ExOfficio Reviews - 3,069 Review - 9.4/10

Jan 8, 2025
ExOfficio offers a wide selection of high quality travel apparel and accessories.

ExOfficio Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection8.7 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%79%

Neutral

17%16%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

9.8 out of 10

Recent Reviews for ExOfficio

Showing 1 - 20 of 3,069

Adam likes it

Site Experience Feedback

Jan 05, 2025

Website was easy to navigate, thank you!

CL

Site Experience Feedback

Jan 05, 2025

The website worked really well. I was very pleased and glad that there was a discount on shipping and on the product I’ve been a faithful customer of this brand for many years.

Himalayan Hiker

Site Experience Feedback

Jan 05, 2025

Very good checkout workflow.

JHC860

Site Experience Feedback

Jan 04, 2025

Good experience but prices too high

NotaKaren

Site Experience Feedback

Jan 04, 2025

It did not seem that all of the style types had options shown. And I was disappointed in the the color options, if a print is going to be offered can a basic solid color be offered too?

Bob

Site Experience Feedback

Jan 03, 2025

It didn't give the sizes for men's underware. Otherwise okay experience.

Rich

Site Experience Feedback

Jan 03, 2025

Illustrations made my selection easy to find. Completing the order was quick, which helped since I am at the office. The only negative is that I hoped for a small discount for buying three of the same item.

Ima

Site Experience Feedback

Dec 26, 2024

Site was easy to navigate and order from. Worst part was locating the full cut briefs ! They are available nowhere!! Been looking for months.


Post-Delivery Feedback

Jan 03, 2025

The ordering process was clear and easy. However I was forced to compromise on size and color of the item since my size, medium, wasn't available in ANY color! It has been out of stock for a LONG time, and I have been checking regularly at all your dealers. When will you have more stock???

Cal

Site Experience Feedback

Jan 03, 2025

very smooth and easy check out just had to make sure sizing was correct usually wear a large in other brands

Bingo

Site Experience Feedback

Jan 02, 2025

Easy to navigate

Cal

Site Experience Feedback

Jan 02, 2025

It was overall easy, but it would be nice to be able to search by style and size to see what colors are available rather than be told. It’s just out of stock.

JJ

Site Experience Feedback

Jan 01, 2025

I love the product. I’ve purchased them before. There seems to be a lot of men’s underwear with similar looks. Hard to distinguish the differences.

Gene

Site Experience Feedback

Jan 01, 2025

The website was seamless and very clear. My wife and I both are very happy with ExOfficio.

Zack

Site Experience Feedback

Jan 01, 2025

Great quality, exactly what I was looking for

Rock

Site Experience Feedback

Jan 01, 2025

Good

Online Shopper

Site Experience Feedback

Jan 01, 2025

Great product

Jess

Site Experience Feedback

Dec 31, 2024

I was interested in the full brief in a M, any color, but all were sold out. That was the only negative component of my shopping experience. I'm a repeat customer -- love the product -- but am looking for underwear that actually cover the entire rear. I ordered a hipster panty for this purpose.

Some guy

Site Experience Feedback

Dec 31, 2024

It was good

Rom

Site Experience Feedback

Dec 02, 2024

It was a good experience.


Post-Delivery Feedback

Dec 31, 2024

I would recommend Ex Officio for the very high quality o the undergarments.

All about comfort

Site Experience Feedback

Dec 31, 2024

Website simple to maneuver