ExOfficio Reviews - 3,069 Review - 9.4/10
ExOfficio Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 79% |
Neutral | 17% | 16% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.0 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Recent Reviews for ExOfficio
Showing 1 - 20 of 3,069
Adam likes it
Site Experience Feedback
Jan 05, 2025
Website was easy to navigate, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CL
Site Experience Feedback
Jan 05, 2025
The website worked really well. I was very pleased and glad that there was a discount on shipping and on the product I’ve been a faithful customer of this brand for many years.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Himalayan Hiker
Site Experience Feedback
Jan 05, 2025
Very good checkout workflow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
JHC860
Site Experience Feedback
Jan 04, 2025
Good experience but prices too high
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
NotaKaren
Site Experience Feedback
Jan 04, 2025
It did not seem that all of the style types had options shown. And I was disappointed in the the color options, if a print is going to be offered can a basic solid color be offered too?
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Bob
Site Experience Feedback
Jan 03, 2025
It didn't give the sizes for men's underware. Otherwise okay experience.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Rich
Site Experience Feedback
Jan 03, 2025
Illustrations made my selection easy to find. Completing the order was quick, which helped since I am at the office. The only negative is that I hoped for a small discount for buying three of the same item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ima
Site Experience Feedback
Dec 26, 2024
Site was easy to navigate and order from. Worst part was locating the full cut briefs ! They are available nowhere!! Been looking for months.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ima
Post-Delivery Feedback
Jan 03, 2025
The ordering process was clear and easy. However I was forced to compromise on size and color of the item since my size, medium, wasn't available in ANY color! It has been out of stock for a LONG time, and I have been checking regularly at all your dealers. When will you have more stock???
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cal
Site Experience Feedback
Jan 03, 2025
very smooth and easy check out just had to make sure sizing was correct usually wear a large in other brands
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bingo
Site Experience Feedback
Jan 02, 2025
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cal
Site Experience Feedback
Jan 02, 2025
It was overall easy, but it would be nice to be able to search by style and size to see what colors are available rather than be told. It’s just out of stock.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Jan 01, 2025
I love the product. I’ve purchased them before. There seems to be a lot of men’s underwear with similar looks. Hard to distinguish the differences.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Gene
Site Experience Feedback
Jan 01, 2025
The website was seamless and very clear. My wife and I both are very happy with ExOfficio.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zack
Site Experience Feedback
Jan 01, 2025
Great quality, exactly what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rock
Site Experience Feedback
Jan 01, 2025
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2025
Great product
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jess
Site Experience Feedback
Dec 31, 2024
I was interested in the full brief in a M, any color, but all were sold out. That was the only negative component of my shopping experience. I'm a repeat customer -- love the product -- but am looking for underwear that actually cover the entire rear. I ordered a hipster panty for this purpose.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Some guy
Site Experience Feedback
Dec 31, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Rom
Site Experience Feedback
Dec 02, 2024
It was a good experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rom
Post-Delivery Feedback
Dec 31, 2024
I would recommend Ex Officio for the very high quality o the undergarments.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
All about comfort
Site Experience Feedback
Dec 31, 2024
Website simple to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »