Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 505 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 8% | 9% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,123
Online Shopper
Site Experience FeedbackSep 18, 2026
cindy_ska1@hotmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackSep 18, 2026
Very good website and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beachy
Site Experience FeedbackSep 18, 2026
Since Macy’s no longer carries Bobbi Brown I will be ordering her products directly from her site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lola
Site Experience FeedbackSep 18, 2026
I really love the skin care products, it makes my skin feel so good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lovelyday
Site Experience FeedbackSep 18, 2026
I knew what I wanted and it was under bestsellers. It was easy to access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 18, 2026
It is a standard cosmetic website. Nothing particular stands out in the design from the competition. Limited product line.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jw
Site Experience FeedbackSep 18, 2026
Jw
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackSep 18, 2026
Would like to see bigger color selection examples for foundation
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LIZZY
Site Experience FeedbackSep 18, 2026
A little tuff, when asking for extra benefits. But I understand.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adalin
Site Experience FeedbackSep 18, 2026
I would say it is great but just some items within your last chance discount page are not discounting, so.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
qqmkxp938
Site Experience FeedbackSep 18, 2026
Product was recommended by Wirecutter; so, I ordered it via Bobbi Brown website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sac
Site Experience FeedbackSep 18, 2026
fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet is
Site Experience FeedbackSep 18, 2026
Quick easy. I can find my most loved products along with new trending products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Blanca
Site Experience FeedbackSep 17, 2026
Outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 17, 2026
Some your products have very good.I do not liur loose powder.It's too ready or red.It's not a good loose powder.You need to improve on it
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nan
Site Experience FeedbackSep 17, 2026
Quick, easy, straight forward process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ileana
Site Experience FeedbackSep 17, 2026
I used to use BB for a long time. It is now the only brand I see that carries color eyeliner. Looking forward to trying it. I have a string feeling it will be good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackSep 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CatTY
Site Experience FeedbackSep 17, 2026
Easy online shopping
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
no thank you.
Site Experience FeedbackSep 17, 2026
Very satisfied with ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sony
Site Experience FeedbackSep 17, 2026
Easy to navigate and select. Good site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Constance
Site Experience FeedbackSep 17, 2026
Super easy to use, I will only buy throughout the website from now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackSep 17, 2026
Love these products.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dy
Site Experience FeedbackSep 17, 2026
Overall experience is good, easy to find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SirWill
Site Experience FeedbackSep 17, 2026
Return customer I like the product.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Star
Site Experience FeedbackSep 17, 2026
Quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Anita
Site Experience FeedbackSep 17, 2026
I had a good interaction with the site. I typically buy Bobbi Brown products at a retail store, but the store I buy them at no longer carries them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EA
Site Experience FeedbackSep 17, 2026
Overall, my experience with the website was good. The website is visually appealing, easy to navigate, and the products are presented clearly. I also liked being able to easily browse different product categories.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 17, 2026
Bobby Brown primer vitamin E cream makes my skin feel so hydrated and smooth. It has a lovely fragrance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Noelle
Site Experience FeedbackSep 17, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbi
Site Experience FeedbackSep 17, 2026
Excellent , informative and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Michelle D
Post-Delivery FeedbackSep 16, 2026
Great products. Highly recommend the foundation. Wonderful purchase experience. The customer support is very customer centric.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
LAmama
Post-Delivery FeedbackSep 16, 2026
Longtime Bobbi Brown customer. I have used the extra intense moisturizer for decades. My most recent refill was a totally different consistency, and the carton was only partially full. I contacted customer service and they said I would have to make a trip to the post office to return it etc. etc. Too much hassle given my busy schedule. I will try to find a different moisturizer at my local Sephora instead so I don’t have to deal with the inconvenience of mail order.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 2
SJ
Site Experience FeedbackSep 16, 2026
It was very frineldy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
gene2632
Site Experience FeedbackSep 16, 2026
Web site was difficult to use. Slow response. Spent way too much time for a simple order of 2 lipsticks
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Old Granny
Site Experience FeedbackSep 16, 2026
Great Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fancyjax
Site Experience FeedbackSep 16, 2026
First time purchase discount offer was incentive to make my purchase today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
val
Post-Delivery FeedbackSep 16, 2026
i would appreciate some tutorial videos on how to apply the long wearing eye shadows - eye shadow application and technic. also they set in very fast and there is a very short room for adjustment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Randi
Post-Delivery FeedbackSep 16, 2026
I love the foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
Easy website to navigate and great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Post-Delivery FeedbackSep 16, 2026
Had already used products and needed more. Email showed up with 25% off so I ordered on line rather than going to local store. Bobbi Brown products introduced to me a year ago at Dillards and I love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cam
Site Experience FeedbackSep 16, 2026
Shopping here because it's my mom's favorite. The website was seamless to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Katie
Site Experience FeedbackSep 15, 2026
Love their products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Charlotte
Site Experience FeedbackSep 15, 2026
Website is easy to navigate to find what I’m looking for, and it’s also fun to shop and discover new products. I like the consistency and timelessness of the brand which gives me a sense of loyalty to keep shopping here. And I love the promos and gifts <3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fredie
Site Experience FeedbackSep 15, 2026
great website, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackSep 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sj
Site Experience FeedbackSep 15, 2026
So far so good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackSep 15, 2026
Good fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10