simple man got some fresh fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CHIVITOTE
Site Experience FeedbackJun 17, 2026
Giftexpress always great prices and selections there amazing and I had no problems with them I'm definitely will continue to do business with them they rock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry D
Site Experience FeedbackJun 17, 2026
First time to get into the website and did a little bit of browsing. The website is easy to navigate and the data and information are clear. I truly like browsing into it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackJun 17, 2026
Mo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jdub
Site Experience FeedbackJun 17, 2026
It was a pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marty
Post-Delivery FeedbackJun 17, 2026
very satisfied with the product. & delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
Very good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
First time purchasing from here hope all goes good 👍
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Iamsuzanne
Site Experience FeedbackJun 17, 2026
Looking for giftable size of Estee Lauder sensuous for my oral surgeon's receptionist. She admired the scent when I was talking with her, and she was so kind and helpful that I was looking for a gift for her. I had never ordered from GIFT EXPRESS, but I am very impressed with the availability of products and the set up of the web page. I feel what I have ordered will be very appropriate for the young lady at the oral surgeon's office. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nino
Post-Delivery FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Fassu
Site Experience FeedbackJun 16, 2026
I was looking for the dolce and Gabbana perfume and I just found it right away and it was affordable and I was very pleased with the results.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
always get what I order and in a reasonable time
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Taki
Site Experience FeedbackJun 16, 2026
Search bar is almost useless, no way to sort items based on availability, many items out of stock
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
Laffy
Post-Delivery FeedbackJun 16, 2026
Great price, great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Comiqueen
Post-Delivery FeedbackJun 16, 2026
I was looking for a great deal for the YSL Libre deal for my daughter as a gift and Gift Express deliver it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dru
Post-Delivery FeedbackJun 16, 2026
First time ordering and very good experience in every way! Already told a friend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
It was good. Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chopper
Site Experience FeedbackJun 16, 2026
Great place to shop. Checkout was tricky
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
Bad experience
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Dj
Site Experience FeedbackJun 16, 2026
Means nothing if I don’t receive my product in a timely fashion and enjoy it
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BIGSEXY
Site Experience FeedbackJun 16, 2026
Quick and easy had everything I wanted for good price 😊
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9