Bobbi Brown Customer Reviews
Bobbi Brown holds a 8.9/10 overall rating and 504 verified post-delivery reviews on Bizrate.
Bobbi Brown Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 79% |
 Neutral | 13% | 11% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 16% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Bobbi Brown
Showing 1 - 50 of 8,896
Amka
Site Experience FeedbackNov 4, 2026
The website is unique classy and with all the details that you can think about the product. It was fast checking. Also the best value elsewhere as a first time buyer I got 25% which was fantastic. Thank you and I am positive I will be in love with my product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackNov 4, 2026
convenient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P.P.
Site Experience FeedbackNov 4, 2026
It’s easy to order and find what I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yash
Site Experience FeedbackNov 4, 2026
Website works well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AuroraAk
Site Experience FeedbackNov 4, 2026
I knew that Bobby Brown eyeliner was good. i also asked AI and it was listed as the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackNov 4, 2026
Capitol one credit card not accepted
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Annie
Site Experience FeedbackNov 4, 2026
good!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
GingerC
Site Experience FeedbackNov 4, 2026
Free gifts were not free as advertised. Had to order more than what was advertised to get them to show in my cart
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
LucyLou&Dottitoo
Site Experience FeedbackNov 4, 2026
Easy website with a great offer of 25% off, and awesome products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackNov 4, 2026
i had a very great website browsing experience today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie Li
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
CAC
Site Experience FeedbackNov 4, 2026
disappointing that most items are not available i tried to redeem rewards for an eyelash curler but it wasnt available also the skin foundation stick in beige
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pook
Site Experience FeedbackNov 4, 2026
Beautiful products and wonderful gifts with purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dee
Site Experience FeedbackNov 4, 2026
The best prime ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackNov 4, 2026
Fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janners
Site Experience FeedbackNov 4, 2026
I love Bobbi,,, I'm disappointed they are not at Bells at Crabtree any longer, the ladies there knew me x 20+ yrs,, my cousin's son worked for BB in the past and loved him.. while he was in NY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LSN
Site Experience FeedbackNov 4, 2026
I was sorry to see your line wasn't in the store anymore but glad I could still purchase online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Kelly
Site Experience FeedbackNov 4, 2026
It was convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K Nizzle
Site Experience FeedbackNov 4, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 4, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lizzie
Site Experience FeedbackNov 4, 2026
Easy interaction, but sometimes the search engine wasn't very accurate and some of my products weren't available
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mama
Site Experience FeedbackNov 4, 2026
easy to use and good gifts
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Between a a rock and a hard place
Site Experience FeedbackNov 4, 2026
I gained a 15% discount for my first online purchase but was not able to claim it because of the 25% discount. I will never be able to claim the 15% discount. It should be a discount that I can use for later or couple with any discount I may have. This should be allowed on the first on-line order but not others. The first one is the only one the discount has to be forfeited. Makes you feel like you are between a rock and a hard place.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dede
Site Experience FeedbackNov 4, 2026
It was easy to navigate and I found exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Lip treatment products look great
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Trish
Site Experience FeedbackNov 4, 2026
Very easy to check out and find products I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Faywray
Site Experience FeedbackNov 4, 2026
best eyeshadow ever!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackNov 4, 2026
No complains
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anabirdie
Site Experience FeedbackNov 4, 2026
Bobbi Brown always has what I need, and yes the price is not crazy, I have been using Bobbi Brown for over 18 years. All orders come quickly and I
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lizmatt
Site Experience FeedbackNov 4, 2026
found the priducts i wsnted and loved getting the discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mavilan
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Mel
Site Experience FeedbackNov 4, 2026
My online shopping experience was very easy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamoo
Site Experience FeedbackNov 4, 2026
I really like Bobbi Brown products…. Especially lip & eyes. I have been using them for several years & will continue to. The colors are incredible.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Steph
Site Experience FeedbackNov 4, 2026
Great experience, easy and free shipping is important
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanya
Site Experience FeedbackNov 4, 2026
The website was easy to navigate, and I had a great shopping experience. I found what I was looking for, and the checkout process was quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SueBlues
Site Experience FeedbackNov 4, 2026
Bobbi Brown Hydrating Mouistur The Bobbi Brown hydrating cream is one of the BEST in the world!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seel
Site Experience FeedbackNov 4, 2026
the experience is good, very good price
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
Beth M
Site Experience FeedbackNov 4, 2026
I had a hard time putting in a new address. When I got to the state and zip code the page would not scroll down. It was a struggle!!! I also think it’s unfair to offer a 15% discount to get you to sign up but then do not give the discount on top of the sale price!!! That’s bait and switch!!!
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
CaraP80
Site Experience FeedbackNov 4, 2026
I loved everything but checkout was slow to upload and I had to switch to a computer because I couldn't checkout on my phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackNov 4, 2026
Site was a little slow and seemed like it could be streamlined more. I appreciated the color selections
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrammyK
Post-Delivery FeedbackNov 4, 2026
I have never found a lip stain that lasted more than an hour or so. This one lasts all day. It is AMAZING. I’m still getting the hang of the application tip but I want to purchase this forever. The lipstick is lovely and feels great to wear. This combo is my new everyday wear. The eye cream stick also lasts ALL DAY, and when i used a powder eye shadow as a liner around my top lash line, it lasted ALL DAY without smudging. I will buy more colors and now use that on the daily. Just so happy with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sammy
Site Experience FeedbackNov 4, 2026
Love the cream shadows!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Easy to navigate, thought deals were going to be better, confusing 25% off info
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dianak
Site Experience FeedbackNov 4, 2026
I was charged for the face oil even though it said it's free with purchase of $115 very confusing experience
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
AMA
Site Experience FeedbackNov 4, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackNov 4, 2026
Website easy to maneuver although it is slow. I do experience back orders frequently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
i would of liked more info to order more to receive the free gifts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patti
Site Experience FeedbackNov 3, 2026
lived it great mascara
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10