Estée Lauder Customer Reviews

Baby Bunny

Nov 9, 2026

I've been using your skin care products for almost 40 years: my face is very smooth, wrinkle fee, and most people can't believe my age! I also love your gifts with purchase, particularly when you include Renutriv skin care freebies which you haven't done in a long time, so please include more renutrive in your freebies!!!

Dany

Nov 9, 2026

Ups driver didn’t leave any information that my packaged was arrived .he just posted an empty note in front my condo’s entrance door ( no name,no number of my apartment). I almost missed my deadline to pick up my package.

Ty

Nov 9, 2026

Site is pretty easy to use

Dokipu

Nov 9, 2026

Website is extremely slow. Products could be organized in a way it doesn t feel overwhelming, they are all over the place. You kind of need to know what you are looking for to not get distracted and confused.

Alex

Nov 9, 2026

The products described and the ones that arrived are very different, and the sizes are smaller than in previous years. I didn't like it this year; I have been buying this for 4 years in a row.

Online Shopper

Nov 9, 2026

This site is always kind of ‘clunky’. It’s slow and I have tied on several different devices and in different places. I eventually get my order placed but it is not quick

Online Shopper

Nov 9, 2026

I tried to redeem my points twice with my last two orders and the website wouldn't add to bag. I finally called after today's order and the rep Shy was super helpful and said she can do so manually. But the issue is why did I need to call? One should be able to redeem and add rewards when placing the order.

Bren

Nov 9, 2026

the lipstick is a great color for me, I have not found ANYWHERE ELSE

Yachov

Nov 9, 2026

The website seemed a bit slow.

JJ

Nov 9, 2026

It was awesome deal😊

Glory

Nov 9, 2026

I have been using Estée Lauder for many years now. It is wonderful!

CL

Nov 9, 2026

Website is easy to navigate. Products are of superior quality. Great gifts with purchase.

Rani

Nov 8, 2026

I like this product and expect more samples!

Annoyed Customer

Nov 8, 2026

I have 1200+Loyality points which had to be used by mid November. Not only am I required to make a purchase in order to receive my "free" gift but then I am charged shipping on top of the so called "free" gift. This is not a "free" gift. I purchased merchandise and accumulated 1200+ points and you do not "award" me my "free" gift unless I purchase something else. This "award" in my opinion is not fair, especially to someone who has been a loyal customer for well over 30 years, both at the Hudson Bay before it closed and then on line. I am sure I am not the only customer who finds this awards program unfair.

Bailey

Nov 8, 2026

Customer service representative said that return shipping labels are available for US customers but not Canadian customers and I would have to pay for the return.

SL

Nov 8, 2026

It’s great that the unavailable item was delivered to me once it’s available and no need for me to follow up!

Online Shopper

Nov 8, 2026

Love all Estee Lauder products and scent are heavenly

Ang

Nov 8, 2026

Hard to find specific products

Online Shopper

Nov 8, 2026

user friendly

Mi

Nov 8, 2026

Products were delivered on time and in good packaging.

Online Shopper

Nov 8, 2026

All good!

Online Shopper

Nov 8, 2026

Easy to use Great product representation Great offers

J

Nov 7, 2026

My favourite choice of all brands

Mar

Nov 7, 2026

love Estee Lauder products! have been using full makeup & facial moisturizers, cleaners for over 50 years i have great skin! turned 77 & people think I am 60

Miss Dish

Nov 7, 2026

Easy to order, shipping was quick!

Len

Nov 6, 2026

overall interaction is okay.

Online Shopper

Nov 6, 2026

All good

Jenny

Nov 6, 2026

I like that this time the gift was automatically added to my order. I recalled having to add them in the past.

nazam

Nov 6, 2026

Very Good

DMS

Nov 6, 2026

the reason i contacted customer service was for help in finding a new shade of foundation color. the newer version of the double wear foundation has been a bit of a struggle for me to find a color match. the customer service rep tried to help but missed the mark on color choices. fortunatly the color I ended up perchasing seems ok

Online Shopper

Nov 6, 2026

I always buy Estee Lauder creams, I think is the best product in the market, but I'm disappointed because on my last order I couldn't get the Estee lauder re-nutriv Creme the regular one. Not the light weight.

annie

Nov 6, 2026

Good in general

Linda

Nov 6, 2026

I like the new foundation

Online Shopper

Nov 6, 2026

Very easy to navagate

Molly P.

Nov 6, 2026

I love all the offers you offer. You really want my business. The Perfectly Clean Cream Non-foaming Cleanser is my go-to. AND I love the Night Serum.

Wendelin

Nov 5, 2026

The website is excellent and I love the products. I have not purchased as much as usual as The Bay closed in Canada. And of course there are issues between our two countries that have reduced my spending. I am a proud Canadian. But I have not found an equivalent product.

Online Shopper

Nov 5, 2026

disappoining woth the offer of refills alsoconfisong on special offers

Online Shopper

Nov 5, 2026

Product I have been using, the formula changed and for worse. Also, the packaging remains same so no one will know they are ordering different item all together and stuck with return shipping fee if item returned. Product refills that helped minimize wastage on jars, isn't available online and shows out of stock most of the year.

Remy

Nov 5, 2026

I always try & purchase the Holiday Package and am never disappointed with the consistant quality

KL

Nov 5, 2026

I love their new foundation. I always purchase directly from them as being a member you get perks like 15% off or rewards for items. It does take longer to get to me than a usual shipment but they are good at advising when it will arrive. Love Estee Lauder!

Eenie

Nov 5, 2026

chat line was as helpful as was possible but could not commit to my inquiry

Griswald

Nov 5, 2026

Considering the costs associated with using Estee Lauder, I never understand why sometimes you get one free sample and other times you get three and still other times nothing.

Happy

Nov 5, 2026

It was easy to navigate the website. When I searched for the mascara, it popped up with all the types immediately and the information on each product was useful and informative.

Steph

Nov 5, 2026

I love shopping with Estée Lauder, I’m a lifetime customer, and will continue to be!

Mary

Nov 4, 2026

I love Estée Lauder skincare and makeup. I’m always waiting for this gift every year for 3 years now.

mama

Nov 4, 2026

had a hard time signing in

Dalu

Nov 4, 2026

good

Loulou

Nov 4, 2026

I was shocked the taxes were so high

Loren

Nov 4, 2026

as usual, met all expectations

Disappointed regular customer

Nov 4, 2026

I have ordered for Misty Lauder many times and been very satisfied order always arrived within a few days. This time I received tracking notice and I kept checking and it never seemed to move when I reached out to support their response was well I can cancel it and refund you that was unsatisfactory since I needed my product and I expressed I needed my product and I was very disappointed. I didn’t receive it in time for my vacation even though I ordered with plenty of lead time the response again was I can resend it or refund you when I did receive the order. The sample I received was a tiny packet when I usually receive one of the small sample bottles, there was no effort to provide any discount or provide any extra product or samples for the inconvenience. It was just like we don’t need your business so I can refund it for you in that case, I believe, I will probably buy my products elsewhere as I did not feel there was any effort of restitution for the inconvenience cause.