GemSelect Reviews - 138 Reviews - 9.8/10
GemSelect Rating
Overall Satisfaction | 9.8 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.8 /10 |
9.8out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 75% | 77% |
Neutral | 22% | 23% |
Negative | 4% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for GemSelect
Showing 1 - 20 of 138
Son Gift
Site Experience Feedback
Jan 05, 2025
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steph
Site Experience Feedback
Dec 26, 2024
Excellent selection and easy to use, well done site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hard Case
Site Experience Feedback
Dec 22, 2024
It’s been a long time since I’ve made any purchases I’m satisfied with the quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
t
Site Experience Feedback
Dec 19, 2024
great experience
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Ballpark
Site Experience Feedback
Dec 17, 2024
I enjoy doing buisness with GemSelect. It is always a pleasure and you get what you ordered!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
D
Site Experience Feedback
Dec 14, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becky
Site Experience Feedback
Dec 13, 2024
Nice website I just don't know much about the quality until I receive the stone.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jhid
Post-Delivery Feedback
Dec 12, 2024
Everything was fine, the only thing that is a concern is the price of shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jay
Site Experience Feedback
Dec 11, 2024
The website was nice and I bought some gems
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Boadicea
Site Experience Feedback
Dec 09, 2024
It was a good experience overall but it feels a little risky buying gems off the internet sight unseen
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sterling
Site Experience Feedback
Nov 23, 2024
Good selection, trusted quality. What I have purchased has always been as discribed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ss
Site Experience Feedback
Dec 04, 2024
Excited to see
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Villian
Site Experience Feedback
Dec 03, 2024
It was easy to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Neo
Site Experience Feedback
Nov 15, 2024
It is a good experience, it is easy to view the item, and easy to check out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Neo
Post-Delivery Feedback
Nov 26, 2024
Overall good buying experience.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
I use GemSelect for all my gem collecting because of the great service and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrLHS
Site Experience Feedback
Nov 03, 2024
I've made several purchases through GemSelect in the past, although not within the last six months. Their gems are always beautiful and I have never had an issue with their prices or their stones. Even when I'm not buying, I love scrolling through their website, which is very user friendly. I especially appreciate being able to change the listing order to your own liking, such as most to least expensive, largest to smallest, etc. As with most online orders, however, I think the shipping charges are not commensurate with the actual weight of the items shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrLHS
Post-Delivery Feedback
Nov 20, 2024
The collection of pink spinels I ordered were exactly as pictured and described. In fact, every order I've placed with GemSelect has been completely beautiful. I also appreciate the newsletter with its informative text and lovely pictures.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Erick
Site Experience Feedback
Nov 11, 2024
Your checkout wouldn't take my edit card, and it wasn't easy to spot that you offer an established Paypal account. Plus your portal page is awful. You should have 3-4 1 click options: Shop by size, shop semi-precious, shop Gemstone, shop by other stones, shop by color. All buttons continue to show pics of stones (that's a good idea). Your portal page is way too cluttered and I bet you have a lot of people leave because its too difficult to read. Then once one the portal page option is chosen: then give the options size (with height), shape, cut. Your website in cabochon gems doesn't allow the height option. This is a problem for you because I may be returning my entire purchase.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Teggernuts
Site Experience Feedback
Nov 02, 2024
Wouldn’t except my visa gift card
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
NickBehnke
Site Experience Feedback
Oct 01, 2024
Love the ease of access. Easy to find what you are looking for, and fair pricing.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »