etrailer Reviews - 2,952 Post-Delivery Reviews - 9.4/10

Most Current Certification:

Jun 15, 2026

We've been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles, so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.

etrailer Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

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2025 Winner Circle of Excellence

15 years

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Post-Delivery Feedback - 2,952 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.5out of 10

Overall Rating	Past 3 Months	Past Month
Positive	87%	89%
Neutral	7%	7%
Negative	5%	4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Site Experience Feedback - 12,480 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.5out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	84%
Neutral	13%	13%
Negative	4%	3%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for etrailer

Showing 8751 - 8800 of 15,432

BOSN Dan
Site Experience Feedback
Oct 28, 2025
etrailer has quality equipment. I have purchased a few times and I am always very happy with my product, customer service, their web site, they are doing it right!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2025
Nice layout and design of the site. It was very easy and detailed when it came to narrowing my search, which greatly speeds up finding the products you need. I'm working on an older Eager Beaver equipment trailer and the bearing covers are 3.25 inch O.D. These can be a bit hard to find that was the only issue.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
CatCaller
Site Experience Feedback
Oct 28, 2025
Overall, having a good experience. I was frustrated that I with this item, it never said whether the anchor bolt and cotter pin are included or not.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
CJ
Site Experience Feedback
Oct 28, 2025
Great overal experience and they were very helpful when I called .. so nice to be able to talk to a person.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Maggie
Site Experience Feedback
Oct 28, 2025
Found it easy to find the parts I was looking for.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kimo
Site Experience Feedback
Oct 28, 2025
It clearly identified the correct auto and corresponding part.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
ILLEST
Site Experience Feedback
Oct 28, 2025
NA
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jim
Site Experience Feedback
Oct 28, 2025
I love the videos on the products that you do. This keeps me coming back.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
rich
Site Experience Feedback
Oct 28, 2025
good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jim
Site Experience Feedback
Oct 28, 2025
Found replacement screen for Ventline ceiling vent online, purchased and should have it in three days.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
J Bacon
Site Experience Feedback
Oct 28, 2025
We bought E-track straps almost two years ago. I forgot exactly which type we went with. When I got onto the website I was able to find the strap I was looking for in minutes. Easy website navigation and check out. Pricing is competitive and the price and tax and shipping were all clearly stated before I clicked the final purchase button. Surprised by the free fast shipping options.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Love pulling
Site Experience Feedback
Oct 28, 2025
It went well and the videos really helped make the purchase
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
1Rhino
Site Experience Feedback
Oct 28, 2025
Quick and easy.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Reds
Site Experience Feedback
Oct 28, 2025
Everything was easy to find.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
bmwgsrider
Site Experience Feedback
Oct 28, 2025
I shouldn’t have to pay sales tax on shipping charges especially something that being shipped by USPS. If I go to post office to ship something I don’t pay sales tax there.
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: 6
Full ratings for this review »
Bobo
Site Experience Feedback
Oct 28, 2025
All went well. U had what I needed!
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Buddy
Site Experience Feedback
Oct 28, 2025
Have products available that are difficult or impossible to purchase locally
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Owner
Site Experience Feedback
Oct 28, 2025
As a repair shop who sells snowplows and trailer hitches you guys are great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 28, 2025
I purchased a Curt front hitch for my 2022 Tacoma. I purchased a front hitch for my prior truck and it worked great. eTrailer has great pictures of their products as well as videos.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Matt
Site Experience Feedback
Oct 28, 2025
Fast and easy.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jim
Post-Delivery Feedback
Oct 28, 2025
Purchase came on time and it was just as I ordered it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2025
First time to order item
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Louie
Site Experience Feedback
Oct 28, 2025
Site easy to use!
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
AL
Site Experience Feedback
Oct 28, 2025
Easy to use. Used before and will use ahsin
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Hank
Site Experience Feedback
Oct 28, 2025
Happy with prices and quick delivery.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 28, 2025
Great product. Can’t wait to install my bike rack on it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Mike
Site Experience Feedback
Oct 28, 2025
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2025
I’ve purchased a few things from etrailer.com over the years, I always appreciate the product information and videos and the fast shipping. Also, Big Truck, Big Rv is always talking about etrailer.com in his videos.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2025
GREAT SELECTION OF PRODUCTS
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Big Blue
Site Experience Feedback
Oct 28, 2025
