Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,779 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 9% | 8% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 57,325
Moxxa
Site Experience FeedbackAug 24, 2026
Easy to make a purchase, fast and I found what I wanted in a few minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trina
Site Experience FeedbackAug 24, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly Lou
Site Experience FeedbackAug 24, 2026
Quality foundation
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 24, 2026
All good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yess
Site Experience FeedbackAug 24, 2026
Always good purchases, awesome products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sandra’s
Site Experience FeedbackAug 24, 2026
Was an easy way to find the product that I was looking for and to check out. Love when the have the special gifts with any purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dts
Site Experience FeedbackAug 24, 2026
website is easy to use. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 24, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Maria A
Site Experience FeedbackAug 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smriti
Site Experience FeedbackAug 24, 2026
It was a nice experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 24, 2026
Promotions were good and well stated. Easy to add to cart to redeem.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Arby
Site Experience FeedbackAug 24, 2026
Check out was a little glitchy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Xiong
Site Experience FeedbackAug 24, 2026
Pictures are clear but website is a little slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie J
Post-Delivery FeedbackAug 24, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JJ
Site Experience FeedbackAug 24, 2026
Easy-to-use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Maria
Site Experience FeedbackAug 24, 2026
I have to wait so much to change screen, slow response in the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackAug 24, 2026
They are very helpful and patient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eye Love You
Site Experience FeedbackAug 24, 2026
Love Estée Lauder - the best eye cream - been using for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kanchana
Site Experience FeedbackAug 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackAug 24, 2026
I was attracted to the offer you have going. I have wanted to try a couple of your products and had just purchased Glimmer through another shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kubet
Site Experience FeedbackAug 24, 2026
I love the gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara
Site Experience FeedbackAug 24, 2026
Could you create a wishlist function. Please do not discontinue double wear eye primer in the little pot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Site Experience FeedbackAug 24, 2026
Easy, efficient, excellent products that I’ve used for well over 30 years !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tarotaro
Site Experience FeedbackAug 24, 2026
Easy to find products and easy check out process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
April
Site Experience FeedbackAug 24, 2026
It was a nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
I was confused about how the codes got entered and why it initially rejected one code when I was better than $30 over the minimum purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
roni
Site Experience FeedbackAug 24, 2026
no bad, love the free gifts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Karen
Post-Delivery FeedbackAug 24, 2026
Love Estée Lauder products! Have used your products for 20 + years. I feel younger looking & have been told I look 10 years younger.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
This was a very nice experience for me. I am out of the items that I ordered and look forward to receiving them soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hooked on Estee
Site Experience FeedbackAug 24, 2026
The online purchase was very confusing & seemed unorganized. I am not an online shopper, & found this did not flow well.. but
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Adka
Site Experience FeedbackAug 24, 2026
Great presents and coupons, but the page works very slowly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evie
Site Experience FeedbackAug 24, 2026
I loved the I was able to use 15%, get quality products, and use a budget friendly checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
I’m completely satisfied when shopping on website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tlmw
Site Experience FeedbackAug 24, 2026
I’m very satisfied. I just wish I could take all your perfumes home!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 24, 2026
I have used Estee Lauder products for many years. I have always been pleased with their products and will continue to use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
Website was slow and buggy. I had to wait for updates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
It was aggravating to have an elist reward, but it took the free gift out of my cart.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Val
Site Experience FeedbackAug 24, 2026
It glitched once at check out but I came back and completed the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon
Site Experience FeedbackAug 24, 2026
Great produces and easy site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meli
Site Experience FeedbackAug 24, 2026
I have no problem with shopping on the Estée Lauder website, many selection to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
reddy
Site Experience FeedbackAug 24, 2026
good easy to find things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
Found what I needed quickly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Legal
Site Experience FeedbackAug 24, 2026
Love Estée Lauder products and use this site because you get samples and discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zippie
Site Experience FeedbackAug 24, 2026
All was great. Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
smitti
Site Experience FeedbackAug 24, 2026
Usually buy at store. This saves me time and I love the GWP
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mindy
Site Experience FeedbackAug 24, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Akduran
Site Experience FeedbackAug 24, 2026
Sometimes I can not use prımo codes in your website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pen
Site Experience FeedbackAug 24, 2026
I found the website a little difficult to maneuver. At checkout, it isn’t really clear what the freebies are.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Maggie
Site Experience FeedbackAug 24, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10