GemSelect Reviews - 138 Reviews - 9.8/10

Jan 8, 2025
GemSelect's mission is to redefine the world of online gem buying by offering the most extensive selection of precious and semi-precious gemstones, coupled with a user experience that is simple and secure, making their products accessible to everyone, everywhere.

GemSelect Rating

Rating
Overall Satisfaction9.8 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend8.6 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.8 /10
Overall Satisfaction:
 

9.8out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

75%77%

Neutral

22%23%

Negative

4%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for GemSelect

Showing 1 - 20 of 138

Son Gift

Site Experience Feedback

Jan 05, 2025

very good

Steph

Site Experience Feedback

Dec 26, 2024

Excellent selection and easy to use, well done site

Hard Case

Site Experience Feedback

Dec 22, 2024

It’s been a long time since I’ve made any purchases I’m satisfied with the quality.

t

Site Experience Feedback

Dec 19, 2024

great experience

Ballpark

Site Experience Feedback

Dec 17, 2024

I enjoy doing buisness with GemSelect. It is always a pleasure and you get what you ordered!

D

Site Experience Feedback

Dec 14, 2024

Awesome

Becky

Site Experience Feedback

Dec 13, 2024

Nice website I just don't know much about the quality until I receive the stone.

Jhid

Post-Delivery Feedback

Dec 12, 2024

Everything was fine, the only thing that is a concern is the price of shipping

Jay

Site Experience Feedback

Dec 11, 2024

The website was nice and I bought some gems

Boadicea

Site Experience Feedback

Dec 09, 2024

It was a good experience overall but it feels a little risky buying gems off the internet sight unseen

Sterling

Site Experience Feedback

Nov 23, 2024

Good selection, trusted quality. What I have purchased has always been as discribed.

Ss

Site Experience Feedback

Dec 04, 2024

Excited to see

Online Shopper

Site Experience Feedback

Nov 17, 2024

Good

Villian

Site Experience Feedback

Dec 03, 2024

It was easy to find what I wanted

Neo

Site Experience Feedback

Nov 15, 2024

It is a good experience, it is easy to view the item, and easy to check out.


Post-Delivery Feedback

Nov 26, 2024

Overall good buying experience.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I use GemSelect for all my gem collecting because of the great service and fast shipping.

DrLHS

Site Experience Feedback

Nov 03, 2024

I've made several purchases through GemSelect in the past, although not within the last six months. Their gems are always beautiful and I have never had an issue with their prices or their stones. Even when I'm not buying, I love scrolling through their website, which is very user friendly. I especially appreciate being able to change the listing order to your own liking, such as most to least expensive, largest to smallest, etc. As with most online orders, however, I think the shipping charges are not commensurate with the actual weight of the items shipped.


Post-Delivery Feedback

Nov 20, 2024

The collection of pink spinels I ordered were exactly as pictured and described. In fact, every order I've placed with GemSelect has been completely beautiful. I also appreciate the newsletter with its informative text and lovely pictures.

Erick

Site Experience Feedback

Nov 11, 2024

Your checkout wouldn't take my edit card, and it wasn't easy to spot that you offer an established Paypal account. Plus your portal page is awful. You should have 3-4 1 click options: Shop by size, shop semi-precious, shop Gemstone, shop by other stones, shop by color. All buttons continue to show pics of stones (that's a good idea). Your portal page is way too cluttered and I bet you have a lot of people leave because its too difficult to read. Then once one the portal page option is chosen: then give the options size (with height), shape, cut. Your website in cabochon gems doesn't allow the height option. This is a problem for you because I may be returning my entire purchase.

Teggernuts

Site Experience Feedback

Nov 02, 2024

Wouldn’t except my visa gift card

NickBehnke

Site Experience Feedback

Oct 01, 2024

Love the ease of access. Easy to find what you are looking for, and fair pricing.