Gift Express Customer Reviews
Gift Express holds a 8.6/10 overall rating and 1,955 verified post-delivery reviews on Bizrate.
Gift Express Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 78% |
 Neutral | 8% | 8% |
 Negative | 14% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
5.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 14% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Gift Express
Showing 1 - 50 of 8,223
bq94102
Site Experience FeedbackAug 13, 2026
The site has special purchases, and overstock merchandise from the different houses. The deals change daily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 13, 2026
My overall experience was phenomenal was looking for this fragrance my wife loves her birthday is next week looking forward to putting a smile on her face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonbarco
Site Experience FeedbackAug 13, 2026
Excelent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracias
Site Experience FeedbackAug 13, 2026
Esta compro fue muy fácil y ame los productos que compre
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
Appreciated the efficient process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lunatic
Site Experience FeedbackAug 13, 2026
I love the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackAug 13, 2026
Very easy to find what I was looking for. Sad that some items were sold out. But overall very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manbar
Site Experience FeedbackAug 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John W
Site Experience FeedbackAug 13, 2026
Quick and easy. Great price 1/4 of Amazon's price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GL
Site Experience FeedbackAug 13, 2026
I found the product I was looking for at an excellent price!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tyty
Site Experience FeedbackAug 13, 2026
it was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yunior
Post-Delivery FeedbackAug 13, 2026
Very good experience and great fragrances
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shari
Site Experience FeedbackAug 13, 2026
I will know more when we get our perfumes and how the sent is.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
D.L.
Site Experience FeedbackAug 13, 2026
easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Terrie T
Site Experience FeedbackAug 13, 2026
Very User friendly. Searched the brand I needed, ordered. Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayDee
Post-Delivery FeedbackAug 13, 2026
My first order with Gift Express was perfect. The most recent order was accurate and on time. The issue was the bottle of perfume was nearly half full. I have reached out to customer service, but have not heard back.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackAug 13, 2026
I have a problem with this order. Item GXP-12239
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Joan R
Post-Delivery FeedbackAug 13, 2026
Great selection, prices, and prompt delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Great ordering experience however I received my fragrance and the color is quite off from the lovely pink it is meant to be.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tractor
Post-Delivery FeedbackAug 12, 2026
Good product good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
I placed my order, paid everything and even paid the insurer for my package...! My package never reached my hands, I don't know if it was stolen or lost, but I put the claim everywhere since my package is insured for a solution, but neither UPS nor Gift Express gave me a solution and I don't want to lose my money, it's more than $300 and obviously a bad experience for my first purchase.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Judybeth
Post-Delivery FeedbackAug 12, 2026
i have been wearing Romance for years and i always got it at macys and they closed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rican52
Post-Delivery FeedbackAug 12, 2026
Listen, I recently discovered gift express. I have been a loyal eBay consumer for years and recently I started exploring the online live auctions and I found the giftexpress live auctions . The online host names Sebastian or SEB IS AMAZING. His energy is captivating and the way he interacts with the customers just makes you feel appreciated. He is the reason why I have ordered over 30 fragrances from the gift express live auctions and the reason why I visited the actual gift express website and placed an order. Seb is the reason why I will continue to order. He gained a customer for life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dundee
Post-Delivery FeedbackAug 12, 2026
Shopping at home it’s so easy and it arriving on time and is exactly what I wanted so pleased with this company.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Bopete
Post-Delivery FeedbackAug 12, 2026
I love my purchase I will be ordering more soon and also my wife will be ordering. thank you guys iam very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Satisfied with purchase and price. Delivery a little slower than expected.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
Meggy
Post-Delivery FeedbackAug 12, 2026
Arrived fast, not damaged at all and amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Kennie
Post-Delivery FeedbackAug 11, 2026
They don’t have a lot of the Lattafa Perfume as they are release of become popular. When they do the prices are not competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nonte
Site Experience FeedbackAug 11, 2026
Great interaction, nice and simple.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raquel Romero
Site Experience FeedbackAug 11, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 11, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Para clientes como yo que compramos muy a menudo deben tener descuentos especiales y cupones de temp
Site Experience FeedbackAug 11, 2026
Para clientes como yo que compramos muy a menudo deben tener descuentos especiales y cupones de temporada para motivar la compra
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackAug 11, 2026
No coment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Chad
Site Experience FeedbackAug 11, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prince
Site Experience FeedbackAug 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anthony
Site Experience FeedbackAug 11, 2026
I love gift express they always have the best prices and the best section of colognes. Always my go to when I wanna gift or buy colognes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
yahweh
Post-Delivery FeedbackAug 11, 2026
It was easy to order and the price was cheaper than other online discount vendors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bill
Site Experience FeedbackAug 11, 2026
Why, I say gain WHY did I have to fill out TWO payments for the same card? Any other store accepts the first payment, you had me really wondering if I was HACKED.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
cameron
Post-Delivery FeedbackAug 11, 2026
great product, great service, excellent web site, easy to navigate. delivery is longer than i expected, but it was worth waiting for. thank you for a great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ICJ
Site Experience FeedbackAug 11, 2026
I appreciate the products available and the competitive pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redbaron
Post-Delivery FeedbackAug 11, 2026
I ordered the tester 3.3 oz and saved a lot of money! It was a full bottle hadn’t been used either! Took a week but the order said 5 to 7 days. I will purchase again!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 9
Ez
Site Experience FeedbackAug 11, 2026
Cool process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shelley
Site Experience FeedbackAug 11, 2026
Very user friendly
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
NO COMPLAINTS AT ALL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lena
Post-Delivery FeedbackAug 11, 2026
First of all .., it’s my favorite perfume that Shiseido discontinued. I appreciated the price, the delivery of product, and of course the product itself … plus my free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Kat
Site Experience FeedbackAug 11, 2026
Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10