Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 526 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 10% | 11% |
 Negative | 11% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 13% | 13% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,098
Annie
Site Experience FeedbackSep 4, 2026
Excellent, easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamara
Site Experience FeedbackSep 4, 2026
Very bad experience with shipping
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Azii
Site Experience FeedbackSep 4, 2026
Perfect
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cynthia
Site Experience FeedbackSep 4, 2026
It was fine, I would have liked to see the Luxe colors with individual mini videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clara
Site Experience FeedbackSep 4, 2026
Apple Pay is not work. I tried to 5times. But cleansing oil is the best!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sita
Site Experience FeedbackSep 4, 2026
As a makeup artist, I absolutely love Bobbi Brown products. Their skincare is one of the best for prepping the skin before makeup. It works beautifully on mature, dry, oily, and all skin types. One of my absolute favorites!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ava
Site Experience FeedbackSep 4, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 4, 2026
I love the product, but was disappointed my regular foundations stick color warm almond was not available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Diny
Site Experience FeedbackSep 4, 2026
I use BB blusher. I respect her philosophy and trust her products. Love the digital product selection aids!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackSep 4, 2026
Great website with helpful product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My love
Site Experience FeedbackSep 4, 2026
The best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miss Cello
Site Experience FeedbackSep 4, 2026
I was disappointed that I could not use the 15% off code. I assume it was because the items I bought were on sale, but that was not clear when I signed up. I'm happy with the sale prices, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Bev
Site Experience FeedbackSep 4, 2026
I love the incredible quality and variety of Bobbi Brown products. Maybe I just didn't find this information, but it would be very helpful if there were "How-to" videos showing application ideas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cottontail
Site Experience FeedbackSep 4, 2026
The website is calming and gets right to the products without flashing up too much "stuff" at me. Also, I especially like color descriptions, like warm, medium, cool, bright, etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RVA
Site Experience FeedbackSep 4, 2026
Load time was a bit slow. The very first screen I landed on asked for my email address. I was in the middle of providing that address when a pop up appeared and I couldn’t finish
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Care
Site Experience FeedbackSep 4, 2026
It’s hard to go back to an item. Also shopping options prices too high. Free shipping great but not to wait a week for items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackSep 4, 2026
Faster free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Disney
Site Experience FeedbackSep 4, 2026
Website navigation was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irene
Site Experience FeedbackSep 4, 2026
Love by Bobby Brown product, especially their mascara!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackSep 4, 2026
Disappointed with discontinued products I used in past and trying to find similar colors for long wearing eye shadow stick would be nice to have comparison choices
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
sc
Site Experience FeedbackSep 4, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rosie
Site Experience FeedbackSep 4, 2026
The website was a little slow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
love products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenita
Site Experience FeedbackSep 4, 2026
Pictures are very helpful in helping me decide which color of eye shadows to purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peg
Site Experience FeedbackSep 4, 2026
Appreciate the ease of use in the site. Also appreciate the variety and the demonstration of the colors in the palettes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cal
Site Experience FeedbackSep 4, 2026
Good: individual product colors include a color descriptor; also, customer service was a helpful human Bad: the birthday code I received is non-functioning, which wasted time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
DandeLina
Site Experience FeedbackSep 4, 2026
Hard to find what i was looking for (repeat purchase of "Bark" eye pencil. Too many supposedly different eyeliners/eye pencils, some with sharpeners, some without... and website seems slow. But love your "Bark" eye cream stick.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
The gentlemen I talked to was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kindera
Site Experience FeedbackSep 4, 2026
Everything was smooth and I received 25% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Phyll
Site Experience FeedbackSep 4, 2026
VEry easy to navigate website and find what I wanted
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
GnV
Site Experience FeedbackSep 4, 2026
Appreciate the discount on this site, so we can buy direct instead of a third party
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackSep 4, 2026
I do like this makeup. It works without looking unnatural.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ML
Post-Delivery FeedbackSep 4, 2026
It's good to use a primer before make up, it lays well and doesn't pill at all. I would sugget a squzzing package would be better for taking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Robbie13
Site Experience FeedbackSep 4, 2026
Need a better way to compare colors of all products side by side.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
Was happy to see that the Face Base was on sale and was a new formulation. I am not a frequent purchaser, because I think it's very overpriced.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Ty M.
Site Experience FeedbackSep 4, 2026
The website is very eye pleasing and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LA
Site Experience FeedbackSep 4, 2026
I’ve always loved Bobby Brown products recently I have been purchasing Bobby Brown products from Amazon but I thought I would see if I could get a better deal with the actual company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy23
Site Experience FeedbackSep 4, 2026
Love the vitamin enriched creame. Saved my skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackSep 4, 2026
cheek and lip cream
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
pingal
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Allie
Site Experience FeedbackSep 3, 2026
I knew exactly what I was looking for and have been looking at this product for a while looking so it was easy to find what I was looking for when I was ready to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackSep 3, 2026
Took to long to go to next page, checkout took too long, maybe because it’s my first buy?
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Site is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackSep 3, 2026
Did not love the website. I think the search bar needs to be more prominent as to what product I want to search for.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Megs1788
Site Experience FeedbackSep 3, 2026
There were delays in pulling up new pages specifically pulling up my cart. Otherwise it was as expected
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Excellent product and good quality
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Domonique
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fergie
Site Experience FeedbackSep 3, 2026
Easy platform to utilize. Love that it retain my purchase history that allow me to repurchase what I need in a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Irene
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Netsy
Site Experience FeedbackSep 3, 2026
I just love the concealer. Been using this for many years. Love discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10