Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 672 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 81% |
 Neutral | 12% | 11% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 77% |
Neutral | 17% | 17% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 3,764
Online Shopper
Site Experience FeedbackNov 11, 2026
Would like product pictures, especially for things like lipsticks, to be bigger. Checkout button is at top of page which is counterintuitive. It should be further down the page. I find that a lot of times when I want to order things, particularly eye pencils or lipsticks, I see a message saying out of stock. That seems to happen more than it should.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
The overall experience with the website was satisfactory as I am used to the format how products are listed in this site. The checkout process is quite easy, I would like if there was a chance to use gift cards on the payment section. I also used the chat to check about the product size availability.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 11, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 11, 2026
I like to make orders on this website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackNov 11, 2026
i just did ubder other.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 4
Flora
Site Experience FeedbackNov 11, 2026
I love your offers especially for christmas, I'd like the option to individually wrap stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
Sav
Site Experience FeedbackNov 11, 2026
everything is good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 11, 2026
Some challenge on first order attempt - don’t know if it was the site or me! Everything worked fine today!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tinker
Site Experience FeedbackNov 11, 2026
I didn’t have an issue at all. Was easy to shop and complete my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maymay
Site Experience FeedbackNov 10, 2026
I think overall the site and interactions with the site are well done, only a bit slow with loading new pages but that could be on my end. Overall a great shopping experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
LesleyAnn
Site Experience FeedbackNov 10, 2026
Easy & loved all the perks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyni
Site Experience FeedbackNov 10, 2026
Website does not work well at checkout. I had to start over twice because it would not take my payment infor. This seems to happen every time I place an order. No choice: no EL in any stores (other than Shoppers) in our area.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Anju
Site Experience FeedbackNov 10, 2026
i m happy with products, usually i do office purchase this is the first time i'm doing online shopping. everything was perfect what i purchased but a promised the gift bag and serum was missing in my package . i received empty bag and last 2-3 days i straggling for my gift set and serum. it would be very helpful if you address the issue and resolve as quickly possible.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
slow but ok - love estee lauder - faithful user for 35 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby Bunny
Site Experience FeedbackNov 9, 2026
I've been using your skin care products for almost 40 years: my face is very smooth, wrinkle fee, and most people can't believe my age! I also love your gifts with purchase, particularly when you include Renutriv skin care freebies which you haven't done in a long time, so please include more renutrive in your freebies!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dany
Post-Delivery FeedbackNov 9, 2026
Ups driver didn’t leave any information that my packaged was arrived .he just posted an empty note in front my condo’s entrance door ( no name,no number of my apartment). I almost missed my deadline to pick up my package.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: N/A
Ty
Site Experience FeedbackNov 9, 2026
Site is pretty easy to use
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dokipu
Site Experience FeedbackNov 9, 2026
Website is extremely slow. Products could be organized in a way it doesn t feel overwhelming, they are all over the place. You kind of need to know what you are looking for to not get distracted and confused.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Post-Delivery FeedbackNov 9, 2026
The products described and the ones that arrived are very different, and the sizes are smaller than in previous years. I didn't like it this year; I have been buying this for 4 years in a row.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
This site is always kind of ‘clunky’. It’s slow and I have tied on several different devices and in different places. I eventually get my order placed but it is not quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
I tried to redeem my points twice with my last two orders and the website wouldn't add to bag. I finally called after today's order and the rep Shy was super helpful and said she can do so manually. But the issue is why did I need to call? One should be able to redeem and add rewards when placing the order.
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Bren
Site Experience FeedbackNov 9, 2026
the lipstick is a great color for me, I have not found ANYWHERE ELSE
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yachov
Site Experience FeedbackNov 9, 2026
The website seemed a bit slow.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackNov 9, 2026
It was awesome deal😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glory
Post-Delivery FeedbackNov 9, 2026
I have been using Estée Lauder for many years now. It is wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CL
Site Experience FeedbackNov 9, 2026
Website is easy to navigate. Products are of superior quality. Great gifts with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rani
Site Experience FeedbackNov 8, 2026
I like this product and expect more samples!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Annoyed Customer
Site Experience FeedbackNov 8, 2026
I have 1200+Loyality points which had to be used by mid November. Not only am I required to make a purchase in order to receive my "free" gift but then I am charged shipping on top of the so called "free" gift. This is not a "free" gift. I purchased merchandise and accumulated 1200+ points and you do not "award" me my "free" gift unless I purchase something else. This "award" in my opinion is not fair, especially to someone who has been a loyal customer for well over 30 years, both at the Hudson Bay before it closed and then on line. I am sure I am not the only customer who finds this awards program unfair.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bailey
Post-Delivery FeedbackNov 8, 2026
Customer service representative said that return shipping labels are available for US customers but not Canadian customers and I would have to pay for the return.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
SL
Post-Delivery FeedbackNov 8, 2026
It’s great that the unavailable item was delivered to me once it’s available and no need for me to follow up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 8, 2026
Love all Estee Lauder products and scent are heavenly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ang
Site Experience FeedbackNov 8, 2026
Hard to find specific products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mi
Post-Delivery FeedbackNov 8, 2026
Products were delivered on time and in good packaging.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackNov 8, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 8, 2026
Easy to use Great product representation Great offers
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J
Site Experience FeedbackNov 7, 2026
My favourite choice of all brands
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Post-Delivery FeedbackNov 7, 2026
love Estee Lauder products! have been using full makeup & facial moisturizers, cleaners for over 50 years i have great skin! turned 77 & people think I am 60
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Miss Dish
Post-Delivery FeedbackNov 7, 2026
Easy to order, shipping was quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Len
Site Experience FeedbackNov 6, 2026
overall interaction is okay.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 6, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackNov 6, 2026
I like that this time the gift was automatically added to my order. I recalled having to add them in the past.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
nazam
Site Experience FeedbackNov 6, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMS
Post-Delivery FeedbackNov 6, 2026
the reason i contacted customer service was for help in finding a new shade of foundation color. the newer version of the double wear foundation has been a bit of a struggle for me to find a color match. the customer service rep tried to help but missed the mark on color choices. fortunatly the color I ended up perchasing seems ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackNov 6, 2026
I always buy Estee Lauder creams, I think is the best product in the market, but I'm disappointed because on my last order I couldn't get the Estee lauder re-nutriv Creme the regular one. Not the light weight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
annie
Site Experience FeedbackNov 6, 2026
Good in general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Post-Delivery FeedbackNov 6, 2026
I like the new foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 6, 2026
Very easy to navagate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly P.
Site Experience FeedbackNov 6, 2026
I love all the offers you offer. You really want my business. The Perfectly Clean Cream Non-foaming Cleanser is my go-to. AND I love the Night Serum.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendelin
Site Experience FeedbackNov 5, 2026
The website is excellent and I love the products. I have not purchased as much as usual as The Bay closed in Canada. And of course there are issues between our two countries that have reduced my spending. I am a proud Canadian. But I have not found an equivalent product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10