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FragranceX Reviews - 9,385 Review - 9.2/10

Feb 18, 2025
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%81%

Neutral

13%13%

Negative

5%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.1 out of 10

Recent Reviews for FragranceX

Showing 1 - 20 of 9,385

Amor

Site Experience Feedback

Feb 17, 2025

Bueno por ahora todo bien

KSA Client

Site Experience Feedback

Feb 17, 2025

Payment method need to be modified for foreigners clients and need to provide better deals regarding to the prices. Shipping cost and bags are great.

Richie

Site Experience Feedback

Feb 17, 2025

The website was good, but I always prefer bod man body spray (black), which I couldn't find to purchase today.

Online Shopper

Site Experience Feedback

Feb 17, 2025

I purchased back in August. had a good experience the first time so I decided to purchase again today

Online Shopper

Site Experience Feedback

Feb 17, 2025

All good

Bobby

Site Experience Feedback

Feb 17, 2025

Pretty good

rick

Site Experience Feedback

Feb 17, 2025

it was a great experiance .now ill wait to see how long it takes to get here then will orderore

T.Y.R.

Site Experience Feedback

Feb 17, 2025

I don't like to pay with pay pal

Online Shopper

Site Experience Feedback

Feb 17, 2025

Good

Squeek

Site Experience Feedback

Feb 17, 2025

Gutddxhuihfdshjvvhjhvdghcgjgffg

Isabel

Site Experience Feedback

Feb 17, 2025

Great products.

sop31591

Site Experience Feedback

Feb 17, 2025

Shopping for specific fragrances, found that 2 were cheaper on Amazon

Vickie

Site Experience Feedback

Feb 17, 2025

Always like to order here. Never have a problem. Always satisfy with my items.

Donna

Site Experience Feedback

Feb 17, 2025

Good experience

Rkelly66

Site Experience Feedback

Feb 17, 2025

Everything was good!!

Ninguno

Post-Delivery Feedback

Feb 17, 2025

No sastifecha con Jocan Musk la caja no venia sellada la caja se miraba desgatada vieja y no venia sellada y no era la presentacion que pedi me enviaron una en forma cikidrica y pedi el envase cuadradita de Jocan Musk .no me gusta pero bueno ya lo enciaron . No me gusta perder tie.po en reclamos y reembolso

Meech

Site Experience Feedback

Feb 09, 2025

Good

Ilana

Post-Delivery Feedback

Feb 17, 2025

The perfume I got was totally identical to the brand ones I see in the shop, so no suspect of counterfeit, but the price is twice lower than in the shop, so I really enjoy that I can buy my favorite perfume for affordable price. I usually go to the off-line shops to check the smell of the perfume; this helps me to choose correctly.

paula1968

Site Experience Feedback

Feb 17, 2025

great site

Frgrant@Man

Site Experience Feedback

Feb 16, 2025

Was looking for site to purchase authentic products, and ended upon Fragrancex, so far great experience.. Product info, checkout, delivery very nice.. And I've got 15% discount as well, and there are some hard to get fragrances also I found here...