Bobbi Brown Customer Reviews
Bobbi Brown holds a 9.3/10 overall rating and 516 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 84% |
 Neutral | 9% | 7% |
 Negative | 7% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 15% | 14% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 9,658
Kron
Site Experience FeedbackAug 3, 2026
Nice site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kitty
Site Experience FeedbackAug 3, 2026
Mostly easy. Little trouble getting to a previously seen item to add to order.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
no problems
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Steph
Site Experience FeedbackAug 3, 2026
I found what I wanted and was able to add a discount code to save 15%.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
clara51
Site Experience FeedbackAug 3, 2026
I have been using Bobbie Brown products for years and love them. I recently went to the counter at a major retailer that I have been getting my BB to purchase the Hydrating Face Tonic. I was told that you stopped making it. I think they stopped carrying it. I will continue to use this online site to purchase my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drivas
Site Experience FeedbackAug 3, 2026
Relatively easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alice
Site Experience FeedbackAug 3, 2026
Easy to navigate. I found what I easily found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tai
Site Experience FeedbackAug 3, 2026
It was great ! easy to find products and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Information was easy to find. Transaction was quick and easy to complete..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MickiM55
Post-Delivery FeedbackAug 3, 2026
This primer works great on my skin. It even smells good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Charlotte
Site Experience FeedbackAug 3, 2026
It was very easy to use and I appreciate the 15% discount as a welcome offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eye
Site Experience FeedbackAug 3, 2026
Love the products!!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackAug 3, 2026
This is my first time shopping online, and I was pleasantly surprised to receive a simple yet unexpected gift!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia Girl
Site Experience FeedbackAug 3, 2026
I tried the "Try it on" option took my picture, but was never able to use the option. It didn't seem to work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue-J
Site Experience FeedbackAug 3, 2026
Always a great experience. Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhianna O.
Site Experience FeedbackAug 2, 2026
Very easy site to use. I appreciated I could do a quick add to bag after selecting my product size from the main page. Checkout was smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evie
Site Experience FeedbackAug 2, 2026
Really easy to find sets and discounted products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
I-Wen
Site Experience FeedbackAug 2, 2026
I love the clean oil I’ve been using for years and will never stop using it
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lyssssxas
Site Experience FeedbackAug 2, 2026
It was easy! And the discount for first timers was nice
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 2, 2026
I was a little disappointed that I could not use the "welcome" discount and the $10 birthday gift on the same order. Otherwise, experience was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mmm
Site Experience FeedbackAug 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trini
Site Experience FeedbackAug 2, 2026
I love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I love products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Overall it was neither good nor bad. It went fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CHLOE
Site Experience FeedbackAug 1, 2026
SHOPPING EXPERIENCE VERY SMOOTH
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
It was a good experience and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackAug 1, 2026
I would like more advice on coordinating products and colors. It's frustrating when lipstick names change, when you have a color that you know works with your skin tone.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Barbara B
Site Experience FeedbackAug 1, 2026
It was easy. Effortless. Everything was organized and described clearly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmatt
Site Experience FeedbackAug 1, 2026
My experience has been fine. Sometimes the website is slow to load
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RicaChica
Site Experience FeedbackAug 1, 2026
Always have a good experience. Love the make up
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 1, 2026
Received Birthday discount promotion and purchased items. Website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
User
Site Experience FeedbackAug 1, 2026
Worked well today. I a tried to purchase last week and it wasn’t working
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cici
Post-Delivery FeedbackAug 1, 2026
They had the product I wanted, and it was delivered in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Your website consistently lags and stalls and it is not my internet as it the only site I have issues with. Sometimes it is so bad that I just give up and leave the site.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dee
Site Experience FeedbackAug 1, 2026
Great experience each time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Golf girl
Site Experience FeedbackAug 1, 2026
Love Bobbi brown products! The face base cream is absolutely the best!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dana
Site Experience FeedbackAug 1, 2026
I like the site but it didn’t give me the option to use my reqard
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 1, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phlaumetta
Site Experience FeedbackAug 1, 2026
easy to find the exact product i was looking for. The product info told me what was different about it versus your old version.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
sunshine
Site Experience FeedbackJul 31, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Exc product great descriptions on website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irish Girl
Site Experience FeedbackJul 31, 2026
I am a returning customer after 20 years and am happy to see some of my old faves.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lola
Site Experience FeedbackJul 31, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tarafh
Site Experience FeedbackJul 31, 2026
I had bought Bobby brown from Dillards and Bloomingdale’s. But selection is limited so from now on I will purchase directly from Bobby brown. I don’t care to buy makeup from Macy’s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cynts
Site Experience FeedbackJul 31, 2026
My guy ufjc
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
fmg
Site Experience FeedbackJul 31, 2026
I did not find the website/ordering system very user friendly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marci
Site Experience FeedbackJul 31, 2026
I find it much easier to purchase Bobbi Brown products on-line than in stores because stores are so often out of stock with either the products or shades that I need. The on-line purchase process has always been my favorite method.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie Q
Site Experience FeedbackJul 31, 2026
LOVE THE SITE! Super user friendly, and love all the graphics. You make finding the perfect product and shade SEAMLESS! Great IT guys you have there - YAY!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mana
Site Experience FeedbackJul 31, 2026
My go to online cosmetic company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malin
Site Experience FeedbackJul 31, 2026
Love the website. Clear description
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10