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Garden Winds Reviews - 345 Reviews - 9.9/10

Jan 8, 2025
Garden Winds is an online retailers that has expertise in replacement canopies and cushions for gazebos, pergolas, umbrellas, swings, and patio sets.

Garden Winds Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.8 /10
Product Selection9.2 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.7 /10
Product Met Expectations9.9 /10
On-Time Delivery10.0 /10
Satisfaction with Customer Support10.0 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%75%

Neutral

18%25%

Negative

3%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

7.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

10.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

10.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

10.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Garden Winds

Showing 1 - 20 of 345

Online Shopper

Site Experience Feedback

Jan 01, 2025

Just didn’t like that it was in USD on a Canadian website. Annoying.

Larry

Site Experience Feedback

Nov 28, 2024

Easy to order also easy to order wrong so be thorough when ordering


Post-Delivery Feedback

Dec 21, 2024

I had purchased this item before so it was easy for me but the first time I bought this item I had to look through all the items and choose the proper canopy and I managed that but there is the option to send in a picture should I have needed the help

Goat

Post-Delivery Feedback

Dec 12, 2024

Garden Wind's provides an invaluable service in providing replacement canopies for very old Gazebo's that are a direct fit, using high quality materials. Ordering online is extremely simple and convenient and shipping was fast with tracking along the way. I would highly recommend Garden Wind's for anyone in need of a replacement canopy!

Charlie

Post-Delivery Feedback

Dec 02, 2024

The cover I ordered fit perfectly and the quality was better than I expected. I would recommend ordering from Garden Winds

Chilly Willie

Site Experience Feedback

Dec 01, 2024

Easy to use website shopping. Happy with inclusive shipping costs

Canadian Deb

Site Experience Feedback

Dec 01, 2024

I have waited since Friday for an email to be sent to me and it never arrived

rb

Site Experience Feedback

Nov 14, 2024

website ok = product quality not great. Canopy only last 2-3 years.

suds

Post-Delivery Feedback

Nov 13, 2024

the canopy was quite alot darker than the original....looks good but i realy wont know until next spring when i put it on

Online Shopper

Site Experience Feedback

Nov 08, 2024

Awaiting the order once available

MrJax

Site Experience Feedback

Oct 28, 2024

Easy to navigate. No issues


Post-Delivery Feedback

Nov 07, 2024

Fast delivery

Vancouver Islander

Site Experience Feedback

Sep 24, 2024

Had purchased here before and found the item that I needed again very quickly. Maybe add a re-order tool to completed orders

Sh

Post-Delivery Feedback

Oct 20, 2024

Fast shipping..great product .well made

Online Shopper

Site Experience Feedback

Oct 08, 2024

All good. Hopefully faster available than last time purchased back ordered for 7 months.


Post-Delivery Feedback

Oct 18, 2024

I’ve been purchasing from GW for about 15 years and that says it all.

Murray

Site Experience Feedback

Oct 10, 2024

I had great help through text in finding what I needed.

Garden winds

Site Experience Feedback

Sep 18, 2024

No ideas

Online Shopper

Site Experience Feedback

Sep 30, 2024

Sucks, am trapped in stupid survey Am thinking of just walking away from any purchases!

Mel

Site Experience Feedback

Sep 29, 2024

Discounted price advertised in email not available on Canadian website - disappointing. Would not accept my Visa credit card (said it couldn’t be verified) even though it is valid. Had to use a different credit card. Happy with the canopy though.

Stan from Toronto

Post-Delivery Feedback

Sep 19, 2024

Was not sure if the product would fit my needs. After a brief discussion, I was directed to the correct product and was helped with the ordering process. All very friendly, knowledgeable, and helpful.

StevenB

Site Experience Feedback

Aug 28, 2024

Good: The website is detailed, and the checkout process is fast. Bad: No discount codes for first-time purchasers.


Post-Delivery Feedback

Sep 16, 2024

Ordering the product, I knew it was in two pieces, but what I received was not what I expected. I assumed there was a way to attach both pieces together to make a full canvas, yet this is made with a split in the middle. It does not work perfectly for my needs, as part of our outdoor furniture is now not protected from the elements. If there were a simple way to attach the two parts, reducing the gap from a foot to an inch, that would have still worked. Other than that, everything else went well. No complaints with speed of ship[png and packaging.

Online Shopper

Site Experience Feedback

Sep 10, 2024

the telephone interaction was fine, just hoping that it will be the right canopy and if not how down send it back?