etrailer Reviews - 2,961 Post-Delivery Reviews - 9.3/10

Most Current Certification:

Jun 11, 2026

We've been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles, so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.

etrailer Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

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2025 Winner Circle of Excellence

15 years

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Post-Delivery Feedback - 2,961 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.5out of 10

Overall Rating	Past 3 Months	Past Month
Positive	87%	89%
Neutral	7%	7%
Negative	5%	4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Site Experience Feedback - 12,519 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.5out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	83%
Neutral	12%	13%
Negative	4%	3%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for etrailer

Showing 15451 - 15480 of 15,480

Vicki
Site Experience Feedback
Jun 11, 2025
Overall, I am satisfied with the product and delivery options. The description of the item on your site was very helpful in our decision.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Brent
Site Experience Feedback
Jun 11, 2025
I was able to easily find what I wanted and order it with ease.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
DAM RV
Site Experience Feedback
Jun 11, 2025
Easy to order. Customer service (phone) was great as well. Will be back to order again!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Louie
Post-Delivery Feedback
Jun 11, 2025
Again the parts received were complete and delivered when promised
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Wayne
Post-Delivery Feedback
Jun 11, 2025
Every thing was just as expected. Quick shipping, fast delivery!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Pkonar
Site Experience Feedback
Jun 11, 2025
It was good
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Dylan
Site Experience Feedback
Jun 11, 2025
Hitch receiver and wiring harness on 2025 Honda Odyssey were $265 together! Much less than what they were charging at the dealership
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
ED
Post-Delivery Feedback
Jun 11, 2025
I orderered a replacement Microwave Oven for my 2008 Thor Dutchman T@DA travel trailer. Your website was excellent and I found a previously answered question about my old microwave that had burned out and was no longer in production and could not be repaired. Your website had a recommended replacement Model (made by Gemstone) and the measurements were almost identical. I ordered it online and was told it would ship UPS with an expected delivery the following week. I got an email after the ordered was placed, but it was only from an assigned customer service rep and had his phone number to contact if there was any problem. I never got any kind of an email with UPS tracking numbers. The microwave arrived a day earlier than the email said it would, and I got another email from the customer service rep alerting me that it had been delivered. I checked my front doorstep, and there was no box there. I tried calling the customer service rep, but got his voicemail saying that he was off work that day and would call me back the following day if I left a phone number. About 2 hours later, I got a text from my neighbors saying the microwave and trim kit had been mistakenly delivered to her doorstep, so I went over and picked it up. The boxes were undamaged. The next day, I got a call back from the customer service rep to find out what happened and I filled him in on the misdelivery. That was the only problem I had with my experience, but in the future, I would recommend you also provide UPS tracking number information, so customers can track their own orders and contact UPS directly if a mis-delivery occurs for them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 8
Customer Support: 9
Full ratings for this review »
Bam
Site Experience Feedback
Jun 11, 2025
Web site was very helpful with a wide variety of products. Descriptions were very helpful.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Unkle Dfish
Site Experience Feedback
Jun 11, 2025
Easy to navigate, had what I needed, quick checkout.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Wagadugu
Site Experience Feedback
Jun 11, 2025
I rated the shopping experience at 8/10 only because the site presented me with too many extraneous items according to the search key words I used. I had no trouble finding my product, though.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
RobJ
Site Experience Feedback
Jun 11, 2025
Experience was very good- I've purchased from etrailer multiple times in the past. The product videos are very good as our the products.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pizza
Site Experience Feedback
Jun 11, 2025
Easy to use and understand
Overall Rating: 10
Would Shop Here Again: 6
Likelihood To Recommend: 10
Full ratings for this review »
Mountaineer
Site Experience Feedback
Jun 11, 2025
Easy to navigate. Easy to pay with PayPal. The filters are important to sift through their extensive inventory.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tim
Site Experience Feedback
Jun 11, 2025
Everything was Quick and Easy
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Steve
Site Experience Feedback
Jun 11, 2025
Not clear what best option was...long wait time to call customer service
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Nantucket bound
Site Experience Feedback
Jun 11, 2025
Website is very easy to maneuver through, the products purchased to date were delivered on time. Product attributes are exactly what I was looking for. Additional products needed were readily available. All in all, great company to do business with.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mike D
Post-Delivery Feedback
Jun 11, 2025
Everything went great. Quick shipping, great products and excellent install videos. My only issue was that I couldn't get the invoice to send to my email. It could have been user error on my end but when selecting email invoice no email was shown or sent.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
2beer
Post-Delivery Feedback
Jun 11, 2025
Exactly what I needed great prices
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 11, 2025
My box was delivered with a huge hole in it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
WGB
Site Experience Feedback
Jun 11, 2025
Fast and easy to find what I was looking for. Product information very helpful in researching the right product that was exactly what I needed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ramsey
Site Experience Feedback
Jun 11, 2025
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
JT
Site Experience Feedback
Jun 11, 2025
Nonissues
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sal
Post-Delivery Feedback
Jun 11, 2025
All the selection and information I needed online to place my order and receive three days later. Very happy!
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Fisher
Site Experience Feedback
Jun 11, 2025
first time buyer, product was easy to find.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Kevin
Site Experience Feedback
Jun 11, 2025
Great Easy to order
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jerry G.
Post-Delivery Feedback
Jun 11, 2025
I have purchased from this site multiple times and I am always very satisfied with eTrailer.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 11, 2025
I have not installed the hitch yet so I can't comment on the use of it or ease of installation. The box was broke open during shipping and the paint was chipped off of the side of the hitch. I know the hitch is a heavy item to ship and the box seemed pretty sturdy but you may want to look at a better packaging method for heavy items like this. I am sure with a little sanding and some paint the hitch will be fine but wanted to let you know of the issue.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
RJ
Site Experience Feedback
Jun 11, 2025
Very descriptive. Love have reviews of each product.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Tim
Site Experience Feedback
Jun 11, 2025
Great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »