Bobbi Brown Customer Reviews
Bobbi Brown holds a 9/10 overall rating and 504 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 77% |
 Neutral | 13% | 13% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,877
Rice
Site Experience FeedbackNov 6, 2026
webpage design is clean and easy to ready.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 6, 2026
no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linzers
Site Experience FeedbackNov 6, 2026
Website is user friendly.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ana
Site Experience FeedbackNov 6, 2026
Website is super easy to use. I love it that it is very simple and not too many “promotions” jumping at my face. It’s elegant and minimalist.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sean
Site Experience FeedbackNov 6, 2026
I think it's neat.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jo
Site Experience FeedbackNov 6, 2026
This website was unusually easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val71
Site Experience FeedbackNov 6, 2026
Easy to usec
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samani
Site Experience FeedbackNov 6, 2026
Very efficient and easily found items that I already use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My go-to eye makeup.
Site Experience FeedbackNov 6, 2026
Customers in my market would be more likely to purchase your products if you still were sold at Sephora
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Col
Site Experience FeedbackNov 6, 2026
Very easy finding products and ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparkles
Site Experience FeedbackNov 6, 2026
I was looking for a makeup brush cleaner. I researched reviews and Bobbi Brown was listed as the best. I went to the website, found what I needed and it was also on sale. Win Win!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Divinewings87
Site Experience FeedbackNov 6, 2026
Website was good no complaints, love the sale going on and the product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Go BOBBI
Post-Delivery FeedbackNov 6, 2026
I use the stick eye Shadow and I love them all. Tell trying out all the colors but so far I have gotten 6 colors. My favorite is the Golden pink and golden light.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
Easy to find product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mishi
Site Experience FeedbackNov 6, 2026
I had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Atroup08
Site Experience FeedbackNov 6, 2026
This was the first time purchasing from this site after research on the Internet for the perfect type of makeup that I was looking for the overall experience was a great and checkout was easy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Carol
Site Experience FeedbackNov 6, 2026
I love Bobbie Brown products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dakota
Site Experience FeedbackNov 6, 2026
The website was easy to use with lots of helpful information about the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbi Brown customer
Site Experience FeedbackNov 6, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackNov 6, 2026
My Pay Pal wasn’t accepted for some reason so used a Visa card???
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sbyers
Site Experience FeedbackNov 6, 2026
Everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackNov 6, 2026
Sometimes specific items like a lip pencil that I love is not available or isn't on the site/sale.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lara
Site Experience FeedbackNov 6, 2026
Easy to use. Great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolyn
Site Experience FeedbackNov 6, 2026
had no problem easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackNov 6, 2026
Easy to order. Was not able to benefit from the "try on" feature for some reason
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
minji
Site Experience FeedbackNov 6, 2026
easy to navigate esp sales section.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poppy
Site Experience FeedbackNov 6, 2026
Easy to find what I was looking for plus a good price with the sale. No shipping charge made me buy it instead of going to a store to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clod
Site Experience FeedbackNov 6, 2026
Overall interaction was easy and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tabby
Site Experience FeedbackNov 6, 2026
The Bobbi Brown site is easy to navigate and full of delightful products. I love shopping here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meyer
Site Experience FeedbackNov 6, 2026
The face base moisturizer is always the first choice, I will comeback whenever I need new one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Easy to use and able to find the products I wanted. Thank you
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Di
Site Experience FeedbackNov 6, 2026
The online experience was fine. I use Bobbi Brown since it first started in New York. So I know what to go for. I’m sorry they no longer have a live experience but I’m happy I can get it online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeCee
Site Experience FeedbackNov 6, 2026
Is an easy way to purchase my foundation when I run out. There are no stores around me.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hlwest
Site Experience FeedbackNov 6, 2026
Easy to maneuver and lotsof color choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackNov 6, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JZ
Site Experience FeedbackNov 6, 2026
very smoothly...just refilled some products I have been using for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zayu
Site Experience FeedbackNov 6, 2026
Interaction was phenomenal. No issues and very easy format to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMB
Site Experience FeedbackNov 6, 2026
My interaction was very successful. I was able to purchase with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn
Site Experience FeedbackNov 6, 2026
It was an easy site to maneuver. I do wish the color swatches were bigger. Loved my experience though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
I feel like the site has improved since I first started looking. There seems to be more offerings as well. Furthermore, the photos really help make a decision and are inclusive which I appreciate. There were just a few glitches but nothing that would ruin my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vill@geGrl
Site Experience FeedbackNov 6, 2026
It seems to work fine. The “free give away” of oil is a downside. That stuff is nasty and would have preferred to pick something I’d use like moisturizer.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Long time buyer
Site Experience FeedbackNov 6, 2026
A challenge to use coupon codes with parameters
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Maine
Site Experience FeedbackNov 5, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason’s
Site Experience FeedbackNov 5, 2026
I was been used Bobbi Brown sine 1998
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TDH
Site Experience FeedbackNov 5, 2026
Easy to navigate, and loved the discount/special offer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 5, 2026
Excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
GeorgieGirl
Site Experience FeedbackNov 5, 2026
I enjoy Bobbi products, but usually order from Ulta or Sephora. The sale (25% off) was encouraging to order from Bobbi website. I think $8.00 shipping is pretty high for a blush stick; probably won’t do that again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evie
Site Experience FeedbackNov 5, 2026
The site was awesome but the chat option was so slow 😭 and when I would leave my phone for more than 3 minutes with my site open it would log me out of my account it was frustrating
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophia
Site Experience FeedbackNov 5, 2026
I found my product with ease
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10