Experience was simple and most importantly the search bar on the site lead to the results I inquired about. No multiple searches with frustrating results, a big plus.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
axle
Post-Delivery Feedback
Oct 28, 2025
parts were exact fit and delivered quickly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Jim
Post-Delivery Feedback
Oct 28, 2025
Both Hitch & Wiring harness arrived on time and well packaged. I had an auto mechanic install them for me… he said it installed easily, & didn’t take him long.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Oldhic
Post-Delivery Feedback
Oct 28, 2025
I can always count on etrailer to have the latest and best items for my RV. The video's are informative and the reviews are real and helpful.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Rocky
Site Experience Feedback
Oct 28, 2025
Website was easy to navigate. No problems with buffering or delayed going from screen to screen
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 28, 2025
Horrible experience What a shame that post office has not delivered and I need to file a police report
Overall Rating: 1
Would Shop Here Again: 2
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 2
Full ratings for this review »
Jp
Site Experience Feedback
Oct 28, 2025
It was very easy ordering products online from your company
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ndgraders
Post-Delivery Feedback
Oct 28, 2025
The item was received one day ahead of schedule, which worked out perfectly for me to get it installed and put to use the next day. The installation sheet was simple and very accurate, reducing typical frustrations. It worked right out of the box!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Casper
Site Experience Feedback
Oct 28, 2025
Customer support on orders have been very knowledgeable
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
DJC
Post-Delivery Feedback
Oct 28, 2025
I ordered a CURT class IV receiver hitch #14055 for my 2014 Ford E350. It was ordered in the evening and shipped the next day. I received it within a few days. The hitch installed easily without modification and works as it should.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Tonegallo58
Post-Delivery Feedback
Oct 28, 2025
Item was put into a box that was to small for the item, causing item to be warped and bent out of shape.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Happy
Post-Delivery Feedback
Oct 28, 2025
No problems
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Rick
Site Experience Feedback
Oct 28, 2025
Easy to find what I am looking for. As well as a variety to review and make a good decision for what is best for my situation.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chris L.
Site Experience Feedback
Oct 28, 2025
I’m stationed overseas in Korea, so I heavily rely on merchants that can ship to APO via USPS, and I see you have this option. However, all my attempts to purchase from you online was pointless. Since Sep 15th, I’ve been trying to figure out why your website has the option to select APO AP, but provides no shipping options causing an error. I’ve sent you emails, and called twice, and each time I was told you do ship to APO, and when I tried purchasing over the phone, your sales rep had the same error message. I was told by Stacy that she would submit a ticket to her Tech support folks, and call me back the next day. She didn’t, so I called a week later to inquire what she found out. Couldn’t reach her, so spoke to Ashley, but couldn’t place an order for me bc of the error message. That said, my boss flew back to the States, so I ended up sending items to his Maryland address. He said he will hand-deliver it and bring it back to Korea when he returns from leave. It is very unfortunate that you are the ONLY vendor that sells the Thule Apex XT bike rack accessories that I require, but you don’t deliver or can’t figure out what’s wrong with your website. Even tried using PayPal but it doesn’t let me complete my order. Tried eBay and Amazon with no luck. So does that provide some context to my experience? Meanwhile my bike is swinging back and forth on the bike rack bc I have don’t have the anti sway attachment for the bike rack. I would return to purchase more if you only fixed the issue. Thank you!
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: 3
Full ratings for this review »
CraftyTweak
Site Experience Feedback
Oct 28, 2025
I found one of two covers i need. My 2010 R-pod 172 will now be protected! However we are struggling to find a cover for a 2002 A-Liner Scout. Your website only starts at 2012
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
Bronky
Site Experience Feedback
Oct 28, 2025
You did not have a complete picture of this Anderson Hitch which is cosmetically damaged. I ordered it anyway?
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Spike
Site Experience Feedback
Oct 28, 2025
Etrailer is a great place to find parts and pieces.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gunnerdad
Site Experience Feedback
Oct 27, 2025
Looking for a 3rd bike attachment for scissor truck bed rack. Took a little longer than expected to find the part.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Ted
Post-Delivery Feedback
Oct 27, 2025
Order was split in two. Partial came out of UT which was very well packaged (two Right side brake assemblies with packing material inbetween). Other partial came out of MO (two left barake assemblies stacked metal to metal - so the backing plates arrived scratched up, and the adjustment screw came loose. I had to paint and reassemble). Also, the bearing seals were simply put loose into box with no protection, i'm surpised they weren't damaged in transit.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Glitchdog73
Site Experience Feedback
Oct 27, 2025
Everything was detailed nicely and the transaction was smooth.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
One-stop shopping!
Post-Delivery Feedback
Oct 27, 2025
I am trying out new ways to tie down my SXS and ORV to my trailer, and e-trailer had a wide variety of offering to make that possible. Shopping is easy, prices are competitive, and they have technical experts standing by to answer questions.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »