EZVacuum Customer Reviews

EZVacuum holds a 8.7/10 overall rating and 1,342 verified post-delivery reviews on Bizrate.

Most Current Certification:

Aug 1, 2026

EZ Vacuum is an online retailer of vacuum cleaners, supplies, allergy relief products, and air cleaners. EZVacuum, headed by Vacuum Cleaner professionals who have more than fifteen years of experience in the vacuum cleaning industry, keeps a fundamental business philosophy that is based on an approach to customer service as well as product selection driven by customers.

EZVacuum Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2016 Winner Circle of Excellence

1 years

Trust & Authority

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Post-Delivery Feedback - 1,342 Reviews

Overall Satisfaction:

8.7out of 10

Would Shop Here Again:

8.7out of 10

Likelihood To Recommend:

8.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	79%	75%
Neutral	7%	8%
Negative	14%	17%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9 out of 10

Order Tracking

Satisfaction with the ability to track the order

9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

4 out of 10

Site Experience Feedback - 649 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	81%	84%
Neutral	14%	14%
Negative	6%	2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

Recent Reviews for EZVacuum

Showing 51 - 100 of 1,991

Online Shopper
Post-Delivery Feedback
Jul 21, 2026
The product shipped isn't the product I ordered. I requested a return a week ago and haven't heard back.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Virg
Post-Delivery Feedback
Jul 21, 2026
Wrong part was sent
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Kats
Post-Delivery Feedback
Jul 21, 2026
Very in formative website. Easy to find needed parts. Reasonable pricing. Shipping a bit slow.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Jorge
Post-Delivery Feedback
Jul 20, 2026
I had an issue with one of the pieces on a vacuum kit,it was missing. But it was resolved really quick. Will buy from you again. Thank you very much!!
Overall Rating: N/A
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Joe N.
Post-Delivery Feedback
Jul 20, 2026
Have made 2 purchases. Have great experience and will use in thr future, if needed and have already recommended to others. Quick and accurate orders received quickly.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 20, 2026
The product I received is not the product pictured
Overall Rating: 2
Would Shop Here Again: 2
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 5
Full ratings for this review »
Motoman
Post-Delivery Feedback
Jul 20, 2026
Website says genuine dyson filter on the round post motor filter. This is a knockoff. No wrapping to see the brand. Not painted with the white arrow. Pleats are not same quantity. No dysaon p/n on part. Didn't fit tight. I don't know if this is a quality aftermarket or the 3 dollar chinese special from Amazon. Don't advertise genuine parts if that's not what you send. Some customers have oriental parts to compare to and can spot fakes.
Overall Rating: 5
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 20, 2026
I ordered a specific item and when I finally received it about two weeks later it was obviously not what I ordered. I emailed that I wanted to send the items back and showed a picture of the item I ordered, I'm assuming the item I ordered is in inventory, and a pic of what I received. The items sent are not compatible as a substitute.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
D.Duck
Post-Delivery Feedback
Jul 19, 2026
Needed a new dust canister for a Dyson cordless stick vac. Searches on-line and EZ Vac was at the top of the search…part needed was in stock.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Unhappy camper
Post-Delivery Feedback
Jul 19, 2026
Part shipped was not the part I ordered. Emailed and person said to send photos and they would make it right. Still waiting. Without vacuum for a month still waiting!!
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 3
Customer Support: 6
Full ratings for this review »
Pwp31
Site Experience Feedback
Jul 19, 2026
I found what I needed really fast and easy.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 18, 2026
Easy to use site
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
TerryK
Post-Delivery Feedback
Jul 18, 2026
I placed an order for a 35ft dual voltage direct connect vacuum hose and a hose sock. UPS made the initial delivery but only delivered the hose sock. I emailed EZVacuum support about the incomplete delivery and initiated an investigation by UPS to locate the missing package. After their internal investigation, EZVacuum admitted that they had failed to send the hose and promised to send it out that day. Two days later, I requested an update after not receiving any shipping info. The next day, after receiving no response from EZVacuum support, I filed a dispute with Paypal. I shared with them the email conversation from EZVacuum support and requested that either the item be shipped or a refund issued. The same day, soon after Paypal delivered the information about this case, I received a response from EZVacuum support that the hose had been shipped and provided a Fedex tracking number indicating the hose would be delivered the next day (Saturday), exactly two weeks after placing the order. EZVacuum is located in Virginia and the hose was shipped from a store in NY. I don't know what happened and how common this may be, but I don't feel EZVacuum was upfront with me. The initial conversation was ok, but the lack of follow through was not. I wonder how this would have turned out without Paypal going to bat for me. The product I received is fine, but what I had to go through to get it is not. For that reason, I cannot recommend EZVacuum.
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 5
Full ratings for this review »
MAC
Post-Delivery Feedback
Jul 18, 2026
after a lot of web searching, EZvacuum was the answer to what I needed, found the vacuum bags I needed at a good price and they arrived on time
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Lee
Post-Delivery Feedback
Jul 18, 2026
Received as promised. Have yet to install parts. Hoping they fit.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Sabrina
Post-Delivery Feedback
Jul 17, 2026
I ordered a replacement hard floor vacuum head attachment for my Kirby Sentria 2. The photos in the product listing matched my Kirby, but the attachment that arrived was black instead of matching gray. I would have shopped elsewhere to make sure it matched if I had known. I've never seen black Kirby attachments so I'm wondering if it's a knockoff instead of genuine as advertised. It fits, at least. It also took two weeks from order to delivery, so if you're in a hurry, this isn't the place to shop. I've gotten bags and other repair supplies here before but it was a while ago. I don't think I'll come back after this.
Overall Rating: 4
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 4
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
Product does not match original, perhaps up-graded but no info regarding adapting to use. Phone call unable to reach real person, nor able to leave message. No response to "preferred" email inquiry. Very disappointing.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Mary
Post-Delivery Feedback
Jul 17, 2026
Exactly what I needed!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2026
I simply wanted to repair an older vacuum rather than buy a whole new unit.
Overall Rating: 10
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
A-Art
Post-Delivery Feedback
Jul 17, 2026
Second time purchase from this vendor, will return again as needed for future purchase(s).
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2026
I used it for the first time today so it's too early to comment.
Overall Rating: 7
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2026
Your product was NEVER delivered to me? Joan Graff 4475 Laguna Place apt. 116 Boulder, Colorado 80303 303-444-2385
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Peter Peter The Vacuum Man
Post-Delivery Feedback
Jul 16, 2026
I love EZvacuum
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2026
I ordered the part online, using information from my vacuum. Product looked correct when it got here, it was the wrong size. So I have to return it.
Overall Rating: 6
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »
Cnote
Site Experience Feedback
Jul 16, 2026
Supper easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Roger
Post-Delivery Feedback
Jul 15, 2026
One of the attachments does not fit onto the hose. Opening too small to slide onto the hose.
Overall Rating: 7
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 6
Customer Support: N/A
Full ratings for this review »
Belts
Post-Delivery Feedback
Jul 15, 2026
I needed a vacuum cleaner belts for an old royal metal upright and EZVacuum had it at a reasonable price.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
There were sure a lot of questions. All I bought were a few vacuum cleaner bags. Not an aircraft carrier. Please concider few questions and I will give you betters marks.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2026
I did not have a number on my vac and so could not order correctly for the model number.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Hankster
Post-Delivery Feedback
Jul 14, 2026
The product "Rotary Electrical Connector" for Progressive Canister Vacuum by Sears Kenmore... is a discontinued item. The products EZvacuum has to offer were exceptional. The part I purchased was installed in minutes and worked like new. Thank-you, B.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
royalparrot
Post-Delivery Feedback
Jul 14, 2026
tried to purchase items from manufacturer website but would not be available for at least 6 months plus was twice as expensive.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Gdm
Post-Delivery Feedback
Jul 13, 2026
Have not received my order!!!
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Bill
Post-Delivery Feedback
Jul 13, 2026
Wrong part sent
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 13, 2026
Make sure you know your make and model number.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
RayNJ1965
Post-Delivery Feedback
Jul 13, 2026
It was pretty easy to find and order the item. I ordered the same item from EZVacuum 5 yers ago.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 13, 2026
Ordered but have not heard anything
Overall Rating: 7
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 2
Customer Support: 4
Full ratings for this review »
Mold Patrol
Post-Delivery Feedback
Jul 13, 2026
Use dust brushes for work. Great product
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kiki
Site Experience Feedback
Jul 13, 2026
Appreciate availability and cost. Thank you
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 12, 2026
xxxxx
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 12, 2026
The part was exactly what I needed. It came quickly and installed with very little effort and works flawlessly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Craig
Site Experience Feedback
Jul 11, 2026
Very good.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 11, 2026
Product looks nothing like depicted. Does not work on my vacuum.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 3
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 11, 2026
fennelcharlie54@gmail.com 2315940338
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Theater gal
Post-Delivery Feedback
Jul 9, 2026
Filter works great! Easy install!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 9, 2026
I did not receive what I ordered. Received an inferior product
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Scott
Post-Delivery Feedback
Jul 9, 2026
Wrong product sent and continue to try and return vacuum bags that do not fit the vacuum I describe b y name and model number
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 2
Full ratings for this review »
Betty Leigh
Site Experience Feedback
Jul 9, 2026
It was great, no complaints
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Unhappy Costumer
Post-Delivery Feedback
Jul 9, 2026
Terrible experience. I requested to return an item (that did not fit my vacuum and also arrived incomplete) and more than a week since contacting them, I have not yet received response. This company is not trustworthy.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: N/A
Full ratings for this review »
Jackson
Post-Delivery Feedback
Jul 9, 2026
Website was easy to to navigate and find parts for our vacuum. Order arrived in about seven days. Parts were exact fit and easy to install.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Not Right
Post-Delivery Feedback
Jul 8, 2026
Wrong items sent.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »