K. Van Bourgondien & Sons, Inc. Reviews - 8,458 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 1 - 20 of 8,458
Lulu
Site Experience Feedback
Dec 01, 2024
Very easy to search, nice variety of pictures, unfortunately many varieties were already sold out for the season
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Pancho
Site Experience Feedback
Dec 01, 2024
Easy to order a Christmas gift for Dad.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RB
Site Experience Feedback
Dec 01, 2024
Good selection of products to choose from. Quality of products shipped from your company are superior to other suppliers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CMEI
Site Experience Feedback
Dec 01, 2024
You're selling Falll bulbs right now, and you don't have an obvious link to the rest of your inventory on the bulb sale page. I had to use the search entry to get to the peonies. Once I was there, I was pleased with the selection and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Dec 01, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 1
- Full ratings for this review »
Wenny
Site Experience Feedback
Dec 01, 2024
good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HBC_Austin
Site Experience Feedback
Dec 01, 2024
I usually buy from Tulip World but found you had a few items that I was more interested in. Hardy Ground Orchid Mix (Bletilla striata)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
M
Site Experience Feedback
Dec 01, 2024
I have been ordering for years. Always have had good service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
I like the bargains, end of year specials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Great resource and selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Margie
Site Experience Feedback
Dec 01, 2024
Good photos, great selection of plants!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
pj
Site Experience Feedback
Dec 01, 2024
I found what I was looking for and and purchased easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K@t
Site Experience Feedback
Dec 01, 2024
It was easy to find what I am looking for. I am always pleased with the products. Everything comes in good condition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Polars
Site Experience Feedback
Dec 01, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Connie D
Site Experience Feedback
Dec 01, 2024
Thank you for the text notifying of the sale it took me right to where I wanted to go and I found some wonderful deals.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Diana O
Site Experience Feedback
Dec 01, 2024
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TR Mom
Site Experience Feedback
Dec 01, 2024
Easy to find what I was looking for. Love the pictures - they are very helpful!! Always enjoy looking at the NEW bulbs. Search engine is very effective.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Products are good and would order more often but, AGAIN, shipping is high. Shipping is sometimes 20% of my order, which is often too high for me to complete my order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Deuce
Post-Delivery Feedback
Dec 01, 2024
You didn’t tell me for over 2 weeks that the item I ordered was out of stock.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Yang
Site Experience Feedback
Dec 01, 2024
Non
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »