Djbigb
Site Experience FeedbackJul 7, 2025
So the overall experience was good. However, I ended up using the chat to speak to a representative over very misleading information. I purchased a washer and dryer. At the bottom of both items, it states “pick up in store and save $100, save an EXTRA $100 when you order online, and pick up in store. I did not get the second $100 of each item. The rep said to me that it’s only $100 and can not stack discounts. If that’s the case, why have it say Extra in caps and not give the serving $100 for ordering the item online? She said she would go back to marketing and tell them it’s worded incorrectly but it should only be a single discount of $100. Honestly, I feel like since I purchased the items online and picked in store pick up, I should be entitled to the second $100. It allowed me to stack my first purchase of 10% discount and allowed for the bundle pricing. But don’t word something as an extra discount and then not give it to the consumer.