Eastern Leaf Customer Reviews
Eastern Leaf holds a 9.3/10 overall rating and 603 verified post-delivery reviews on Bizrate.
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 90% |
 Neutral | 6% | 4% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 16% | 14% |
Negative | 4% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 2,997
Amadeus
Site Experience FeedbackNov 11, 2026
I really enjoyed the variety of tree you have. Although I would like to see more curvy trees for an affordable price even if it’s only a curve or two like a S shape. I don’t know how hard that would be, but it would add to the aesthetic. Overall I liked how easy it was to shop with all the certain species and sizes. 10/10
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Chris
Post-Delivery FeedbackNov 11, 2026
I asked specific questions via e-mail regarding watering of my Bonsai and instead of a generic "Cut and paste" answer from other sources, they answered with a very long and concise list of instructions just for me. I was very surprised at their level of customer support- unheard of in these times!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Minimama
Site Experience FeedbackNov 11, 2026
Easily located needed item. Economically priced. Easy checkout. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WestyB
Site Experience FeedbackNov 10, 2026
I've had 2 email exchanges with the company. Both questions were answered quickly and professionally. But I'd think a survey AFTER the tree is delivered would tell you more.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Nietzsche
Site Experience FeedbackNov 10, 2026
Had a great experience earlier with Eastern Leaf on a shipment to CA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Otter
Site Experience FeedbackNov 10, 2026
Website was great, sorted accordingly and made the purchase easy. Great details to help guide you to the right products, without the need for filtering and endless scrolling
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Post-Delivery FeedbackNov 10, 2026
This is an excellent business. From start to finish everything was easy to navigate and professionally presented. The bonsai arrived packaged like precious cargo. It arrived in pristine condition. It was an anniversary gift for my husband. He loves it! I highly recommend Eastern Leaf for plant purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Post-Delivery FeedbackNov 9, 2026
This was my first time buying from Eastern Leaf. I'm impressed! The plants are great. Support is excellent. Shipping was quick. No complaints. I would order from them again. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kim
Site Experience FeedbackNov 9, 2026
It was very easy to find what I was looking for. The plant description was very good and I appreciated having the option to add the tray, fertilizer, etc. All information was clear and complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aaron
Site Experience FeedbackNov 9, 2026
will have more to say once i receive the plants and can determine quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wax on
Site Experience FeedbackNov 9, 2026
I like the assortment of trees and tools. Handy place to get what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ginnat
Site Experience FeedbackNov 8, 2026
overall positive experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 8, 2026
Easy to place my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackNov 8, 2026
Had exactly what I needed and cost was fair. Had some variety to choose from. Very pleased with my online experience at this website.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 8, 2026
Product details didn't include anything about whether or not the bonsai should be kept outdoors in the pot, or planted in the soil. Should be more care information, without having to seek it by contacting them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mikey7772
Site Experience FeedbackNov 7, 2026
very detailed and easy to follow. lots of helpful guides and resources that i will continue to follow along my new journey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ThickrThanAverag45
Site Experience FeedbackNov 7, 2026
Great so far. The tree is a gift.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Oktoberkat
Site Experience FeedbackNov 7, 2026
😇🖖👌🤟✌️🖕😅💜🤎🩶🤍❤️🩷🧡💛💚💙🩵❣️💟💕💞💓💗💖💝💘💌💋🫶
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Smile
Post-Delivery FeedbackNov 7, 2026
Great product quality and the ease of using the internet was awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bryce
Site Experience FeedbackNov 7, 2026
Great selection of products. I am looking forward to ordering more from you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Plant lover
Site Experience FeedbackNov 6, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
The interaction with the website was very good throughout. I would of course prefer free shipping. I think the personal questions are odd.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Badia
Site Experience FeedbackNov 6, 2026
it is my first time and It definitely wont be the last
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wilson
Site Experience FeedbackNov 6, 2026
website fine i love your trees but it is hadd to know what they will look like I was told to get the most expensive chinese elm and inwas glad bc the kther ones i have seen weee not as good and not as good movement
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 5, 2026
Great selection and easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Al
Site Experience FeedbackNov 5, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackNov 5, 2026
I WOULD LIKE TO KNOW WHEN DELIVERY WILL BE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackNov 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
I was very happy with my bonsai tree when it arrived. We received a well-packaged bonsai tree.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daigneap
Site Experience FeedbackNov 4, 2026
I have purchased from this site before. They are amazing attention to detail great and prices are very reasonable with great product selection!.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banjo Bob
Site Experience FeedbackNov 4, 2026
Looks good, my last purchase from a competitor was terrible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Box car
Post-Delivery FeedbackNov 4, 2026
Fast shipping was packed great looks great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Rocky
Site Experience FeedbackNov 3, 2026
I can't complete this survey until I receive my merchandise. I am keeping my fingers crossed that I get a plant that was depicted in the picture and it is in vey good shape , and as advertised
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trey
Site Experience FeedbackNov 3, 2026
ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 3, 2026
Flawless! Nice site!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dean Quixote
Post-Delivery FeedbackNov 3, 2026
Our daughter recently lost the dog she rescued over 10 years ago. I thought in lieu of flowers a bonsai would be a welcome way to honor her dear pet's memory. The Olive bonsai arrived, and it was in fine shape. We gave it to her and it was an instant delight for her. She loves plants, has worked in a nursery, and even has a 5-gallon terrarium I constructed for her. Her Olive bonsai sits neatly in her living room.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happy
Site Experience FeedbackNov 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Great experience
Site Experience FeedbackNov 2, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paddy O Furniture
Site Experience FeedbackNov 2, 2026
On mobile worked well, was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackNov 2, 2026
Website was easy to navigate
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bonsai208
Post-Delivery FeedbackNov 2, 2026
Very nice bonsai pot that was packaged extremely well. Have bought several pots from Eastern Leaf. All have been perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pete
Post-Delivery FeedbackNov 2, 2026
The tree I got is nice, and if all goes well with this one, I may get another.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Brad
Site Experience FeedbackNov 1, 2026
Checkout was really easy. There were no unexpected charges and the price was lower than I expected. Happy with my experience.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackNov 1, 2026
Buying second tree ,first tree was better than expected
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Don C
Post-Delivery FeedbackOct 31, 2026
Site easy to navigate, great looking bonsais and delivery was fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
BobM
Site Experience FeedbackOct 30, 2026
Everything has been perfect. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 30, 2026
quality merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonsai Lover
Site Experience FeedbackOct 30, 2026
The perfect website easy to use. Can't wait to get the product to see if it is as perfect as the ordering system was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10